Dallas Fort-Worth Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 241 reviews
3/10
No Skytrax Rating
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5/10

"Terminal C is showing its age"

(United States)

Trip Verified | Terminal C is DFW's oldest terminal and is showing its age. Upgrades are coming and they couldn't come any sooner. The concourse was very crowded and there was a lack of seating at the gate area. I was unable to connect to the free DFW Airport WiFi. The jetways to the aircraft seem to lack AC unlike some of the newer terminals at DFW. On arrival at gate C4, we couldn't exit the terminal building and had to go all the way to gate C17 which has 24 hour entry/exit.
Experience At AirportArrival and Departure
Date VisitJune 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
yes
1/10

"90 minutes to go half a mile"

(United States)

Not Verified | Is this a joke? A major international airport that is reliant on a slow, late, overcrowded shuttle bus system to get from one terminal to another? It took an hour and a half to go from the C4 bag claim to A10 where you can catch a bus. 90 minutes to go half a mile. I spent longer waiting in this airport, my destination, than I did in BWI and O'Hare, combined.
Experience At AirportArrival Only
Date VisitJune 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"About ready to never fly out of DFW again"

(United States)

Not Verified | If you fly Delta and have a flight early in the morning you have to show up at least 2 hrs before to get a place in line because Delta employees show up and open the counter less than 45 min before scheduled departures every day. Its a disaster every single time, tons of people miss flights every day just because Delta won't bring counter employees in soon enough to actually get passengers checked in. About ready to never fly out of DFW again on Delta. Wonder if all of the airlines suck this bad early in the morning. This puts the employees in a horrible situation every single day and you think the airline would not want this kind stress and chaos every single day.
Experience At AirportDeparture Only
Date VisitJune 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
6/10

"Baggage Claim was disappointing"

(United States)

Trip Verified | Departed from Terminal E (United). Renovated 5 years ago with open and light field space. The concourse are wide and have plenty of concessions. The bathrooms have a lighting system which indicates whether a stall is occupied or unoccupied much like that in the parking garages. Arrived at Terminal D from Istanbul. There's a long walk to passport control. Passport Control took no more than 15 minutes. Baggage Claim was disappointing. The AC appeared to be not working as it was very warm. Baggage took almost an hour to be brought up and the luggage came out on two different adjacent carousels.
Experience At AirportArrival and Departure
Date VisitMay 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
yes
1/10

"Unfortunately a bad experience at Dallas airport"

(Netherlands)

Not Verified | Unfortunately a bad experience at Dallas airport. From the review, this is a more common problem, which we also experienced today. We had a layover and had to continue after Cancun where we had 1 hour and 50 minutes. Due to the occupation at customs, it took too long after reporting to the staff several times, no action is taken to help. Immediately after flying we walked on to stand in line. After missing the flight, went after the service desk, no empathy was shown by the staff. Where they could still salvage something from the bad experience. If no solution was found, and the people from the service desk blame it on the government. The reputation has now been damaged where there were solutions to soften the notion, something of a comfortable place to sleep. If it is not possible to do this stopover, please do not offer it as this is a common problem.
Experience At AirportTransit
Date VisitApril 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"staff there don’t really care"

(United States)

Not Verified | As soon as I got of my international flight. 1st immigration was super slow and the people that was assisting was to help you go to the line was just as confused as the passenger. And to find the pre TSA ask 4 people that works their basically just rude and didn’t answer and just point saying that way. Pointed at a direction all of them pointed different way. The staff there don’t really care and some people saw me and said oh that was helpful. Basically saying what kind of answer was that, how rude didn’t stop just kept on walking. The TSA officer I had to deal with was just talking to passengers like we were just stupid and very rude. I hope I never stop there.
Experience At AirportArrival and Departure
Date VisitApril 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"I would stay away from DFW at this time"

(Netherlands)

Not Verified | I am writing this review as a warning to others: transiting through DFW as a foreigner is absolute hell. It is chaos, stressful and inefficient and on top of that now also sort of useless as our passports were not even checked upon reaching the front of the line, we were simply waved through. We transited from international to international twice and the waiting time was close to 3 hours both ways. With just 1 or 2 officers serving the line (and for certain intervals none at all as the officers led passengers to secondary) of up to 500 arriving foreigners it was pure agony to see the time tick away realizing soon our connections would be lost. The foreigners section is shared with the wheelchair passengers and I have never seen so many wheelchair passengers in my life, only when those lines clear an additional officer will serve the waiting foreigners. The previously installed machines where you would do your passport reading, photo and fingerprints are gone, so that option of - sort of - fast tracking is no longer available. And mind you, we are still far away from pre-covid travel volumes. I can only imagine what the situation will be like further in the season. Oh and one more thing, customs is also gone, so that saves you some time. My advice: do not plan any connections under 5 hours. Apart from this, I find DFW a pleasant airport, once you are airside things are spacious, calm and organized. Retail wasn't quite fully operational but the offer seems solid. I especially like entering through the B-terminal that is small scale, with quick and easy security. Once you are in you can reach every terminal quick and easy using the train. Entering the USA as a foreigner has always been hit or miss depending on travel volumes but I would stay away from DFW at this time.
Experience At AirportTransit
Date VisitMarch 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"quite literally the worst US airport"

(United Kingdom)

Trip Verified | This is quite literally the worst US airport I've ever been to, and I've been to a few and they're all bad. I'm not fussed on all the opportunities for shopping personally, I just want to be able to get through the airport quickly and efficiently. This airport seems designed to keep you trapped inside. Not only is it badly designed from an architectural and passenger processing standpoint, TSA and US Customs checkpoints will take over an hour to pass through without fail. I highly recommend if you arrive at this airport to expect a 2 hour wait to clear customs. If you are departing, expect 1 hour delay for the TSA.
Experience At AirportArrival and Departure
Date VisitMarch 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"toll booths are not at all staffed"

(United States)

Not Verified | The toll booths toll road going out of the airport are not at all staffed so if you get up to the booth and there is a problem, there is no one to help. People are reluctant to back up so you are stuck. Took 20 minutes to extricate out of that position today.
Experience At AirportDeparture Only
Date VisitMarch 2022
Type Of TravellerFamily Leisure
Terminal Signs 12345
no
2/10

"Baggage delivery was also very poor"

(Indonesia)

Trip Verified | I will not ever travel through airports like Dallas or any major US Airports like this ever again after this last trip. Worst airport ever. If you want WiFi, you need to pass security first before access it. Immigration is even very long and not so many immigration counters were open. Baggage delivery was also very poor. Airport was also less cleaned. I believe American standards has been in decline for a long time. JAL service was also bad much as this airport too. The next time when I travel, I will try my best to never fly through this airport again and I will also avoid flying JAL and next time, I will fly another airlines like Emirates, Qatar etc when flying from Indonesia.
Experience At AirportArrival Only
Date VisitDecember 2021
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no