Copenhagen Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 220 reviews
4/10
4 star Skytrax Rating
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4/10

Copenhagen Airport customer review

(Australia)

Transitted through CPH and only complaint is that airline lounges are not airside. Had to enter Denmark to get access to Star Alliance Gold Lounge. SAS ground staff very efficient in providing taxi / hotel vouchers for an overnight stay due to aircraft unavailability.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Copenhagen Airport customer review

(United States)

I was surprised at the inefficiency at this airport. The counter agent "forgot" to tag my bag and because of confusion with the conveyor belt not operating properly I didn't notice. It took 3 days to receive my bag in the US. The airport is attractive but the walk from the bus arrival area to the International terminal is horrible - especially in the rain. There are no moving walkways to the gates - a very long distance for physically challenged and people with small children. The security check is the worst I've ever encountered - carryon bags were dumped out contents removed and refused (a can of fish) and I was patted down without benefit of a choice of a female agent (I am female). A second security check at the gate area resulted in the plane leaving late because the checking agency (US) could not connect and verify many passenger IDs. I will avoid this airport at all costs even if I have to pay more to fly through another location
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Copenhagen Airport customer review

(Italy)

Very good airport. We arrived with delay from Milan and had to take another flight in only 30 minutes: everything ok also with the baggage. Boarding without any problem.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Copenhagen Airport customer review

(Sweden)

I use the airport approx 2 times weekly for a mixture of domestic european and intercontinental flights. I find it efficient pleasant clean and very easy to navigate. It's also a plus that transport to and from Copenhagen city is fast comfortable and reliable.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Copenhagen Airport customer review

(Switzerland)

Used this airport the first time to start a cruise from Copenhagen. Very good place with a big shopping arcade. We were disappointed when we left Copenhagen we could not see a fast line for business tickets.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Copenhagen Airport customer review

(India)

Flew into Copenhagen Kastrup from Vienna by Tyrolean. The signs were clear a long walk past all the duty free shops to get to the baggage claim. The counter for buying tickets for onward journey to Malmo could be a bit confusing for first timer. Flying out from Kastrup is another story - not very friendly.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Copenhagen Airport customer review

(France)

Arriving at pier A resulted in quite a lengthy walk to the exit area. Had carry-on luggage only but noticed very long waiting times for baggage reclaim. Railway station located just after exit. Ticket kiosks easy to use but check that you use the correct machine - DSB kiosks sell tickets for all Danish destinations grey SJ machines are mostly for long-distance cities in Sweden red or violet Skanetrafiken machines sell tickets for Southern Sweden. Transfer to the Swedish city of Malmo is convenient - modern regional trains shuttle over the Oresund bridge every 20 mins. Travel time is around 25 mins and costs 105SEK one-way. Departing CPH is a mixed experience. Self-service machines did not work properly so had to lose half an hour as only two check-in desks were open. Flying back on Saturday evening meant no waiting at security. However staff there very unfriendly not to say downright rude - no words spoken only some vague gestures. Airside the terminal resembles a large shopping mall. Catering facilities overpriced but of good quality - spent around 150DKK for an orange juice and three fresh open-faced sandwiches. Toilets moderately clean and always located in some hidden corners.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Copenhagen Airport customer review

(Denmark)

Getting increasingly disappointed with arriving at CPH airport. With my 12 arrivals in the past 6 weeks there were only 2 occasions where I waiting for my luggage for less than 30 minutes the screen information giving incorrect information. on 2 occasions information on the luggage arrivals belt even 'disappeared' from the screens. Whenever I enquired with the not always very airport staff unexpected snowfall was the univocal explanation. It's winter and this is Scandinavia! I can only attribute these 'unexpected snowfall' explanations to excuses for providing inferior and lazy service standards.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Copenhagen Airport customer review

(Denmark)

I have used Copenhagen Airport hundreds of times and this airport has never disappointed. The design of Terminal 3 bright light spacious modern and yet cosy. The walk to/from gates can be a little long though. Staff is friendly and attentive and the transfer possibilities and facilities are excellent.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Copenhagen Airport customer review

(United Kingdom)

Used Copenhagen for flight from Moscow to London via this airport. A very quiet airport. Food is quite a rip off though and not a lot of facilities.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no