Delhi Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 359 reviews
5/10
No Skytrax Rating
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8/10

Delhi Airport customer review

(Kenya)

One of my favourite airports. Spacious and efficient. The washrooms are very clean. Areas that need improvement are (1) Duty Free Shopping Variety (2) Acceptance of USD / GBP / AED at the vending machines.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Delhi Airport customer review

(United States)

Had a fabulous experience transiting through DEL. Queuing was surprisingly efficient during the early morning hours. Loads of shopping/eating opportunities. I can see this airport becoming a major air hub in the near future. Highly recommended!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Delhi Airport customer review

(Indonesia)

Beautiful efficient world class airport. Passengers should acknowledge the fact that the stringent security measures are for good reason. Excellent facilities.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Delhi Airport customer review

(Indonesia)

I have traveled almost the entire world and can easily put up my hand and vouch for this airport to be the best. Close second would be the Singapore Changi airport. Excellent modern building with very efficient security measures. I have read reviews here where people have criticized this airport for being too strict but this is for good measure and I think it cannot be ridiculed for it. I have experienced worse (stricter and longer) queues in Heathrow than the T3. The best in the world when it comes to the facilities for passengers with longer transit hours very reasonably priced (compared to it's counterparts in Europe Asia and North America). T3 really is a thrill for any traveler.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
yes
6/10

Delhi Airport customer review

(United Kingdom)

This relates to T3. We arrived International with a Domestic Connection. Immigration queues were short and did not take as long as last year our baggage arrived reasonably quickly but in order to catch our T3 domestic flight (same terminal) we had to go landside recheck in our bags and then go through landside security. This is stupid and takes a long time - why do they not have airside connections to Domestic we wonder? Hence the three hours connection time we had was only just enough. The airport itself has a reasonable range of facilities there is free wifi but you need a working mobile in order to use it (a security code is sent to your mobile).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Delhi Airport customer review

(United States)

Used DEL twice in the last week for international arrival and domestic departure. I still think this airport is great after 3 years. Lots of security checks but I would rather have that than be sorry later. Security staff not overtly friendly but their job isn't to be nice but thorough. I like the shopping which is pretty vast and found prices to be fair. Had a nice Indian lunch for Rs 200 ($ 3.50) which is significantly cheaper than a meal at any US or European airport. Boarding areas and bathrooms all clean. Arrival was also easy with 3 lanes reserved for business/first class passengers. Finished customs and immigration in 35 minutes and got a cab to central Delhi on 5 min.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Delhi Airport customer review

(Canada)

Its a truly international standard airport we have been to it recently. I am impressed with the cleanliness of washrooms. World class toilets and staff keep them clean ongoing. Also the sitting facility is good. Food court is clean and food prices are reasonable. Overall I liked the airport and would like to recommend to travellers.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Delhi Airport customer review

(Canada)

DEL T3 is much better than what they had before. It is certainly more pleasant although the carpet color and design seems a bit too loud. The lines did seem a bit longer but nothing that one shouldn't expect. Airport seems to have more choices in terms of restaurants but unfortunately the prices are blatantly high. That is something that they should seriously look at. I think they are using international standards when it comes to pricing. Sadly that is not quite the same when it comes to customer service. I still found washrooms well below par and there were pigeons flying around inside the terminal. If you haven't used DEL before make sure you take the print out of your ticket with you otherwise you will not be allowed inside the terminal. Seems like DEL is the only airport to do that. Although I do understand that they only want to allow the passengers to get inside the terminal. Overall IGI T3 is a big improvement over the old airport but there is a big room for improvement.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Delhi Airport customer review

(Bahrain)

I regularly fly to Delhi Airport. It is an excellent airport with many facilities available. T3 is a lot better than the old airport. Signage is clear and present in all areas of the airport. There are also lots of screens showing flight departures/arrivals. Bathrooms are found in all corners and are extremely clean. A lot of seating is available and there are a lot of shops present at the terminal. Delhi Duty free is very good - lots of products are available. Many good restaurants are in the terminal - serving Indian and international food. however immigrations queues are extremely long and can be a pain. security is also tedious and security staff can often be quite unpleasant. On the plus side airport staff are extremely courteous and helpful. Lounges are also good. The terminal is aesthetically stunning.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Delhi Airport customer review

(United Kingdom)

In transit from LHR to BKK with Air India. Good points - despite fog no delays except last leg back to LHR by 90 minutes. Clean well laid out airport with good signage and many flight information boards. Toilets clean and well maintained and no sign of cleaners loitering for tips as previous comments. Bad points - international transit. As other reviewers point out this is a slow process with officials taking an inordinate amount of time to do repeated checks. Outbound there was minimal queue (maybe 20 people) but still took 20 minutes to get through. Inbound had 2 flights ahead of me - 60 minutes to get through. For fellow travellers note there are 3 different security checks - ask officials if can go to right if first has a large queue (its not signed or obvious). Also make sure you have baggage tabs on your hand luggage and you get a stamp once your bags are screened - if you do not have this you run the risk of missing your flight depending on the attitude of the staff at the gates (I saw a fellow passenger sent back to get this and she missed the flight to BKK to my knowledge). Long walks between gates so once boarding starts you need to start going to the gate.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes