Dallas Fort-Worth Airport

After hours long flight from Germany, we arrived exhausted and ready for a meal in the airport before setting off for the rest of our trip home. 3 hours and 45 mins layover specifically designed to provide us a chance to walk around and get a meal and something to drink. Dallas herded us into a line and when I say us I mean a huge crowd of people, men women, babies, children all tired from flying and used 2 lines of workers to move those people in the slowest fashion I've ever been witness to. Kids had meltdowns first and their mothers had no energy to prevent or help them. Then the adults came next requiring wheelchairs, and a few men just sat on the floor and looked defeated. I had severe edema already and standing in that line for 2 hours just made my problem worse. Waiting was bad enough but we couldn't sit down. How can an airport have that little compassion on a group of people? How can they be so fixed on making us go through that torture? It was torture and I would be surprised if no one else complained about our treatment. I kept wondering if these were all new employees just learning their jobs and down about 6 people who called in sick. I hope to avoid Dallas airport in the future. The treatment was the worst I have experienced.

Connected through DFW on Sept 29 and return Oct 2, 2015. I was travelling on American Airlines and had about 1 hour to connect each time. First time was so easy. My arrival gate was next to my departure gate. My return trip caused me some anxiety as I had never passed through DFW before my outbound connection. We arrived at Terminal D and my connection was in Terminal A. The airport is huge. There was no one at my gate to asked for assistance. So, I followed the sign for the SkyTrain or whatever they call it. I went up a huge escalator and was at the station. There were very clearly marked signs. I boarded the next train for Terminal A (didn't wait 2 minutes for it). We made 2 short stops and my gate was the third stop. I made my connection in plenty of time.

I was disappointed with the lack of basic customer service skills and communication skills with many of the personnel I encountered in this airport. There is an awful attitude of "that's not my job" and most were very unhelpful. Not one employee greeted me with a smile.

Over 100 degrees at my gate. I spent a 6 hour layover at gate E9, overnight, and the temperature reached over 100 degrees inside the terminal without the airport doing anything about the lack of A/C. By far the worst airport I have been to in the United States!

The Airport which is going under a renovation program called the TRIP. But the airport is still very good, the SkyLink which connects the terminals is very clean and fast. The terminals are all up to date and my trip was pleasant.

We all expect lines at the airport to be long and tedious but when it gets confusing, your stress level will get the best of you. There were plenty of agents at the time to assist travelers yet every 10 feet had an agent checking your ticket yet when I get to the front of the line, we were left with no agents directing anyone through 1 of 6 lines. We were told to pick whichever line but wasn't informed that only half of them had working scanners therefore we must combine 2 lines into 1. What was the point? There was a drug dog that made it hard to squeeze through the line. Why couldn't they have the dog be outside of the line and sniff as everyone past it? Among all other airlines I've been to, (Chicago, New York, Tampa, Seattle) DFW has gotten worse over the years.

This airport is one that I refuse to fly into again. I was iffy about flying American Airlines to begin with, but knowing how their main hub of an airport is, I will never be visiting again. When landing in DFW for a layover, we had to taxi for 20 minutes because the control tower miscommunicated what gate we belonged to. Certain terminals are very nice with nice restaurants and waiting areas, while others are the underground tunnels of construction and uncleanliness. If coming through this airport be prepared to walk to anything and everything. The tram system is nice, however, the restaurants and gates can be up to a 10 minute walk away. When departing to our destination, we once more taxied on the runway for 20 minutes with a full flight and no little to no air-conditioning circulating as it was 95 degrees outside. When coming into Dallas for the layover returning home, seconds from touching down, we suddenly began to speed up and take off into the air. After 5-10 minutes after being in the air, the pilot came on the intercom and said the runway had traffic, and we are circling around. After the commotion of the flight, we waited around for our next fight, and never realized until 10 minutes prior to boarding that our gates changed to a completely different terminal. Lastly (there is no surprise to this one), we had to wait around 15 minutes for Dallas to transport half of the missing luggage from the other side of the airport. Needless to say, this was an awful experience. If you have the option of going to a different airport, take it, because, this airport/control tower needs to get it together, or they will be the next ones in the news headlines from airplane miscommunications.

I would never imagine that baggage trolleys can be a paid luxury. 5 bucks for a trolley, and no trolleys whatsoever available inside security. In the worlds 4th busiest airport? This alone is enough to swear to never again fly through DFW. Nice eateries and shops did not make up for this ridiculous trolley policy. Dallas Fort Worth - no more.

If your flight uses this airport as a transfer option I would recommend you avoid like the plague! Choose another transfer airport even if the flight cost an extra £100 it will be worth every penny believe me. Security were on some kind of power trip and were very rude. Staff have absolutely no interest in anything you have to say unless it's to do with American Airlines. No direction signs at all for connecting flights you have to find your own way. Dallas Fort Worth you were our first impression of the USA - not a good impression.

We just had a terrible experience at DFW. My husband is handicapped and had requested wheelchair assistance. A wheelchair was waiting for us on the exit ramp but no wheelchair pusher. We two aged 70 and 84 had to manage ourselves and our carryon luggage through customs then pick up our checked baggage recheck it and go back through security to the Skyline and to our connecting gate having never been assisted by an official wheelchair pusher. We received random brief help from airport staff or other travelers. We had 3 hours from when our plane from MX landed and when our connecting flight left and we had no chance to use the restroom let alone get something to eat. When we were at TSA a worker commented that all the motorized cart drivers take break at the same time. That is why we had to go to the elevated train to travel the long distance to our next gate. What kind of customer service is this?