Dallas Fort-Worth Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 253 reviews
3/10
No Skytrax Rating
Sort Reviews by :
Show
1/10

"Worst airport ever"

(United States)

Trip Verified | Worst airport ever. Be prepared to throw away any duty free items you purchased elsewhere if coming from an international airport and have a connection here. They will also make you go through security again - the worst tsa security, if connecting here. Be prepared to let with any alcohol, perfumes etc if you purchased them at an international duty free. The flight was also delayed. There was no food open at the gate. Very old outdated and big. Will never book a flight with a connecting flight here again.
Experience At AirportTransit
Date VisitJanuary 2025
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"Terminal E has very few food options"

(United States)

Not Verified | Terminal E has very few food options. None healthy. No place to get a magazine, snack, book. It's like solitary confinement. Bring food and reading material
Experience At AirportDeparture Only
Date VisitDecember 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Terrible customer service"

(United States)

Not Verified | Terrible customer service. Wife requested wheelchair assistance, none to meet her on arrival. No one would do anything to assure us that one would help her down the ramp to the airplane. Left us at gate B17 then changed to he gate to B11. She had to walk the distance.
Experience At AirportDeparture Only
Date VisitNovember 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
3/10

"Rude staff and unclean conditions"

(United States)

Not Verified | Was told multiple times that our luggage was put on a flight we switched to. MULTIPLE times by multiple people. They did not. They were put on our original delayed flight that overlapped with the boarding of our last flight and they were not moved in time. If we were just told there was no guarantee we would not be so upset. Rude staff and unclean conditions make this airport one of my least favorites.
Experience At AirportArrival and Departure
Date VisitNovember 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"absolutely appalled by the staff"

(United Kingdom)

I'm absolutely appalled by the staff of this airport, first of all the plane was delayed which made me almost miss my flight by 2 minutes. To make it even worse they couldn’t get the jetway to work, it also took 25 minutes to get from the runway to the terminal which is not up to my standards. Me and my family said both the flights were to close. Now the problem that has made me absolutely unsatisfied is that Dallas did not scan 2 of the bags which contained my dads VERY expensive football shirts, all my VERY expensive makeup, dirty washing we need to clean. Overall my experience was absolutely the worst, i’ve never experienced such service like this bearing in mind I fly almost every single year.
Experience At AirportArrival and Departure
Date VisitNovember 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"I truly felt cared for"

(United States)

Not Verified | The wheelchair attendant verified everything for me! Verified with me, verified with the LYFT driver by asking his name, verify the LYFT ride by licenses plate, verified I felt ok and I knew where I was going. For me, it's humiliating to be pushed in a wheelchair. I never felt humiliation this time. I truly felt cared for. This trip wasn't the greatest vacay I've had but when I got home, I felt great. I want to thank this positive, smart, caring young man. Some ppl have a gift, a few share it in this way. If your lucky enough to meet this young man at DFW Airport, you'll know it's him I'm talking about here.
Experience At AirportArrival Only
Date VisitAugust 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"airport is also very outdated"

(United States)

Not Verified | Absolutely horrible experience! Hardly no staff working the lanes in customs, a line in security closed as people were trying to go through, the entire staff was extremely rude. The airport is also very outdated and set up very inconvenient and confusing.
Experience At AirportArrival Only
Date VisitJuly 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Time to do a major overhaul"

(United States)

Not Verified | 5 skytrains passed. Lots of people waiting. Horrible! Terminal C to terminal A wasn’t that long but really? One would think it’s efficient and quick- the airport was packed. Was good on the 80’s but more people travel. Time to do a major overhaul. Bathrooms were few and far they are tiny-3 or 4 stalls and 4 urinals so have to wait for someone else to get done before you can Will not be a choice in the future to fly through Dallas anytime soon
Experience At AirportArrival and Departure
Date VisitAugust 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
8/10

"Terminals were clean"

(United States)

Trip Verified | What's not to like about DFW. You can park at any terminal and take the SkyLink to whichever terminal you're departing from. Departure from Terminal E and arrival at Terminal A. Parked across from Terminal E United Airlines gates. TSA-Pre took a little bit longer than usual to clear (10 minutes). Both Terminals A & E are spacious with plenty of shops and dining options. Terminals were clean.
Experience At AirportArrival and Departure
Date VisitJune 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
1/10

"Very limited seating"

(United States)

Trip Verified |   Very limited seating while waiting for a flight. In addition it seems that all the flights are scheduled out of the same gate area which causes the congestion. Also has poor information on how to get from terminal to terminal. However when you do figure out how to get to the next terminal the tram is an easy experience.
Experience At AirportDeparture Only
Date VisitMay 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no