Colombo Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 93 reviews
4/10
No Skytrax Rating
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2/10

"I can’t recall a worse airport"

(Australia)

Trip Verified | Everything here is slow, disorganised and so old fashioned. It’s like they don’t care about bringing this airport up to date. Lines are long, staff are slow, inefficiency all round. In the toilet is a sign saying toilets are free. Didn’t stop a cleaner asking me for money. The room after yet another security check you wait to board is inadequate - poor ventilation, not enough seats, no water, no toilets, no communication re delay, nothing. For a country known for hospitality, this airport has none. I can’t recall a worse airport. Sad really.
Experience At AirportDeparture Only
Date VisitJanuary 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"badly organised and incompetent"

(France)

Trip Verified |  Airport is badly organised and incompetent. Delayed flight but no information what to do. Bag drop was 1 desk and took hours for small number of passengers. Refused to respect our bought and paid for extra leg room seats. Restaurants very limited. Wifi not functional. Toilets filthy. Not enough seating. Security xray scanning a joke.
Experience At AirportDeparture Only
Date VisitJanuary 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"What a hot mess"

(Australia)

Trip Verified | What a hot mess. Arriving at 2am there were hundreds waiting for immigration clearance. No real lines, no one to supervise the pushing and shoving. They opened another counter but instead of maybe choosing families and elderly the young pushed through. Took nearly two hours to get kerbside and we had all paperwork in order. They need someone at immigration to control lines and make it fair for all, instead of the free for all it is.
Experience At AirportArrival Only
Date VisitDecember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"nothing good about this airport"

(United States)

Not Verified | I will never go to Sri Lanka again after dealing with this airport. Forced on to a 12 hour flight with no water, with no warning we had to go through security again at the gate where they take the water you bought for the flight. We were then left in a gate waiting room with no access to water or toilets for several hours, during which time the flight was repeatedly delayed with no announcements being made to customers. Trying to get through the airport is chaos from the moment you arrive. The bizarre check in structure has several additional steps than the standard airport and an unclear order. Lack of signage or staff to help get everyone in the right queue. Lengthy queue’s spiral around the lobby with no structure and move painfully slow. The food and drink prices in the airport are obscene. Wifi doesn’t work. There is nothing good about this airport. Dismal end to a beautiful holiday.
Experience At AirportDeparture Only
Date VisitDecember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"on the whole its ok"

(United Kingdom)

Trip Verified | Frequented CMB many times in the last decade and on the whole its ok. It runs pretty smoothly and in fact has improved over the years, the immigration particularly seems quicker. I do however hate the exorbitant dollar priced food/drink and duty free etc. The contrast between what this cost just outside the door or the airport and the terminal prices must be one of the biggest contrasts in the world. That said its a pretty painless experience to pass through.
Experience At AirportDeparture Only
Date VisitFebruary 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
1/10

"No sense of customer service"

(Australia)

Trip Verified | First of all they asked me to take off belt, shoe, jacket. There was two lines, when I entered through metel detector no one even checked me on the other side. They were only checking the selected people. After the security screening comes a big shock. Right before where I show my boarding pass comes a person asking for my passport and boarding pass. He then began looking at the pages of my passport as if it was fake. He then demanded my college name, my postal address, how many times I have been to the destination country. As if I was illegally trying to enter Srilanka. While all I was doing was transiting in that airport. After all the hassle, right before the gate of plane a police again asked me to open all my luggage. I had never experienced this in some of the most advanced and far developed countries. No sense of customer service, sympathy.
Experience At AirportTransit
Date VisitOctober 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Airport staff were rude"

(Nepal)

Trip Verified | Airport staff were rude did not listen to customers. Weak WIFI, no information Center, lack of communication skills. No assistance for families who had kids. My transit was for 9hrs so I had booked hotel for one stay. On the arrival, they queue us in transport services for the hotel booking. After that they told us to go to immigration, when we reached there they told us to fill up on arrival card. After fill up the arrival card the line was long have to wait for 20 minutes. On that section they just checked passport number and told us to go in Visa on arrival section. After the queue of 30-45 minutes, they informed us they don't give visa on arrival for Nepal and apply for online visa. I had applied for online visa and came to know that it took 24 hrs for the Visa. And I had roaming around for 2 hrs and end up with no hotel booking. I was by myself and adult still stressed but there was some people travelling with kids and did not get any assistance from staff.
Experience At AirportTransit
Date VisitApril 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"WiFi is often weak"

(United States)

Trip Verified | The WiFi is often weak or there is no connectivity at all. I wish someone in charge would get it fixed. Many passengers agree with me on this matter. A good WiFi is imperative for those traveling through any airport!
Experience At AirportDeparture Only
Date VisitMarch 2020
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"Shame on the airport staff"

(Russian Federation)

Not Verified | Awful service! 3 security checks, lot of time wasted, they forced everyone to take off the shoes without providing the socks, but didn't pay attention to the liquids in the hand luggage! I had water but it could have been whatever, nobody checked. They made a status "last call" and then we still had to wait for galf an our at the gate( while could have spent this time in the lounge). Its a disgrace to the beautiful country of Sri Lanka. Shame on the airport staff.
Experience At AirportDeparture Only
Date VisitMarch 2020
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
3/10

"a disgrace to the country"

(Australia)

Not Verified | Very dirty toilets, water everywhere and open dirty bins, wet toilet seats and floors. Every airport toilets were dry and clean except Colombo. Such a disgrace to the country.
Experience At AirportArrival Only
Date VisitFebruary 2020
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
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