Delhi Airport

Have been in and out of DEL several times in recent past. Queues at immigration always lesser than airports outside India. Washrooms always clean although are used by security staff and other staff as well. Eating choices good and affordable considering that airports in general are expensive world over. Ample space and no sensation/risk of bumping into people unlike several major airports in the world.

It did not matter to me how big or new Indira Ghandi Airport was to me I was not impressed at all. The airport was a major disappointment to anyone using it. The attitude of the workers at the airport is horrible. Check-in workers will just throw your bags on to the belt in front of you. Immigration lines are ridiculous. Locals and foreigners are queuing up together. Locals were mostly cutting through the line and making the line so confusing and packed up that it did not look like a line. No one was there to control the line and immigration workers refused to do anything about it. There was just no system to it. I was glad to leave the airport.

The Transfer area is horrible with no food stalls and no money exchanges. There must be around 50 chairs and when there is more than 1 flight people wait there for 5-6 hrs standing to get to the transit area. There is no customer service. I travelled with my mother from USA and after taking a 17 hrs flight we had a horrible experience. The employees treat you as though they are doing a favour by giving you the ongoing boarding pass or answering any questions.

I frequently use Delhi airport and its terminals 1D and 3 are quite modern compared to old 1A 1B and 2. Security check procedure is still old-school but its much better managed now than before. Terminal 3 is quite long and maybe it could have been better designed to reduce walking time to gates. Further it feels more closed than open and maybe they could improve on natural lighting. Terminal 1D is quite fantastic given everything is fast-track but it lacks facilities as compared to even Terminal 3. In both the terminals they need to improve on maintenance.

I expected a lot from this airport. It looks more of an airport built within a shopping mall. The immigration- and-security check area combined is half of the entire commercial and food area. It took me 65 minutes to get through immigration and security check due to the long queues. I think IGI and GMR lost out on prioritizing the facilities. People don't visit airports for fun and shopping they travel through them and the top priority should be passenger convenience which is in no way top notch.

Travelled to terminal 3 compared to terminal 2 this is brilliant. Large concourse for being dropped off in and entry to the airport was fine - didn't have to queue and security staff was quite pleasant. Check-in was fine no real issues. Had to deposit 3 of our 4 bags in the oversize bags area which were taken by a 'porter'. Immigration is normally an ordeal but in this case no problems at all! The final security check was great the guy doing the pat downs greeting us with a smile and we were done. Wide range of food in the food court and competitively priced duty free items. The reason I suppose is the airport wasn't as busy as it could be and perhaps that accounted for the pleasantness of staff?

There were mosquitoes everywhere I can only imagine how bad it gets during the rainy season. The restrooms were a bit better than some other Indian airports or in India in general but they still smelled and each bathroom could use a dedicated janitor. At immigration two of the guys were busy talking when one of the other immigration officials asked me to go up to them. I did and I was yelled at! The places to eat looked dirty. If given the choice again I would stay away from this place.

I flew to Delhi and then an internal transfer to Amritsar. Rude staff long delays at security and very rude security staff zero customer service. No point having wonderful facilities if the whole process takes so long that you have no time to sit down at the airport! Very stressful. Same story on the way back.

Very modern airport very efficient with short queues. Great food court at departures. But the BA lounge service was the worst I have encountered. Subcontracted over-crowded poor refreshments and no privacy. There was much more room to "stretch out" in the public food court area.

Based on a recent flight from Kathmandu to Sudan via Delhi (return via Mumbai). It's probably fine if you have boarding cards right through but if not then forget it. We were sat for over 5 hours in a transit area in Delhi with nothing but vending machines which only accept Indian rupees (and nowhere to change money). By the time we got through another 40 minutes in security there was barely enough time to get anything to eat. Same story in Mumbai on return except that the transit area was alive with mosquito's and we just about made it to our plane with a 3 hour transit time. I can't really rate terminal facilities as we barely had a chance to see the departure area.