Copenhagen Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 227 reviews
4/10
4 star Skytrax Rating
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3/10

"so many wrong things with this airport"

(Italy)

Not Verified | You would expect an airport that mirrors the beauty of the city. Sadly, that's not the case. Shops are great and that's pretty much all the positives. It took 2 hours to get my luggage, something that I have experienced before. About 35-40 mins for the security checks and that I think is because the staff is not efficient. The lounges are hidden. Unless someone helps, they are rather tricky to find. Gate F is near Malmö. It takes about 15-20 mins to get there and I am a fairly fit 38 year old - what about the elderly ones? The "voyage" to the gate must be long and painful for them. The seating area is non existent. Guys, there so many wrong things with this airport.
Experience At AirportArrival and Departure
Date VisitJune 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Lack of staff and very unprofessional"

(Finland)

Not Verified | Disgusting place! Lack of staff and very unprofessional. The help desk at the arrival area laughed at people's issues, they had thousands of lost luggage blocking the path towards the exits.
Experience At AirportArrival Only
Date VisitJune 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"There are many shops"

(Denmark)

Not Verified | The security went well with friendly staff in 15 min. As expected from the app. Slower than sometimes but not bad. There are many shops and cake and hot chocolate is always good. There is some way to walk and often few sites near gate especially in the new part.
Experience At AirportDeparture Only
Date VisitMay 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
5/10

"Security was a disaster"

(Sweden)

Not Verified |Security control was a disaster as it was during my previous visit in February. Complete chaos and waiting time in excess of one hour. Avoid until improvement has been made.
Experience At AirportDeparture Only
Date VisitMay 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
3/10

"Security takes forever"

(Ukraine)

Trip Verified | The pre-departure waiting area is without chairs. People have to sit on the floor while waiting for boarding. Seating area is closed and people are not allowed to be there. Security takes forever, liquids are limited to whatever fits in a tiny plastic bag - e.g just toothpaste and shampoo and all else must be thrown away.
Experience At AirportArrival and Departure
Date VisitApril 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Terrible security control"

(Norway)

Trip Verified | Terrible security control, zero efficiency. No where to pack out your liquids before the screening just outside but from there it took 30 minutes before you can put your stuff on the conveyor belt. Slow and rude personnel with zero sense of urgency. Also had 1 roll on that didn’t fit in the One small plastic bag. So they took that one. I have never experienced before that I can’t have 2 small bags either.
Experience At AirportDeparture Only
Date VisitFebruary 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"a decent airport experience"

(Denmark)

Trip Verified | Efficient public transport options with either metro, bus, train or taxi. Walking to the check-in in Terminal 2 from the metro/train station entrance can be a bit lengthy. The last times I've traveled through Copenhagen Airport it has been a maximum of 10 minutes from check-in to through security, which is very nice! There can be a bit of walking involved to your gate if it's far away. Water and drinks can be very expensive if you don't buy it in tax-free. Overall a decent airport experience.
Experience At AirportDeparture Only
Date VisitFebruary 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"security line was 70 minutes long"

(Denmark)

Trip Verified | Outgoing flight on 23rd December. The security line was 70 minutes long due to the airport running 1/5 of the available security screening stations. After one hour and exorbitant lines they opened one more screening station. Outgoing flight was then delayed 1 hour on the tarmac due to the runway being cleaned up from slush. Weather conditions were average for Copenhagen that day, yet it easily managed to overwhelm the airports capacity. Incoming flight was on 27th of December. After landing aircraft was delayed on the tarmac for 40 minutes because there was no space available - apparently other vehicles were parked in the designated zone.
Experience At AirportArrival and Departure
Date VisitDecember 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
9/10

"The staff are very friendly"

(Germany)

Trip Verified | I had an overnight stay at CPH and I really fell in love with it. Kastrup has a good layout with large security checkpoints, many shops and restaurants and (at least the modern ones) beautiful gate areas. The staff are very friendly and you have good views on the runway. Perfect location close to the city centre and you have good connections by Railway, Metro and Motorway. Only the bag claim area and the old Int’l Gates are a bit dirty and outdated.
Experience At AirportTransit
Date VisitJuly 2020
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
4/10

"it's unpleasant and there's nothing to do"

(Sweden)

Trip Verified | Stay away from this airport. 1) The staff are rude & they treat passengers like cattle , they show zero respect and they often shout and are very hostile 2) Passport control people are lazy and they ask a ton of unnecessary questions 3) I flew to Dubai and I found the check in ladies very pleasant and had great manners, the only thing which I found good in the airport. 4) Duty free is closed and the selection of restaurants is very limited! You only have joe and the juice (Scandinavian smoothie cafe) and an extra small coffee shop. 5) Depressing airport with a very bad wifi connection and the toilets are disgusting! I hope they step up their hygiene game! To sum it up it's a better idea to fly from Stockholm or Berlin but avoid Copenhagen because it's unpleasant and there's nothing to do.
Experience At AirportDeparture Only
Date VisitDecember 2020
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no