Cluj-napoca Airport

✅ Trip Verified | As usual, the endless airport staff problem. I had an early flight from Cluj last week and it was quite unpleasant that after travelling all night towards the airport. It started when all passengers, including me, were headed out towards the buses that take you to the airplane. 2 of the buses were fully loaded and by the time I got to the apron, the third one was filled. I stopped, together with a few others, waiting for another bus to come and pick us up. Suddenly, this lady comes with a very cold face and yelling to get in the bus. I asked her if she can see any room for us to fit in, otherwise she needs to make room herself in order for us to get in that bus, and again she starts yelling. Some nice people had to literally squeeze themselves in like sardines and we barely got in, overlapping each other. It’s not safe overloading those buses and they always push them over their limits. The staff should take a course for good manners, they are always rude to people. Most of the staff wear no name badges, and this makes it impossible for customers to report this kind of behaviour.

✅ Trip Verified | What a horrible experience we had recently in the airport of Cluj-Napoca in Romania. There were 5 departures at the same time in a waiting room that is totally not adequate for such a huge amount of people. People were sitting on the ground, standing, walking around. All the doors were closed and not all the aircon were working. There was nobody form the airport to watch if there were no problems. Our flight had also 1 hour delay. We stayed three hours in hell. One thing is sure, I never go back to that place. I recommend everyone to wait as long as possible to pass security and passport controls. They were very fast and for that reason we were there far too early in the waiting room.

Not Verified | Rude employee and unhelpful. My elderly mum had priority ticket and needs support walking. I wanted to help her boarding but we got sent back queuing because I didn't have priority ticket. I've asked the guy at the gate to help my mum, he replied "she is not my mum, I'm not helping". So we went back to the end of the line. What a disgraceful attitude towards elderlies. This is a young guy who needs to learn how to speak and act with people. Unfortunately he doesn't wear a badge, so I don't know his name.

✅ Trip Verified | The very small airport scheduled 5 flights in the morning around 6am all in the same time--the waiting room was so packed that nobody can even move like sardines in a can - no masks or concern for passengers safety. Half of the floor space was taken by some empty stores and café. Totally dysfunctional - management is incompetent and out of touch with reality.

Not Verified | Diabolical isn’t a stronng enough description. 6 international departure gates, 4 on ground fooor, two above. On the top floor there is seating for about 75 people, if you can put up with the high 30s room temperature. With two flights departing an hour (in October) it doesn’t take long for 300 people to get crammed into the small area. And no better downstairs where the situation is similar. I’d hate to be in this place in summer temps and busier flight schedule. My rating is 1 because I can’t select zero.

Not Verified | Is just like an overcrowded two level bus garage, not enough seating not even for 1 flight but imagine 3 at once, shame and disgust but today there were 5 flights all departing from 18.30 to 19.40. Also a smoking area enclosed in the airport! The people were in and out so that the door had all the smoke in all the building. Shame!

✅ Trip Verified | The seating capacity, shops, security lines and toilet is the worst in all EU countries because the facilities are overcrowded, dirty, lack Wifi, and messy. Imagine when you were advised via email to come very early because the airport is busy and yet you end up standing for two hours because your international flight is delayed and no seats available even in cafés. Imagine having too many people inside the airport during pandemic. The international airport lacks passenger boarding bridge and I got wet because it was raining.

✅ Trip Verified | The security team, or at least some of the members are horrible. Extremely rude each time I depart from this airport. No customer service, you write to the airport office to make a complaint about this rude behavior and they don't even answer.

✅ Trip Verified | Rudeness, lack of professionalism, and discrimination is what best describes the airport staff. Apart from very few kind and helpful people at the desk, the whole staff should be dismissed. They are extremely unprepared and this reflects on the many confusions and uncertainties that arise at the airport and remain unanswered. Passengers go through complex procedures in order to be allowed to travel these days, and at their arrival at the airport they bump into incompetent employees who do not even know the specific documents required for travelling. The security staff should all be promoted as heads of PR! Not only do they master the art of giving bad news with smiles on their faces, they will also laugh and mock you! Moreover, they look down on passengers and even shout at them if they do not instantly understand 'orders'. My last comment regards the scene of discrimination that I witnessed. In front of me there was a Hungarian elderly lady who did not speak, nor understand Romanian, and thus did not comprehend what she was asked to do. The (male) employees, observing this, repeatedly shouted at her to take off her shoes (because that is what was initially asked) mocking her, and making signs that she must be deaf.

✅ Trip Verified | The check in staff are very unhelpful and rude. My boarding pass did not scan and I asked the guy at the desk to print me one and he simply told me “it’s not my job to do it”. I pointed out I have paid for it to be printed at the airport and he simply just walked away. I have asked to speak to a manager and the same lazy attitude was applied. They are the most unhelpful customer service people I have come across. They need training and motivation. Very disappointed the services are so bad in my country.