Copenhagen Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 249 reviews
4/10
4 star Skytrax Rating
Sort Reviews by :
Show
na

Copenhagen Airport customer review

(Finland)

Expensive crowded airport that is clearly past it's prime. Lounges are busy and crowded to the point that the whole idea of lounge and quiet area with privacy has flown out the window Restaurants are extremely expensive and frankly do not offer value for money. Baggage handling system and quality of employees assures that more often than not bags do not connect even if there is an hour or more between flights. Unfortunately I transit Copenhagen a minimum of twice a month some times up to 4 times I cannot recommend this airport for a transit stop. If you travel to and from Nordic countries try Oslo Helsinki Stockholm and Keflavik.
Queuing Times N/A
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Copenhagen Airport customer review

(Netherlands)

I travel monthly in Europe United States and Asia. But nowhere in the world have I encountered such drastic measures as at "security" of Copenhagen airport. Some of my toiletries were confiscated not because they exceeded the 100ml containers but because they didn't fit in their sealed 1liter thin plastic bag. I do travel with many creams since I have a skin condition and need them. I have been traveling since 2001 with a thicker plastic bag that is a bit larger than 1 litre. This was the only airport security in the world that didn't allow me to travel with my plastic bag. They treated me like a criminal for bringing 4 small 25ml containers more than allowed - not being able to fit in their sealed plastic bag. It must be sealed they said. The security guard thinks militaristically. Rules are rules and none can be bent under any circumstances. A travesty of security as if I were a threat.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Copenhagen Airport customer review

(United Kingdom)

An intra-Schengen transit was painless. The facilities were good and I found plentiful seating with good views though I did have to walk a little way from the gate I arrived at and departed from (which were adjacent). I had a snack that was expensive - more so as I did not have any Krone. Generally though a good experience for me.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
6/10

Copenhagen Airport customer review

(United Kingdom)

I passed through CPH early on the morning of June 29th 2013 on my way to London from Wroclaw. First impressions are of a clean airy terminal building. Pros: Walking around the departures area even early on a Saturday morning there was a good variety of food available. No problem navigation around the airport to my departure at D101. Cons: Toilets need an overhaul. Though all flush and tap controls are operated via infrared the surrounding walls looks tired and dirty. Prices for anything are extremely expensive even compared to LHR.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Copenhagen Airport customer review

(Sweden)

Departure: excellent. Clean calm efficient and lovely. Good mixture of shopping and food. Light and modern. Great experience. Arriving: passport control nice and easy but sometimes not enough staff. Baggage claim is terrible. Always takes forever for luggage to arrive after a flight.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Copenhagen Airport customer review

(Canada)

Almost no seating at all in the departure areas. In one area the only seating was some square blocks of granite. Most people had to sit on the floor. In another area there was a few (but not enough) chairs and they were really cheap. I've never been in a worse airport. As an aside make sure you know in advance that this is a "silent airport" (no announcements of boarding). You just look at the sign above the gate then watch the crowds rush up.
Queuing Times 12345
Terminal Cleanliness N/A
Airport Shopping 12345
no
na

Copenhagen Airport customer review

(Greece)

The last 2 times I have flown through Copenhagen they have shown that they are completely unable to handle the inevitable problems that occur. The first time I had to go from Copenhagen to Sweden and on to Helsinki. The flight was so late that they knew I would be stranded in Sweden but still I had to complain to get them to move me to a later flight which was direct to Helsinki. 2 weeks later I was due on the 17.10 flight from Copenhagen to Helsinki. They first said it was expected to leave at 17.15 then at 17.15 they said 18.15 and they continued in this fashion all the while the passengers had nowhere to sit (no gate offered and all seating is at the gates) so passengers ended up stood in front of the information board for hours. Staff don't do you any favours without complaining so at 17.20 I got them to change me to 18.45 flight to Helsinki (they admitted it hadn't even taken off from Helsinki). However they didn't change the luggage (despite there being 1.5 hours in between my changing to the flight and the flight leaving). Consequently I had to file a lost baggage claim in Helsinki and received it the next day. If you are unlucky enough to have to fly through Copenhagen be aware they will try to down play any problems so that you don't try to get them to change flights and they do not care if you are inconvenienced (even if you are stranded in another airport).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Copenhagen Airport customer review

(Denmark)

I use Copenhagen airport roughly once a month. Passengers are in my opinion well served in this modern up-to-date airport. The airport has over the years developed improved passenger 'self-service' which speeds up the process of getting to your gate. The latest development is scanning machines just before security. These automated gates allow entry on reading your boarding card much the same as the London Underground ticket gates. The next improvement due in 2013 (which I'm looking forward to) is 'self-service baggage drop' where passengers can simply drop off their bags without standing in those endless snaking lines. To start with eight self-service bag drops will be opened in Terminal 3 and four in Terminal 2 and the service will initially only be available to passengers flying SAS and Norwegian.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Copenhagen Airport customer review

(United Kingdom)

Surprised no one else mentions lack of seating. Very few seats between security and other side of gate. Space all taken up with shops and paying restaurants. Gate only opened 30 minutes before take off and could finally find a proper seating area. Otherwise airport worked efficiently day we were there.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Copenhagen Airport customer review

(Croatia)

Went through this airport a week ago because of a connecting flight. I just had hand luggage but I noticed that passengers with baggage could pick up their baggage from the conveyor belt some 12 minutes after arrival. Instructions about baggage and the right conveyor belt were clear and accurate. It was easy to navigate through the airport. Staff were very friendly. SAS airline staff at the airport was polite and helpful as they helped me check in (I lost my reservation number on the previous flight so I couldn't use the machine to check in). Security check went ok and fast. Everyone was pleasant. I didn't like the fact that airport gives you only 15 min of free wifi. There is no recharge point and you can find a power plug only in some restaurants and cafes which are far too expensive and do not accept diners card and can't return cash in euros. The exchange office was very far away. No automatic ones. Still found some friendly employees in one café that let me use a power plug for free. Boarding was ok. The waiting area is a bit dull though. Had no problems finding my way to the gate because signs are very clear.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes