Copenhagen Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 212 reviews
4/10
4 star Skytrax Rating
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8/10

"my favourite airport"

(Sweden)

Trip Verified | Copenhagen airport is probably my favourite airport. There is rarely wait time for check-in, security or passport control and the staff is often nice and understanding. It's easy to find your way around the airport, but there is some distance to walk if you fly from distant A, C or F gates. There is almost no seating unless you sit by a gate or at a restaurant, but the shopping is out of this world and you could go to your destination from Copenhagen with a empty bag and fill it at the airport. Baggage claim can be slow at time, expect up to 45min wait times for bags. The airport is easy to get to with regional trains, buses and metro connecting to the airport.
Experience At AirportArrival and Departure
Date VisitJanuary 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
1/10

"Bad experience with security"

(Russian Federation)

Not Verified | Bad experience with security check in the airport. My friend purchased different kind of cheese(brie and camembert) and put them to hand luggage. During security check befor the flight, the officer conficated all of it with strange argument - it's possible to spread it. The package of the cheese doesn't contain any liqued, it was a regular cheese. My friend and I travel a lot and usualy bring cheese in hand luggage(brie and camembert) and even when the officer check and ask us to open the suit case, he or she allowed to bring the cheese - it's not a liquid. Only in Copenhagen airport the security conficated the cheese. My friend spent around 85 euros -680 Kronas.
Experience At AirportDeparture Only
Date VisitJanuary 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"well designed and well functioning airport"

(United Kingdom)

Not Verified | I have travelled a lot, but never seen such a well designed and well functioning airport anywhere else in the world. I must admit that at first sight I felt envious because we have noting like this in the UK, so I am not surprised if other reviewers feels the same way and therefore want to write bad reviews. But let's just admit it. No matter how nationalist we are, no airport in the world gets better than Copenhagen Airport. Next time I will go there a few hours earlier just to enjoy the Danish design, amazing shops, cafes, and of course the food.
Experience At AirportDeparture Only
Date VisitDecember 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"will avoid this airport in the future"

(Lithuania)

Not Verified | CPH used to be one of the best airports in in Europe, but times have changed. Rude and impolite security control staff, unbelievably high prices in the cafés, kiosks and restaurants, dirty, smelling toilets and only few places to just sit down and relax. I've been to far better airports in other incomparable countries, and will avoid this airport in the future.
Experience At AirportDeparture Only
Date VisitDecember 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"rude and unpleasant experience"

(Croatia)

Trip Verified | Every time you come here it get's worse. Not to mention the rude and unpleasant experience everytime you have to deal with security checks. Now I'm waiting for the early flight at 6am and the airport is closed, you cannot access the main departure building but have to wait as though you are at some provincial train station at the lobby. Everything is closed except a small kiosk and burger king and of course there is no information desk. Just for the record this is an airport that handles 30 milion passegera every year!
Experience At AirportArrival and Departure
Date VisitNovember 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"What a place!"

(United Kingdom)

Not Verified | What a place! Arrival after short flight from UK. Budget airline so a walk outside once off the plane with business people pushing to get through to passport control. We had hold luggage to reclaim and the walk to the reclaim area is ridiculous. There were moving walkways, but they weren't working and there seems to be areas cordoned off for building work. Without exaggeration, about 15 minutes walk to reclaim baggage area. That's if you're fit and mobile! Not looking forward to the homeward journey!
Experience At AirportArrival Only
Date VisitNovember 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
2/10

"As a shopping centre A+, as an airport C-"

(Germany)

Trip Verified | Badly organized, and a third of the airport is either broken, under construction or on maintenance. And a 2x8 people smoking prison for a wannabe international hub is just hilarious. Employees are friendly but not really interested. As a shopping centre you would be A+, as an airport C-.
Experience At AirportArrival and Departure
Date VisitOctober 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"old, overcrowded and dark"

(Germany)

Trip Verified | Fast lane is only available for SAS passengers but not if you are flying with a Star Alliance partner airline. Gate areas are old, overcrowded and dark. Not a nice airport.
Experience At AirportArrival and Departure
Date VisitOctober 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
no
2/10

"Incredibly rude and unprofessional staff"

(Sweden)

Not Verified | Tip #1: Do get here early. Security takes forever! Tip #2: Don’t forget to not have more liquids (creams, nail polish etc as well) in the tiny plastic bag in hand luggage. Here they check this (unlike Sweden, Arlanda and Oslo, Gardemoen). Incredibly rude and unprofessional staff at security, never encountered the likes of it before. Also extremely high music in every café/bar/restaurant. Not very many seats to choose from if you’re not buying something in said loud places.
Experience At AirportDeparture Only
Date VisitSeptember 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Very, very unimpressed"

(United Kingdom)

Not Verified | Arriving - Chaos on leaving the plane as put straight into the departures terminal with hundreds of people in a queue to board planes no separation from arrivals; Made no sense and was very confusing, took a few minutes to find the queue to Enter Denmark! Departing - Terrible experience, had over 3 hours spare, got airside and there was no information about the flight on-screen. Eventually I asked the information and they said to go to F - This was a very long walk with no travelators - At the gates there was still no information but a passport control, once through the passport control one of the few flights had a queue and a display that the flight was boarding. We waited for 20 minutes and then they started to process tickets, then over 30 minutes stood in a stationary queue with No Seating! I watched the plane arrive and passengers de-board, and then the plane cleaned. Only then after nearly an hour standing up in that space between the boarding desk and the exit we could board! Why call people to board if the plane hasn't even arrived and de-boarded the last passenger A horrible experience in anybody's book. Also the Airport bar after security I ordered a lager and the bartender asked if I would like a gentlemens glass or a lady's glass? I thought this was perhaps in reference to a pint or a half. Well I can confirm that the gentlemans glass is a huge drink probably 2 pints, I was not happy and it cost nearly £10 - Perhaps those crooks can find a better way to make money - The only time I have ever been scammed like that was years ago ordering a 'large' beer at a cafe off Rome Termini and of course they had a glass that could hold 6 pints of beer for some 40 Euro! Disgraceful, such a beautiful Airport and then this shoddy and shameful gate with no seating, no information and then calling passengers to board an hour before the plane is even ready or has arrived so they have to stand in a small corridor! Very, very unimpressed.
Experience At AirportArrival and Departure
Date VisitSeptember 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no