Colombo Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 78 reviews
4/10
No Skytrax Rating
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8/10

Colombo Airport customer review

(Australia)

Airport was really good a variety of shops and duty free range was good and quite cheap. Security strict which is good.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Colombo Airport customer review

(United Kingdom)

Much better than I had expected. Overall cleanliness was reasonable signage good and the aircon worked. Food and drink was decent once airside with adequate comfy seating. The check-in experience though was a total nightmare.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Colombo Airport customer review

(United Arab Emirates)

A truly unpleasant airport in every sense. Wash rooms are dirty and smell appalling. Staff are remarkably rude. Very little cleaning is done and although the airport is only a few years old there is filth everywhere - seats with stains dirt in every corner. Getting a taxi from the airport means getting treated rudely by airport personnel. No facilities not a proper shop no adequate refreshments available no comfort. I will try to avoid visiting Colombo again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Colombo Airport customer review

(United States)

Having travelled through Colombo 4 times in the last couple of months I can say it is one of the better airports in the sub-continent which is faint praise indeed. The air-conditioning is anaemic the restrooms are only marginally acceptable the duty-free area in the arrivals hall is more like a bazaar with various traders vying for your attention. The drop-off area is over-crowded with people and with vehicles belching diesel fumes. Check- in is a nightmare with long lines and clueless ground staff. On the plus side the terminal is clean and well lit and less crowded past immigration and easy to navigate. Sadly the alterations and additions are very mediocre and the elegance of the original terminal with its colourful fabric ceiling have been long lost.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Colombo Airport customer review

(Sri Lanka)

The problem with this airport is that it is well away from Colombo the only road can be very busy and therefore you need to arrive well ahead of time. Getting into the building takes a long time because of the security. The problem here is that non-travellers try to get into the terminal which is not allowed (except with a permit) and so the security guy at the entrance checks your passport and asks for your ticket. With e- tickets there is no need to carry any documentation and so this causes a little bit of unpleasantness. Once past security all baggage is x-rayed which is fair enough but there is only one machine. There is a lot of queue jumping. Once past that hurdle the next one is trying to get to check-in. If you arrived early you will have to hang around until the check-in opens. Once past check-in things do get better. Immigration staff are generally courteous and immigration is painless. Once airside there is one reasonable but overpriced restaurant. Service is slow. If flights get delayed do expect chaos with the lovely but clueless hostesses. It is very easy to get into the wrong area as gate staff are pre-occupied. This is the only International airport in Sri Lanka at the time of writing and therefore I have no choice but to recommend it but with reservations.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Colombo Airport customer review

(United Kingdom)

The last time I came through Columbo Airport I gave it a pretty good review sadly things seem to have deteriorated - either that or the airport is struggling to keep up with increased passenger traffic. Flying into the airport isn't too bad although the pick-up point for arrivals is now as big a shambles as the drop off zone for departing passengers. Departures is a different story. Apart from the scrum at the aforementioned drop off point the check in desks are partitioned off from the rest of the departure hall and you're not allowed to proceed to check in until instructed to do so. Fair enough but the amount of seating in the departure hall is completely inadequate for the number of passengers waiting for their check in desk to open. Also there is only one channel through the partition and when check in for a particular flight opens this is immediately mobbed by the waiting passengers with no attempt by the authorities at managing the process or – heaven forbid – organizing a queue. Once airside things do improve but since passengers have already gone through full security screening at a) entry to the departure hall and b) entry to the check in area why is there a need for a third security check at the gate itself? Still not a bad airport but the management ought to think about making the departures process less painful for passengers.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Colombo Airport customer review

(United Kingdom)

The management of this airport obviously believes that "queuing is good for you". Try to depart from here in the early hours and you are met with an obstructed main entrance to the departure area where you first have to pass your luggage through x-ray machines. Then you get to the departure hall which is separated from the check-in area by - you guessed it - more x-ray machines. Perversely only one x-ray machine was working when I flew out so the queue was horrendous and completely disorganized. Surely this could be easy to handle particularly now that visitors to Sri Lanka who previously obtained an entry stamp in their passports now have to pay for a visa on arrival. Where is that money going? Another annoying feature of this airport are immigration officials who are clearly chatting away to friends or family on their mobiles while on duty behind the immigration desks.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Colombo Airport customer review

(United Kingdom)

Colombo to Heathrow check-in was appalling. We had checked in online and only needed to drop our baggage. Arrived in plenty of time however we were in the online check-in queue for 1 3/4 hours! Poor management queue jumping passengers not having checked in online group members appearing from all over the place. When through sheer frustration I complained there was a total look of surprise from an attendant overseeing everything - but doing nothing. It would have been quicker not to have checked in online. Needless to say I only had 15 mins to shop. Also whilst there may be many 'checks' several passengers were able to get water onboard without it being removed.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
no
7/10

Colombo Airport customer review

(Sri Lanka)

Excellent airport however the government officials such as immigration and customs are very rude. Long queue at the initial baggage screening. No ATM inside terminal.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Colombo Airport customer review

(Canada)

Found the new addition to the airport very clean and spacious. The airport is not very large and easy to navigate. The staff are friendly and willing to help. Great shopping in the Duty Free.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no