Colombo Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 86 reviews
4/10
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4/10

Colombo Airport customer review

(United Kingdom)

It has got its act together pretty well I think. Everything clean in the terminal. Business lounge okay staff great. Don't change much money here as not a good rate. Check in a bit chaotic but not bad. Good onward travel to Colombo Kandy (by taxi not tuk-tuk!)
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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3/10

Colombo Airport customer review

(United Kingdom)

A pleasant surprise the airport now has air bridges connected to a modern pier. This in turn leads to the first floor of an expanded main terminal in which arriving / departing passengers mix freely. There were several immigration desks open even though it was 3.30am and I was processed quickly and efficiently. Baggage reclaim took a long time - bags were added to the carousel painfully slowly and it took about 45 minutes to recover my two suitcases. Once through customs there were several currency exchanges - don't bother comparing rates they're all the same! Departure on the 14th – nothing much has changed since I was last here. The drop off zone is small and chaotic with passengers having to (try to) queue up outside to get through the limited number of security / baggage screening lanes immediately inside. Once through security and into the terminal things are a lot more efficient although CMB remains one of those peculiar airports where the check in area is partitioned off from the rest of the departures hall and passengers are not allowed to proceed until the check in desks for their flights open. Fortunately there was sufficient seating while I waited. Once checked in and through emigration the airside section was spacious and comfortable if somewhat eccentrically laid out. For the most part the airport is by the standards of developing countries clean efficient and pleasant - I've been through worse airports in wealthier countries.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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3/10

Colombo Airport customer review

(United States)

Fairly smooth arrival and departure both in the middle of the night. Found a functioning ATM which worked and the arrivals info desk arranged a prepaid taxi for us. We took a local bus late at night for our departure; it left everyone off several hundred meters away as is standard. Grimy wait for departures to open. Can anyone tell me why they sell appliances in duty free?
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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4/10

Colombo Airport customer review

(Spain)

My wife and I visited Sri Lanka 12 in January 2010 and found the airport generally very good on all counts apart from a large cafeteria type restaurant in the departure lounge which served some of the worst coffee I have had for a long time.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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1/10

Colombo Airport customer review

(Germany)

Used this airport for departure on 30 Jan with a flight at midnight. What a zoo! Far too few entrance doors for the large number of pax to even get inside the terminal. Immigration a discrace for a country trying to attract tourists - with three or four wide-bodied flights departing around the same time only six immigration desk were open. Next organizational gaffe: CX and EK departures scheduled within 10 minutes of each other from neighbouring gates 8 and 9 with a shared security checkpoint. Our flight delayed by more than one hour due to this horrendous circus.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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5/10

Colombo Airport customer review

(Australia)

Small modern clean airport. Has a fair amount of shops for its size slightly overpriced however not the ideal airport for a transit more than 1-3 hours. Take use of their stopover package which allows you to go out to spend time at the beach or to explore Colombo city though I think its available only for SriLankan Airlines passengers. Overall nice airport has the potential for so much more.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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4/10

Colombo Airport customer review

I use Colombo often as transit airport Frankfurt-Singapore and cannot say anything bad. Airport is overall clean easy to find the ways and gates restaurant area is ok the transit desk is working well.
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3/10

Colombo Airport customer review

I must have been lucky because both arrival and departure on a recent trip to Colombo was very smooth. New procedures have been introduced to monitor swine flu with immigration officials sporting white masks - as soon as you pass through to arrivals all the locals are sneezing without any care! The security checks are still very much in evidence and with a constant military cordon around the airport. I was though able to be picked up and dropped off directly outside the terminal building. The airport has recently been modernised and has the benefit of the usual shops and restaurants - what I didn't like was the fact that the toilet attendants hover and expect tips and that once through the final security checks there is no access to the toilets from the gate area. Annoyingly because of the archaic Sri Lankan currency regulations everything is priced in $US
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4/10

Colombo Airport customer review

I flew to CMB from Doha and was pleasantly surprised by the quality of the airport. I was through immigration and out of the airport in less than 30 minutes. The touts are numerous and best avoided. Outbound check-in area was nice and spacious. The duty free shops and restaurants are plentiful and toilet facilities clean. Overall CMB is a small yet modern airport.
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4/10

Colombo Airport customer review

Colombo Airport now has plenty of shops at the departure and arrival lounge. BIA needs more expansion and an expressway is underway.
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