Colombo Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 86 reviews
4/10
No Skytrax Rating
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1/10

"washrooms are in bad condition"

(Australia)

Colombo Airport is pretty confusing. The credibility of the staff is a question, they respond very confidently but weren't helpful most of the times. Most staff are unfriendly and with an attitude. The washrooms are in bad condition, mostly water everywhere and not clean, I couldn't wait to get out of this place. Worst place to shop, very expensive and not many options, couldn't find good food.
Experience At AirportDeparture Only
Date VisitNovember 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
8/10

"good for transit"

(India)

Verified Review | Transited twice through Colombo airport enroute to Male and back. Not very large but relatively modern with good signage. Good for transit as well. YOu dont have to walk long to get to your boarding gates; they are quite close enough. In fact on our return flight we got off at Gate 12 and out next flight was listed at Gate 10. Good wifi and some charging points are provided though all were not working. Ample seating. The gate security gets a bit crowded due to less space; they make you take off belts and shoes as well, much like the US airports. Good staff and ample restrooms; though beware, the restroom attendants will ask for tips.
Experience At AirportTransit
Date VisitOctober 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"a very pleasant experience"

(United Kingdom)

Verified Review | Colombo is a small airport. Lots of security so get here nice and early. Was lucky that I flew on a very early flight (0230) because I was told by airport staff that's it gets very busy after 0500. A hand full of duty free shops. However there are a few places to eat and drink. All and all a very pleasant experience.
Experience At AirportDeparture Only
Date VisitOctober 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
5/10

"airport ok but expensive"

(Canada)

Colombo airport is ok, but crazy expensive. Arrivals were quick and efficient although we could not withdraw money from any of the ATMs (we later had no issues withdrawing money in town). Departures was also efficient and worry free, but shopping inside is ridiculously expensive. Prices are in US dollars, a Burger King meal can cost $15, a small bottle of water is $2. You can bring in food and water from outside, so do so. Also, exchanging money will cost you 500LKR. Seating is limited and the WiFi keeps dropping, you have to sign in every 3 minutes. On the upside, the airport is clean and staff is helpful.
Experience At AirportArrival and Departure
Date VisitMay 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"layout confusing"

(Germany)

Worst airport I've been to. Positive Aspects: Staff are (mostly) friendly and helpful, as is most of Sri Lanka. Negative Aspects: Layout confusing despite its small size, facilities such as restrooms are often broken, dirty or simply not working. Shops are incredibly expensive (almost double the usual prices). Air conditioning is weak (or not present at all), prepare to sweat the whole time you are here. Wifi is available but incredibly slow and disconnects every few minutes - every time you are asked to enter your passport ID on the login page, but 123 or any other letters will work as well. Arrival is chaotic as you have to fill out a given immigration document (even if you already have a Visa, which is not checked at all), but there are no pens provided. Passengers have to share a few pens some have brought in their hand luggage. To visit this beautiful country you have to go through this mess, however for a stopover it is not recommended at all.
Experience At AirportArrival and Departure
Date VisitApril 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"limited food outlets"

(India)

I am a fan of SriLankan Airlines but not the airport. Have spent 4 hours late in the night in this Airport. Its a small airport with limited food outlets and seating. Prices at food outlets are very costly. 1L water bottle will cost you $2 (288 srilankan rupee) but the actual price on the bottle is 25 srilankan rupees. Too many security checks and limited seating in the airport. Restrooms are overflowing and there's no one to take care of them and wifi in airport disconnects every 10 mins.
Experience At AirportTransit
Date VisitFebruary 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"it has improved dramatically"

(United Kingdom)

I have travelled through this airport many times over the last 15 or so years, and have to say that it has improved dramatically. Yes there is stil chaos all over the place but in general staff are polite and helpful and there is ample seating once you have checked in and gone upstairs after immigration. The shops have improved and there are a couple of restaurants which while not 5 star and not too bad, and just a wee bit pricey. However all in all it is far form the worst airport I have been through.
Experience At AirportDeparture Only
Date VisitNovember 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"efficient and staff were helpful"

(Australia)

Although its a small airport compared to other Asian hubs, its efficient and staff were helpful. Airline check-in staff, security staff and others were polite and helpful. Not the best airport for shopping though, food availability was limited. Transport to airport from capital city was quick due to new expressway. Will travel to/from this airport in future.
Experience At AirportArrival and Departure
Date VisitJanuary 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

Colombo Airport customer review

(Hong Kong)

I have been using this airport for the past few years and am quite happy with it. To me, it is still fairly hassle free and efficient. SriLankan airlines business class customers like myself get to use a special VIP silk route to enter the airport and check in. So the departure process is very smooth from the start. Immigration can be a little long at times, but still move fast enough. There were some good duty free shops, lots of tea and souvenir shops, a few restaurants (including a Burger King), a branch of Odel departure store etc Since it isn't a very big airport, moving around is easy. About the arrival, it is the same thing and very smooth too. The immigration queue is not long, luggage delivery is quick, banks available for currency exchange, and a few mobile shops to purchase local sim cards. Taxis are easy to find too.
Experience At AirportArrival and Departure
Date VisitJuly 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
5/10

Colombo Airport customer review

(United Kingdom)

The time was 3.30 am but the departures queues were fairly long. I benefited from having reserved my seat online. My main complaint is that the prices in all shops and restaurants are in $US. The prices even for a coffee are 3x the price outside.
Experience At AirportArrival and Departure
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
yes