Copenhagen Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 209 reviews
4/10
4 star Skytrax Rating
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2/10

Copenhagen Airport customer review

It was horrible to travel out of Copenhagen Saturday 20. of June 2009 due to low manning and/or low capacity to handle the amount of passengers. Arriving at the airport more than 1 hour and 20 minutes prior to the scheduled flight-time of the plane to London should be sufficient enough. First the automatic check-in facilities did not recognize my reservation number even though there had been no changes in the reservation since the purchase 10 days prior. I and a handfull of other passengers were sent to a line for passengers with problems using the check-in machines. This line was handled by one person only and 25 minutes prior to departure after being in line for 40 minutes we finally convinced an employee to check us in separately and bypass the line. We were met by another big line at the security control but just managed to get on the airplane by running through the entire terminal. The staff appeared to be in a bad mood no wonder and one member even critizised us for arriving at the airport too late. When I arrived in North America 18 hours later the local baggage service informed me that my suitcase had not left Copenhagen Airport yet. Rail transportation to the airport works excellent though. I would like to have reviewed other aspects of the airport but I did not have the time to notice that.
no
4/10

Copenhagen Airport customer review

Pleasant experience in Copenhagen airport. Transport links to the centre of the city are excellent. On arrival we took the Metro from the airport to Norreport metro station - took about 10 mins. Check in on the way home (Sun mid afternoon) was very quick - done via one of the automatic machines which even print your luggage tag - no queue at bag drop. Only problem was at security - very long queues and despite videos showing you what you need to do (take off belts etc) people were still waiting until they got to the security check before taking off jackets/ putting liquids in bags etc. Once through security nice airy terminal and plenty of shops.
no
3/10

Copenhagen Airport customer review

Some things work really well in CPH others don't. The walking distance from domestic to international is killing. The staff is usually OK but not as friendly and relaxed as in Billund. The lounges I've tried are not worth bragging about - Novia is small crammed has obnoxious staff and little food/drink selection. Servisair is better more roomy and offers separate smoking room and massage chairs. The atmosphere is a bit gloomy though. I expect the SAS lounge to be much better but I haven't been there for years as they don't accept Priority Pass. On the good side the shopping options are very good and unlike most other airports you actually don't get ripped off. If the sign says Sale then you actually are saving substantially compared to normal prices. Restaurants are high class and there's plenty to choose from. And the general design of the airport is modern lightyears better than Arlanda in Stockholm similar to Gardermoen in Oslo but not quite as nice as Billund.
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4/10

Copenhagen Airport customer review

Only ever transferred here and it is good in that respect. It is quite big but roomy and with quite a lot of options to wile away one or two hours. I do not know what it is like outside but it is a good transfer location.
no
1/10

Copenhagen Airport customer review

Copenhagen Airport has turned into a shopping centre and has become very poor. So if you want a smooth check-in security control pass immigrations luggage handling by arrival fair prices for parking etc. then avoid Copenhagen Airport! If you live in Denmark or Sweden then don't pay the horrible fees for parking. Public transport to Copenhagen or Malmo/Sweden by rail is fast cheap and comfortable. Check-in be prepared for long lines and crowding - especially if you are travelling economy. Security control long lines and crowding. The security control is absolutely not efficient compared with other airports. E.g. why haven't they established a conveyor belt or tables along the lines so you are able to prepare your jacket belt mobile laptop etc. for scanning while waiting? After the security control don't expect to find information and which gate the flight leaves from. Instead be prepared to disappear in a crowded shopping centre. This is very stressing and you have a very high risk for missing your flight because you can't estimate walking time. And be aware - the prices in the airport is not competitive with shops in Copenhagen. There is not very much public space in the airport (because of all the shops) so be prepared for a long and crowded walking distance to the gate. When arriving to Copenhagen Airport be prepared to wait at least 30 minutes for the luggage handling. Also be prepared for long lines in immigrations.
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4/10

Copenhagen Airport customer review

CPH has at long last regulated smoking thus removing what was always its biggest drawback: the need to walk through great clouds of tobacco smoke just to get to the gate. It's elegant and clean with extensive shopping facilities and the distances between gates are no worse than at comparable airports. The airport police was very helpful and friendly when my wife misplaced her purse. Note however that I almost always use CPH as a transfer point rather than an origin/destination airport so I can't really comment on the landside end of things.
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5/10

Copenhagen Airport customer review

I used CPH four times this month and it's hard to find a better airport in Europe. Rapid check-in kind staff and a great deal of shopping facilities! Security procedures are smooth and almost no wait for your luggage. Metro and DSB trains connect CPH with central Copenhagen in less than 15 minutes (there are trains every few minutes). The only complaint could be about the long distances between gates.
no
4/10

Copenhagen Airport customer review

Mixed feelings. Bright and very nice design. Long walks (too long I would say). Fells overcrowded. Very convenient check-in machines where you can get boarding pass for virtually any airline. Great transport links to the city and to Malmo. Confusing layout of airside zone. After Heathrow 5 or Hong Kong it lacks clear straight direction from A to B. Going from check in to gate and using signs I made 2 circles and 1 U-turn. Not easy. All in all good facility very clean with helpful staff. 4 star.
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3/10

Copenhagen Airport customer review

The Airport is clean transport from the city smooth by train but ways are very long and it seems like the airport was probably built with a lot of over-capacity. Still it lacks of check-in- facilities and queuing is even required for business. And what is that policy about having to check in hard-shell suitcases as odd sized luggage? (Which led to the not-arrival of my suitcase at Destination) I have never experienced that in any other airport around the world.
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5/10

Copenhagen Airport customer review

This airport has everything its Scandinavian counterparts lack. Extremely nice design unlike Stockholm and extremely good shopping centre and food unlike Oslo. I had the best seafood in years cannot imagine a better airport to spend a few hours. Transfer folks friendly (SAS) new and peaceful waiting areas at the B gates good selection and prices in duty-free. Can't wait to come back one day after they finish the works.
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