Columbus Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 12 reviews
5/10
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7/10

"Always enjoy how easy it is to get in and out"

(United States)

Not Verified | CMH is a nice mid-sized airport. Always enjoy how easy it is to get in and out, as I park in the garage that allows direct access via an underground walkway. It's seldom crowded, though I've had the occasional long wait to get through security. I will echo another reviewer's comments about the rudeness of some TSA agents. The young lady helping us load our trays with our personal items, shoes, etc. on our most recent trip was actually quite pleasant. However, some male agents on the other side of the x-ray machines were harsh and disrespectful to travelers (including myself). One in particular seemed super disgruntled, and lacked basic communication skills to boot. Unfortunate, given the customer-facing nature of his job. On a previous trip, I can also attest to the fact that my wife underwent a pretty intense pat down because she was carrying baby formula through security with our child...maybe this is typical protocol nowadays but I think she was surprised by an agent searching inside the underwire of her bra (something we hadn't seen/experienced when traveling with our first child). Food options, as others have stated, are pretty weak. There is Starbucks available, if you have the time to wait in line a while during peak hours. Overall, I think it's great for flying in/out of my hometown, but probably not much to get excited about for someone passing through.
Experience At AirportArrival and Departure
Date VisitDecember 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"checkpoint guards were yelling at customers"

(United States)

Trip Verified | Terrible experience. The security checkpoint guards were yelling at customers and speaking to them in the most disrespectful possible ways, for no apparent reason at all. Customers were very shocked and upset. I'm from NYC and have never seen professionals speak to customers in any context in such a hostile and unhelpful way. Completely unacceptable.
Experience At AirportDeparture Only
Date VisitMay 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
3/10

"all the restaurants close by 7.00"

(United States)

Not Verified | Decent airport as far as security lines and accessibility, but otherwise just annoying. Pretty much all the restaurants close by 7.00. We were lucky to find a vending machine with a sandwich in it. Baggage claim is also always slow.
Experience At AirportDeparture Only
Date VisitApril 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
3/10

"Not a single store was open"

(United States)

Not Verified | I arrived to pick someone up at CMH before 7pm on Tuesday 8/31/21. Not a single store was open. The "Food Court", which consists of one cheese steak franchise, was closed. United had flights coming in and the counter was closed. It looked like it was 2am. I even tried to get a coffee from the one vending machine and there were no cups. The baggage took over an hour because they were short staffed. The airport screamed small town.
Experience At AirportArrival Only
Date VisitAugust 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"not one restaurant on B concourse open?"

(United States)

Trip Verified | Come on CMH, 6.25 pm on a Tuesday evening and not one restaurant on B concourse open? The pandemic is easing and everyone seems to be flying again. We would like to eat!
Experience At AirportDeparture Only
Date VisitJune 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"Columbus has a good airport"

(United States)

Not Verified | This is a good airport! The cleaning can be improved, but I do like the layout, it's not a very very long walk but it is long if you ask me. I go here for my vacation flights, instead of having to drive 6 hours to the nearest true international airport. Overall, Columbus has a good airport! Would definitely fly here again.
Experience At AirportArrival and Departure
Date VisitDecember 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"great midsized airport for easy travel"

(United States)

Verified Review | John Glenn International is a great midsized airport for easy travel. The terminal was recently (2016) renovated and is very clean, bright, and modern. There are many dining options now that weren't present just a few years ago. One of the best things about it is the free WiFi and charging plugs for every seat in the waiting areas. Overall, this is one of the best airports I've traveled through.
Experience At AirportArrival and Departure
Date VisitJuly 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
na

Columbus Airport customer review

(United States)

Dirty airport with very few direct choices. Always have to connect and always late. Not sure why nay major company would relocate to Columbus knowing that they have a sub par airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Columbus Airport customer review

(Austria)

Easy and pleasant smaller airport. It has all facilities required for a pleasant wait is spacious and never crowded. No wait times at security and very friendly people.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Columbus Airport customer review

(United States)

Overall pleasant to fly in and out of. The facility has gone through a major renovation some time ago and it is still well maintained. Most parts including the restrooms are very clean. The main terminal is not so big but not too small to be overcrowded either. The parking garage is attached to the main terminal so travelers can avoid being exposed to the wind/rain/sunlight to reach their cars. A McDonald's is located within the airport complex. The landside and the 3 concourses are also fairly well laid out and dotted with decent number of eateries. In most cases the check-in and security check procedures altogether took only about 10 minutes for me and as the terminal is not too big even walking to the farthest gate takes only about 5 minutes. Of course TSA agents sometimes can be less than courteous. Baggage handling was fairly quick I did not really have to wait for more than 5 minutes until my bags were placed on the carousel for pickup. This airport offers free wi-fi and plenty of power outlets in between seats including USB power ports. My only concern about this facility is the lack of public transportation options. This airport is connected to the city by only two bus lines (52 and 92). Of course as this airport is only about 15 minutes' drive from downtown even a taxi ride costs only about $25 which implies a low demand of public transportation options in this region. Nevertheless I sometimes just feel insecure about the lack of public transits from any airport and this airport is no exception to that.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1 to 10 of 12 Reviews