Copenhagen Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 209 reviews
4/10
4 star Skytrax Rating
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2/10

Copenhagen Airport customer review

(United States)

I was surprised at the inefficiency at this airport. The counter agent "forgot" to tag my bag and because of confusion with the conveyor belt not operating properly I didn't notice. It took 3 days to receive my bag in the US. The airport is attractive but the walk from the bus arrival area to the International terminal is horrible - especially in the rain. There are no moving walkways to the gates - a very long distance for physically challenged and people with small children. The security check is the worst I've ever encountered - carryon bags were dumped out contents removed and refused (a can of fish) and I was patted down without benefit of a choice of a female agent (I am female). A second security check at the gate area resulted in the plane leaving late because the checking agency (US) could not connect and verify many passenger IDs. I will avoid this airport at all costs even if I have to pay more to fly through another location
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Copenhagen Airport customer review

(Italy)

Very good airport. We arrived with delay from Milan and had to take another flight in only 30 minutes: everything ok also with the baggage. Boarding without any problem.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Copenhagen Airport customer review

(Sweden)

I use the airport approx 2 times weekly for a mixture of domestic european and intercontinental flights. I find it efficient pleasant clean and very easy to navigate. It's also a plus that transport to and from Copenhagen city is fast comfortable and reliable.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Copenhagen Airport customer review

(Switzerland)

Used this airport the first time to start a cruise from Copenhagen. Very good place with a big shopping arcade. We were disappointed when we left Copenhagen we could not see a fast line for business tickets.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Copenhagen Airport customer review

(India)

Flew into Copenhagen Kastrup from Vienna by Tyrolean. The signs were clear a long walk past all the duty free shops to get to the baggage claim. The counter for buying tickets for onward journey to Malmo could be a bit confusing for first timer. Flying out from Kastrup is another story - not very friendly.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Copenhagen Airport customer review

(France)

Arriving at pier A resulted in quite a lengthy walk to the exit area. Had carry-on luggage only but noticed very long waiting times for baggage reclaim. Railway station located just after exit. Ticket kiosks easy to use but check that you use the correct machine - DSB kiosks sell tickets for all Danish destinations grey SJ machines are mostly for long-distance cities in Sweden red or violet Skanetrafiken machines sell tickets for Southern Sweden. Transfer to the Swedish city of Malmo is convenient - modern regional trains shuttle over the Oresund bridge every 20 mins. Travel time is around 25 mins and costs 105SEK one-way. Departing CPH is a mixed experience. Self-service machines did not work properly so had to lose half an hour as only two check-in desks were open. Flying back on Saturday evening meant no waiting at security. However staff there very unfriendly not to say downright rude - no words spoken only some vague gestures. Airside the terminal resembles a large shopping mall. Catering facilities overpriced but of good quality - spent around 150DKK for an orange juice and three fresh open-faced sandwiches. Toilets moderately clean and always located in some hidden corners.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Copenhagen Airport customer review

(Denmark)

Getting increasingly disappointed with arriving at CPH airport. With my 12 arrivals in the past 6 weeks there were only 2 occasions where I waiting for my luggage for less than 30 minutes the screen information giving incorrect information. on 2 occasions information on the luggage arrivals belt even 'disappeared' from the screens. Whenever I enquired with the not always very airport staff unexpected snowfall was the univocal explanation. It's winter and this is Scandinavia! I can only attribute these 'unexpected snowfall' explanations to excuses for providing inferior and lazy service standards.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Copenhagen Airport customer review

(Denmark)

I have used Copenhagen Airport hundreds of times and this airport has never disappointed. The design of Terminal 3 bright light spacious modern and yet cosy. The walk to/from gates can be a little long though. Staff is friendly and attentive and the transfer possibilities and facilities are excellent.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Copenhagen Airport customer review

(United Kingdom)

Used Copenhagen for flight from Moscow to London via this airport. A very quiet airport. Food is quite a rip off though and not a lot of facilities.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Copenhagen Airport customer review

(Australia)

All flights T3. Arrived from Narita and straight into a full security check which seemed bizarre. Transferring on SAS to Manchester. No seating outside departure lounge so bodies sitting/lying in the corridors. Flight display outside gate not working so fingers crossed no change to gate prior to flight. Quite a bit of renovations going on nice wooden floors going in hopefully some seating too. 3 weeks later arrived from Heathrow landed at 1700 caught the 1736 train to Malmo after clearing immigration and baggage control.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no