Delhi Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 359 reviews
5/10
No Skytrax Rating
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10/10

Delhi Airport customer review

(Australia)

Seen many airports around but this one is the best among them. You will never see crowded immigration counters no fussy check-in counters no headache travelling to airport (as you have multiple options). Crowd management is one of the best here. On cleanliness front it can beat any other airport in the world. I found duty-free here much cheaper compared to other airports.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Delhi Airport customer review

(India)

This airport is definitely the best in India and measures up impressively against others such as Istanbul Bangkok and Kuala Lumpur in terms of space cleanliness security eating options and ease of movement. I frequently use both the domestic and international terminals and have not even once found the toilets dirty or smelly. There are always plenty of people ready to help you out in case of doubts. Signage is excellent. The duty free is excellent and definitely offers better bargains than the other airports which I have mentioned and used. The terminal also offers good views of the airside for those interested. The only thing that leaves you confused is the choice of carpet colours!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Delhi Airport customer review

(India)

I have started most of my international journeys through this airport. After having visited several international hubs (LHR CDG DXB AUH SIN HKG BKK KUL CMB) I have to rate Terminal 3 of Delhi Airport one of the best among them. This is a busy airport in terms of flight and passenger volume. Despite this I have never seen this airport very crowded be it check-in counters immigration desk security channel or boarding gates. This is due to the fact that the terminal is very spacious. It has a large number of check-in counters immigration desks and boarding gates. The airport is ultra-modern and very clean. The interiors are great and no less than the interiors of Terminal 3 LHR Terminal 2 SIN or DXB. They have sufficient number of restaurants duty free shops. You are never short of seats once you clear immigration. I hate its traffic which makes the flights wait for longer during take off and keep hovering in air for some time during landing. I think they need to make additional runways functional. Another bad thing about this airport is for transit passengers. If you are transiting through this airport to another destination you may not get proper guidance from staff for new boarding gates. This is mostly to Air India passengers as this airport is the transit hub for Air India. This is the problem of Airline and not the Airport Authority.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Delhi Airport customer review

(United States)

Terminal 3. Passed through Delhi on my way from the US to a domestic Indian destination. As an overseas Indian I can honestly say this facility makes me proud of my home country. The terminal is ultra modern to and very efficient. Immigration at the airport took me a maximum of 5-10 minutes the shopping is excellent as are the restaurants. Bathrooms are kept extremely clean by staff who are always in the bathrooms to clean up after individual passengers. The staff from the immigration officials to the airline staff are professional and helpful. This airport is up to international standards - a pleasure to fly both in and out of.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Delhi Airport customer review

(India)

Delhi Terminal 3 is great. Clean spacious and a lot of food options. Airport staff are friendly. However there are various check points (5-6) which takes some time. Restaurants are fairly priced and I will surely use this airport again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Delhi Airport customer review

(Bahrain)

I frequently travel through Delhi Airport and in my opinion it is excellent. I don't really understand so many negative comments. Yes the queues can be quite long and security tedious but the actual airport and the facilities are great. Ground staff are friendly and courteous. Immigration do try and speed things up. Security can be a bit rude. There are a lot of shops which offer an immense amount of products. The Duty Free is also of a very high standard. There is also a large food court offering many cuisine's. Toilets are very clean. Lounges offered by the airport are also very good. Overall excellent airport. Not yet up to the standards of Changi and Hong Kong but in my opinion definitely better than lots of Western European/American airports. An excellent new hub for the Star Alliance.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Delhi Airport customer review

(Australia)

Transit Lounge B of the international terminal - you will sit and wait interminably for someone to take pity on you and issue you your boarding pass for your next flight. It is apparently up to the airline you will board how long they will take to notice you. Two three hour waits are normal in a lounge bereft of anything in the way of amenities except for a vending machine. I would have lodged a formal complaint only the complaint box had no forms and no one would bring me some. A hint to cope with this situation if you have an Indian visa go out through immigration and come back through the check in counter. It will save you hours. Bottom line you certainly do not feel that your status as customer means anything to the staff.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Delhi Airport customer review

(United States)

I travel though DEL frequently and have rarely had any troubles with staff. Terminal 3 is enormous and probably better than some ones such as O'hare or JFK. I do agree that there are a high number of security checkpoints but I would rather feel more comfortable being safe than sorry.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Delhi Airport customer review

(Canada)

The security at this airport is "crazy". You have to go through 8 or 9 security gates even before you get to the check in counter of your airline. We were a couple of hours early arriving at the airport and the security staff wouldn't even let us in. The staff were rude and ask you rude personal questions which are not related to travel. The new terminal T3 which is fairly new but the check in area seemed to be outdated. The floors were dirty and not cleaned properly. Its a big airport handling a good number of passengers every day authorities must take steps to make it passenger friendly rather than scaring them off by their employees and security.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Delhi Airport customer review

(Ireland)

Worst airport ever. Security is crazy I wet through 8(!) checks. The main proof was a print out email. Security didn't let me in as I was too early. Security and staff rude.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no