Copenhagen Airport customer review
M Waldie (Canada)
Almost no seating at all in the departure areas. In one area the only seating was some square blocks of granite. Most people had to sit on the floor. In another area there was a few (but not enough) chairs and they were really cheap. I've never been in a worse airport. As an aside make sure you know in advance that this is a "silent airport" (no announcements of boarding). You just look at the sign above the gate then watch the crowds rush up.
Queuing Times | 12345 |
Terminal Cleanliness | N/A |
Airport Shopping | 12345 |
Recommended | no |
Copenhagen Airport customer review
Paul Hampson (Greece)
The last 2 times I have flown through Copenhagen they have shown that they are completely unable to handle the inevitable problems that occur. The first time I had to go from Copenhagen to Sweden and on to Helsinki. The flight was so late that they knew I would be stranded in Sweden but still I had to complain to get them to move me to a later flight which was direct to Helsinki. 2 weeks later I was due on the 17.10 flight from Copenhagen to Helsinki. They first said it was expected to leave at 17.15 then at 17.15 they said 18.15 and they continued in this fashion all the while the passengers had nowhere to sit (no gate offered and all seating is at the gates) so passengers ended up stood in front of the information board for hours. Staff don't do you any favours without complaining so at 17.20 I got them to change me to 18.45 flight to Helsinki (they admitted it hadn't even taken off from Helsinki). However they didn't change the luggage (despite there being 1.5 hours in between my changing to the flight and the flight leaving). Consequently I had to file a lost baggage claim in Helsinki and received it the next day. If you are unlucky enough to have to fly through Copenhagen be aware they will try to down play any problems so that you don't try to get them to change flights and they do not care if you are inconvenienced (even if you are stranded in another airport).
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | no |
Copenhagen Airport customer review
Alan Mackenzie (Denmark)
I use Copenhagen airport roughly once a month. Passengers are in my opinion well served in this modern up-to-date airport. The airport has over the years developed improved passenger 'self-service' which speeds up the process of getting to your gate. The latest development is scanning machines just before security. These automated gates allow entry on reading your boarding card much the same as the London Underground ticket gates. The next improvement due in 2013 (which I'm looking forward to) is 'self-service baggage drop' where passengers can simply drop off their bags without standing in those endless snaking lines. To start with eight self-service bag drops will be opened in Terminal 3 and four in Terminal 2 and the service will initially only be available to passengers flying SAS and Norwegian.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | yes |
Copenhagen Airport customer review
A Sibly (United Kingdom)
Surprised no one else mentions lack of seating. Very few seats between security and other side of gate. Space all taken up with shops and paying restaurants. Gate only opened 30 minutes before take off and could finally find a proper seating area. Otherwise airport worked efficiently day we were there.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | no |
Copenhagen Airport customer review
N Juretic (Croatia)
Went through this airport a week ago because of a connecting flight. I just had hand luggage but I noticed that passengers with baggage could pick up their baggage from the conveyor belt some 12 minutes after arrival. Instructions about baggage and the right conveyor belt were clear and accurate. It was easy to navigate through the airport. Staff were very friendly. SAS airline staff at the airport was polite and helpful as they helped me check in (I lost my reservation number on the previous flight so I couldn't use the machine to check in). Security check went ok and fast. Everyone was pleasant. I didn't like the fact that airport gives you only 15 min of free wifi. There is no recharge point and you can find a power plug only in some restaurants and cafes which are far too expensive and do not accept diners card and can't return cash in euros. The exchange office was very far away. No automatic ones. Still found some friendly employees in one café that let me use a power plug for free. Boarding was ok. The waiting area is a bit dull though. Had no problems finding my way to the gate because signs are very clear.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | yes |
Copenhagen Airport customer review
J Zink (United Kingdom)
I travel frequently to Copenhagen with two small children to visit family and despite the nice shops and interior this is eaily the worst airport I have ever been to with kids. As the only airport I have ever encountered staff do not allow through security small foldable buggies built for airport travel. They claim the union wont allow staff to carry them down the stairs by the aircraft. Travelling as a single parent with a 10months and two year old trying to manage from check-in to the plane is a true nightmare and staff does not offer any help but feel righteous as they simply follow rules. Dreadful and shameful!
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | no |
Copenhagen Airport customer review
Robert Simpson (United States)
The terminals are always busy but for some reason there is always a calm atmosphere. From an architectural point of view CPH gets top marks as well. The combination of Danish design and the hardwood floors is something I have never seen anywhere else in the world. Shopping facilities are great and the food selection good too (a little expensive). You get some excellent views of the airfield - very nice experience indeed.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | yes |
Copenhagen Airport customer review
J Petersson (Sweden)
Used this airport again and nothing has improved. Everything is still all about forcing you into the expensive shops to make them get your money. All areas without shops are more or less uninviting and seem to be deliberately neglected. The staff every time I go through security at CPH I'm so happy to be fluent in Danish since those who aren't are in for some rude high-handed treatment. Arrivals is also an unpleasant story: On a busy Monday evening they used only 2 of the 9 baggage belts; one belt for each handling agent. Fill the area with some plane-loads of impatient and grumpy Scandinavians plus tired confused tourists and make us wait and wait and wait the only thing you get is chaos.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | no |
Copenhagen Airport customer review
M McManus (United Kingdom)
Arrivals and baggage claim in Terminal 3 was very crowded with some impatient people around. The airport has a quick train link (15 minutes to downtown) with the city centre. Its best to buy your ticket to downtown from the staff-manned booths as the machines aren't very straight forward. Airport is also useful for people traveling to nearby Malmo in Sweden which also has a train link to Copenhagen airport. In departures once you get security side there is a very good selection of restaurants cafes and duty free shops.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | yes |
Copenhagen Airport customer review
Kim Thomsen (United Kingdom)
While terminal 2 of Copenhagen airport does show its age this is still a charming place to go through. Speedy checking with only a few minutes in the queue. Practically no waiting time at security with friendly and helpful staff both places. Shops are a bit on the pricey side but they do have a wide selection and if you know the normal high street prices you can be lucky and get a bargain. Restaurants are excellent and can be recommended. It can be a bit of a walk from the lounges to the gates and occasionally the queue at passport control can be long but often you wait no more than 5 minutes to get through. Copenhagen Airport is an charming old airport that has managed to follow the times and is still a pleasant experience to go through.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | yes |