Dallas Fort-Worth Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 241 reviews
3/10
No Skytrax Rating
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7/10

Dallas Fort-Worth Airport customer review

(United Kingdom)

After 10 hr plus flight from LHR on a pretty full B773 was surprised that only 4 booths out of a long line of booths were open to be fair I got through in about 25 mins but I was right at the front of the queues but I really did feel sorry for the rest of the people behind me it wasn't going to be a fun experience for them-once passed INS/Customs there are loads of places to shop eat and drink prior to connecting with onward flight on the day I arrived DFW had a very bad storm (not their fault) which halted the rail so had to walk from D-A which took about 25mins-at all times all airport staff were approachable friendly and helpful.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Dallas Fort-Worth Airport customer review

(United States)

Transited here after many years of avoiding this airport and its main carrier (American). The good - it's better than it was in the past. Baggage claim is convenient to your arrival gate (for domestic). At some but not all gates you can avoid CNN which is an unfortunate mind numbing part of many US airports. They have a train system although it's no help if you arrive at Concourse D and depart from C (you'd have to do the whole loop or walk which is simpler). The bad - the food selection is awful. Many eateries but mostly the same chains over and over. Packaged snacks and drinks seem expensive even for an airport. Almost nothing is healthy other than pre-packaged salads (which may be a day or so old sandwiches can hang around longer judging from the pull dates). The departure screens seem few in number and randomly placed. Some areas are simply poorly designed. There is a section of the D concourse around the middle where it's easy to get lost despite the relatively small space.
Queuing Times N/A
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Dallas Fort-Worth Airport customer review

(United Kingdom)

Jan 2014 - arrived on delayed BA flight to be confronted with immigration queue that filled the arrivals hall and only 4 desks open. No help for those with connecting flights - ours missed. 1.5 hours to get to desk then further hour to get through baggage and further 40 mins to re-check flights. What a poor impression. Why oh why does the US not have a transit lounge for those with connecting flights. We await with trepidation our return flight to UK via Miami but will not willingly transit or even visit US again until this fiasco of a system is sorted out.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
no
10/10

Dallas Fort-Worth Airport customer review

(United Kingdom)

Last week I flew through DFW from London Heathrow to make a connection to Puerto Vallarta Mexico. Having read reviews on this site I was somewhat apprehensive about making a 2.5 hour connection. I have to say my experience was extremely positive. US immigration took about 5 minutes security another 5 or 6 minutes. American Airlines had tagged my baggage straight through from the UK to Mexico so all I had to do was present a completed customs form but not my baggage. I had more than enough time to make my connection. And all in one terminal - D - a pleasant and well-organised terminal. This was a much better experience than transferring at Mexico City.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Dallas Fort-Worth Airport customer review

(United States)

Going through customs is a nightmare. No one there to provide directions so you have to figure out for yourself which lines to stand in. There's a computerized system when you get to the front of the line. From there you either go through another customs official search or a briefer process. Seems like a random process and again no one there to answer questions. People around me were getting worked up because they were missing their connections. We just let them cut to the front of the line so they could get through. It's embarrassing to have this be an entry point into the USA!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Dallas Fort-Worth Airport customer review

(United Kingdom)

Arrived on a delayed 10 hour British Airways flight from London. Upon landing had 2 hours to connect onto a flight to Kansas. Immigration took around 25 minutes to clear upon entering the baggage hall met with a snaking queue that wrapped itself around the baggage carousels. This whole process took around 50 minutes to clear customs. Rude unhelpful staff directing passengers. We then had to navigate the TSA transit security no smiles thank you's and surely rude staff and another delay of 35 minutes. We made our connecting flight with minutes to spare tired and totally stressed out. Will totally avoid this shambles of an airport again if on a connecting flight.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
6/10

Dallas Fort-Worth Airport customer review

(United States)

It seems that the airport was more efficient several months ago than present date. Early in summer baggage claim was very efficient as was the car toll. At present the new car toll has been a mess from gates not working to very narrow driving areas going into the gate to overcharging. Personally I haven't been overcharged. I was bragging about the efficiency of the airport from how passengers can be delivered right to their departure gate however this is no longer true if leaving from terminal E. Also bragged about baggage wait being very short however just picked up my husband and it took 55 minutes from when he landed to getting baggage. I'm not certain what has changed but it appears it isn't for the best. So sorry to have to report this.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Dallas Fort-Worth Airport customer review

(Australia)

Travelled through Dallas twice in the last 18 months. Worst queues I have ever experienced. Last year following the cancellation of 200 flights due to bad weather I spent 10 hours standing in 3 queues to get re-ticketed. Last month I travelled with 4 hour lay over between flights and needed every minute as immigration was 1.5 hours and the queue to exit with baggage was another 1.5 hours. I will never travel through Dallas again unless there is no other choice.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Dallas Fort-Worth Airport customer review

(Switzerland)

Immigration very poor 3 hrs in June this time even 5 hrs. 4 counters open for several hundred passengers that is no customer service. Who are the bunch of people that stand around there wearing important badges and faces doing nothing? Avoid this immigration or better the entire AP.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Dallas Fort-Worth Airport customer review

(United Kingdom)

Arrived in DFW from LHR with a connection to SDF what a nightmare it took over 2.5 hours to clear immigration and then another 45 mins to get through customs with another 35 mins to get through security again. Avoid DFW at all cost if you have to transit in the us! They have 60 booths for immigration when I went through they only had 3 open for non US Residents which is not a great impression when arriving into the US. So many people were getting very angry about missing their connecting flights and the people on duty to assist with passengers who had tight connections spent most of their time talking to each other! I would really have thought that after building a new international terminal at DFW they would ensure that the passenger experience would be a great experience but I am sorry to say that DFW is far from it. The staff in immigration are rude and have a lot of attitude the airlines are aware of the situation when you speak to staff but they say there is nothing they can do about it. So if you want a stress free entry point into the US do not use DFW and avoid it at all costs. Needless to say I made my connection with ten mins and they were boarding the flight as I arrived at the gate.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no