Colombo Airport

Not Verified | On departing the country you have to go through 5 different lines/types of security checks - 2 before you even get to check-in. Never seen anything like it. Poor seating in gate areas too.

✅ Trip Verified | The airport seems to be living in 19th century. The staff at transit is extremely poor quality with total lack of knowledge and also any empathy for customers. They have security check where you are asked to remove shoes and many things at the airport. Whereas the airline staff is not asked to remove shoes - what is the logic? The facilities are quite poor at the airport with just one restaurant which has poor quality food at exorbitant prices. The staff is not trained at all. Last minute - after checking they change the gates. Then no announcement is made and flights are delayed by their lack of efficiencies. I dont think they have ever seen any other airport in the world on how they operate.

Not Verified | Horrible queue system. Every staff member was not understanding and they were extremely rude. Worst experience ever. Beautiful country but truly an unpleasant experience in the airport.

Not Verified | First time experience. Pluses, friendly Sri Lankan crew and airport staff, neat airport. Minuses, not enough food stalls or restaurants at transit terminal, toilets are cramped with no soaps. Transit areas have no toilet facilities, not even a coffee shop. SriLankan aviation Ministry should put more interest into airport facilities so Tourists and transiting passengers are happy to visit.

✅ Trip Verified | Worst airport I have ever experienced, absolutely chaotic at the check in/ baggage drop desks, same counters no matter if your checking-in or only need to drop your luggage. Extremely rude staff and the 'Last call' announcement even before they open the boarding. Dirty, no restaurants and the shops do not accept Rupees.

Not Verified | Comparing to my last visit three years ago, I would give 10 out of 10 because I can see a big difference now. They have improved a lot. The airport have removed the security check on the Main entrance of departure Terminal, so its a hassle free traveling. Also, the airport looks neat, clean, and beautifully designed with quick service at check in and immigration desks.

Not Verified | I travel a great deal and this airport ranks up there with the worst there is. Initial checkin is standard but from then on it goes steadily down ill. From nasty washrooms, extremely limited eating options, ridiculously over-priced shopping selections, and a reluctance to sell in their own currency. Even the duty free would not take rupies. There is simply nothing appealing about this airport. Why would any management think it would be ok to treat its captive travellers this way. It’s the first and last impression of this country! You need to do better!

Not Verified | Absolutely the worst airport I have commuted through. Definitely third world. The bathrooms are filthy, no seating anywhere and the airline lounges are just a waiting room. There is nothing comfortable about travelling and waiting in this airport.

✅ Trip Verified | Colombo airport has pros and cons to the nth degree. Good: You can access good shopping areas without checking in. Plenty of friendly ground staff. Reasonable design. Bad: Too few Arrivals and Departures electronic boards, the one is in the wrong place, unviewable from the seating areas. Uncomfortable seating areas. Poor food selection. Nowhere to easily recharge devices. Tannoy system hard to hear/understand. The worst aspect is the second security area which is a complete bottle-neck for the whole departure area, spoiling the whole otherwise reasonable experience of a smaller airport.

Not Verified | This is one of the most chaotic airport immigrations I have come across. Arrival was marred with confusion about the immigration lines. There were two separate lines not close to or next to each other. Passengers were asking each other for what they ought to be doing as there were no signboards or direction boards directing us and no one guiding us at all. Not a staff member. Departure was even worse. Close to a stampede as someone told the long queue of passengers waiting for immigration to make a second line. What followed was absolutely crazy! Again not one staff member or security personnel came forward to clear the situation. The immigration officers didn't seem bothered at all. What a shame to end an amazing vacation like this.