Colombo Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 93 reviews
4/10
No Skytrax Rating
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2/10

Colombo Airport customer review

(Germany)

This is probably the worst airport we have ever been to. The interior was old and dingy. The people there were very unfriendly and didn't help us at all. We had a layover for more than 6 hours. We tried to find a restaurant and nobody could help us. Once we found the restaurant the food was terrible. Only good thing was that the prices for food and drinks were cheap. We didn't find a place where we could actually rest. Air conditioning was rare. Mosquitoes everywhere! We actually had to wear sweatshirts although it was unbearable hot! Thanks. Not again!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Colombo Airport customer review

(United Kingdom)

Easy to navigate paying for a porter is the best advice as they will get you through quickly to the check in desk. 2 lots of security scans luckily it was very quiet when we arrived at 1130. Airport has a few shops but prices cheaper in the UK. Serendib lounge closed for renovations so had to use the Araliya Vip Lounge (travelling British Airways Club World) clean but very basic tears in the leather seats and not what you would expect! OK for a cold drink and a cake! Clean toilets.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Colombo Airport customer review

(Bahrain)

Was in Colombo Airport for a flight to Delhi. The terminal is quite small and based on my observations receives much less traffic than regional rivals like Delhi and Mumbai. Checking in and immigration was pleasant with queues being very short. Ground staff did take some time to check us in but were friendly and immigration was fast and efficient. However the main problem with this airport are the facilities and cleanliness. There are no major international food stalls such as Mcdonalds KFC etc. There is only one small food stall area which offers a limited menu. There are very few shops which all sell the same souvenirs. There is also limited seating and the toilets were not that clean. Not a bad airport but should try and improve a lot if they want to compete with other south Asian airports like Karachi Mumbai and Delhi.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Colombo Airport customer review

(United Kingdom)

While I've got no qualms about their in-flight service or the entertainment system (since I mostly spend the time sleeping) I'd rather take a kayak back to Europe than have to deal with their ground staff once again. Unfortunately my company made that decision for me and bought the tickets with SriLankan a few times so far so I've had the displeasure of having to deal with their check in staff a few times in the past. I'm no stranger to their total lack of co-operation regarding anything at all but their most recent fad is just beyond belief - they flat out refuse to check your baggage to your final destination. Apparently they want you to buy your connecting tickets for subsequent flights directly from them in order to be able to use this 'service' that all airlines with an ounce of common sense provide everyone. In other words pay double what you'd pay normally to SriLankan Airlines have your baggage checked! Long story short they wouldn't check my baggage to the final destination and were being very rude about it ("no exceptions for foreigners!" the staff simply turning around and pretending not to hear my question about why this ridiculous policy is in effect generally exuding an extremely rude attitude they kept me at the check in for so long because of this I nearly missed the flight etc.). I've been to dozens of countries over the past 10 years and never once had to endure what these people put people through at Colombo International Airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
6/10

Colombo Airport customer review

(United Kingdom)

A reasonably good airport there are some works going on in the departures area but they aren't causing significant problems. They need to sign board better trying to find the toilets was not easy!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Colombo Airport customer review

(Australia)

Airport was really good a variety of shops and duty free range was good and quite cheap. Security strict which is good.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Colombo Airport customer review

(United Kingdom)

Much better than I had expected. Overall cleanliness was reasonable signage good and the aircon worked. Food and drink was decent once airside with adequate comfy seating. The check-in experience though was a total nightmare.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Colombo Airport customer review

(United Arab Emirates)

A truly unpleasant airport in every sense. Wash rooms are dirty and smell appalling. Staff are remarkably rude. Very little cleaning is done and although the airport is only a few years old there is filth everywhere - seats with stains dirt in every corner. Getting a taxi from the airport means getting treated rudely by airport personnel. No facilities not a proper shop no adequate refreshments available no comfort. I will try to avoid visiting Colombo again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Colombo Airport customer review

(United States)

Having travelled through Colombo 4 times in the last couple of months I can say it is one of the better airports in the sub-continent which is faint praise indeed. The air-conditioning is anaemic the restrooms are only marginally acceptable the duty-free area in the arrivals hall is more like a bazaar with various traders vying for your attention. The drop-off area is over-crowded with people and with vehicles belching diesel fumes. Check- in is a nightmare with long lines and clueless ground staff. On the plus side the terminal is clean and well lit and less crowded past immigration and easy to navigate. Sadly the alterations and additions are very mediocre and the elegance of the original terminal with its colourful fabric ceiling have been long lost.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Colombo Airport customer review

(Sri Lanka)

The problem with this airport is that it is well away from Colombo the only road can be very busy and therefore you need to arrive well ahead of time. Getting into the building takes a long time because of the security. The problem here is that non-travellers try to get into the terminal which is not allowed (except with a permit) and so the security guy at the entrance checks your passport and asks for your ticket. With e- tickets there is no need to carry any documentation and so this causes a little bit of unpleasantness. Once past security all baggage is x-rayed which is fair enough but there is only one machine. There is a lot of queue jumping. Once past that hurdle the next one is trying to get to check-in. If you arrived early you will have to hang around until the check-in opens. Once past check-in things do get better. Immigration staff are generally courteous and immigration is painless. Once airside there is one reasonable but overpriced restaurant. Service is slow. If flights get delayed do expect chaos with the lovely but clueless hostesses. It is very easy to get into the wrong area as gate staff are pre-occupied. This is the only International airport in Sri Lanka at the time of writing and therefore I have no choice but to recommend it but with reservations.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes