Dallas Fort-Worth Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 252 reviews
3/10
No Skytrax Rating
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8/10

"the terminal was not too busy"

(United States)

Trip Verified | Departure from Terminal C. Usually Terminal C is very crowded; however, given the early hour of my outbound flight, the terminal was not too busy. Got through security with a minimal wait time courtesy of TSA Pre privileges. I can't rate any dining options as they were closed given my early departure 5:30 a.m. Inbound flight arrival was at Terminal E my favorite terminal. Both Terminal C and E have wide open concourses and plenty of dining options. The terminal is brightly lit with a wide open concourse and plenty of dining options charging points at every gate. Lavatories were clean. I can't rate WiFi as I did not connect to it.
Experience At AirportArrival and Departure
Date VisitOctober 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
10/10

"focuses on excellent staff"

(United States)

Trip Verified | This airport focuses on excellent staff and that makes all the difference. Additionally with the exception of one terminal the airport is clean and modern. Here’s to hoping the fix terminal C!
Experience At AirportArrival and Departure
Date VisitMarch 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

Dallas Fort-Worth Airport customer review

(United States)

We recently went from Lubbock to Miami via Dallas/Ft. Worth on American Airlines. Dallas is one of the best airports I've been to. The American Airlines Terminal A is very new very modern has lots of food and retail options and is very uncrowded. The half-circle layout of the terminal was excellent because it doesn't take forever to get from one gate to another. The Skylink stops are very convenient and there are 2-3 in each terminal it's a good way to get from one terminal to the other without taking a bus. Our flight to Miami was out of Terminal C another very modern very clean terminal. Overall a nice airport serving the Dallas area.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Dallas Fort-Worth Airport customer review

(Taiwan)

While it cannot compare to most foreign hubs DFW is a functional airport by American standards. Amenities are on par with other large US hubs but security checks rarely take more than 15 mins of queuing. Customs/Immigration is probably the fastest I have experienced in the US and although int'l transfer passengers must exit the secure area and undergo an additional security check this is not really different from any other US airport. Gate-to-gate transfers can be quite a trek given the size of the airport but are quite simple if your gate is closer to a Skytrain entrance. The biggest gripe is the fact that the baggage system is slow and outdated. Unless you are flying into the newer terminal D expect to wait about 30 minutes before you will see your bag.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

"Best experience ever"

(Canada)

Not Verified | Best experience ever. Already knew what gate we were arriving at and connection board was right at gate exit. Sky track was very easy to get to and use. Washrooms were clean and well maintained. Our best experience was the fact it had fast food restaurants. Our other airports we went to had high end sit down restaurants which were slow and kiosks where you paid ten dollars for a simple sandwiche. Very happy!
Experience At AirportTransit
Date VisitFebruary 2020
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
yes
10/10

Dallas Fort-Worth Airport customer review

(United States)

The Airport which is going under a renovation program called the TRIP. But the airport is still very good, the SkyLink which connects the terminals is very clean and fast. The terminals are all up to date and my trip was pleasant.
Experience At AirportArrival and Departure
Date VisitJanuary 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
yes
8/10

"Terminal E my favorite terminal"

(United States)

Trip Verified | Departure from Terminal E my favorite terminal. Given the midday departure, terminal was busy with plenty of seating available at the gates. Breezed through security with a minimal time thanks to TSA Pre privileges. Had a light lunch at TGIF which served very tasty and excellent food. One of the best features of DFW is the parking garages. I was able to find a spot in the garage opposite the Delta gates and to the TSA Entry Point. WiFi in both the restaurant and the gate was blazing fast.. The terminal is brightly lit with a wide open concourse and plenty of dining options charging points at every gate. Lavatories were very clean.
Experience At AirportArrival and Departure
Date VisitJanuary 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
yes
10/10

"the agent was very compassionate"

(United States)

Not Verified | I was at the customer service counter to try to get on an earlier flight. I observed another lady quite upset, after handling my issue, which was resolved quite adequately. I went over to the station where the lady was in distress. I asked the agent, what was the issue, and if the lady needed help. The lady could only speak Spanish, and crying so it was hard for the agent to get at the crux of her problem. After sorting it out, she didn't have the funds to get a new COVID test for entrance into Guatemala, (Guatemala has changed their requirements). Anyway, the agent was very compassionate and spent as much time as needed to explain and help her to understand what she needed. I had inquired if I could help, some things, of course, could not be corrected by me, but this situation. I could help. She just needed money for the test. The American Agent, explained in Spanish to the lady and that I was going to help her with the funds. I am sure that this lady would still be at the Dallas airport if not for the help of the American agent that took the time to help her.
Experience At AirportTransit
Date VisitSeptember 2020
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
4/10

"An airport to avoid"

(United States)

Verified Review | Facility seems decent but follows the worthless trend of disrespect to smokers. This is one of the airport that force you to leave the terminal area and have to go back through security just to smoke! Airports like this are why when I can even if it takes way longer I rather drive. Thanks a lot Dallas Ft Worth airport! An airport to avoid.
Experience At AirportArrival and Departure
Date VisitAugust 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"I would definitely recommend this airport"

(United States)

Trip Verified | Construction of a portion of the runway/taxiway caused a much longer taxiing time to the gate. Additionally, the layout of the taxiway caused another delay as the aircraft in front of ours was unable to move and we could not manoeuvre around. Inside the airport, however, was a different story. The SkyTrain was very quick and easy to access. We were in our departure terminal within minutes. The food options were quite diverse. Terminal C featured a TGI Friday, Chick-fil-a, Auntie Annie's, Pizza Hut, and McDonald's. I had never seen this many chain brands at an airport and was satisfied with the choices. Power outlets were available at certain spots, and some seats had footrests, which I have never seen before. The airport has good wifi and all other necessities needed even for a long layover, if you had to have a connection, I would definitely recommend this airport.
Experience At AirportTransit
Date VisitDecember 2020
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes