Cluj-napoca Airport

Not Verified | Diabolical isn’t a stronng enough description. 6 international departure gates, 4 on ground fooor, two above. On the top floor there is seating for about 75 people, if you can put up with the high 30s room temperature. With two flights departing an hour (in October) it doesn’t take long for 300 people to get crammed into the small area. And no better downstairs where the situation is similar. I’d hate to be in this place in summer temps and busier flight schedule. My rating is 1 because I can’t select zero.

Not Verified | Is just like an overcrowded two level bus garage, not enough seating not even for 1 flight but imagine 3 at once, shame and disgust but today there were 5 flights all departing from 18.30 to 19.40. Also a smoking area enclosed in the airport! The people were in and out so that the door had all the smoke in all the building. Shame!

✅ Trip Verified | The seating capacity, shops, security lines and toilet is the worst in all EU countries because the facilities are overcrowded, dirty, lack Wifi, and messy. Imagine when you were advised via email to come very early because the airport is busy and yet you end up standing for two hours because your international flight is delayed and no seats available even in cafés. Imagine having too many people inside the airport during pandemic. The international airport lacks passenger boarding bridge and I got wet because it was raining.

✅ Trip Verified | The security team, or at least some of the members are horrible. Extremely rude each time I depart from this airport. No customer service, you write to the airport office to make a complaint about this rude behavior and they don't even answer.

✅ Trip Verified | Rudeness, lack of professionalism, and discrimination is what best describes the airport staff. Apart from very few kind and helpful people at the desk, the whole staff should be dismissed. They are extremely unprepared and this reflects on the many confusions and uncertainties that arise at the airport and remain unanswered. Passengers go through complex procedures in order to be allowed to travel these days, and at their arrival at the airport they bump into incompetent employees who do not even know the specific documents required for travelling. The security staff should all be promoted as heads of PR! Not only do they master the art of giving bad news with smiles on their faces, they will also laugh and mock you! Moreover, they look down on passengers and even shout at them if they do not instantly understand 'orders'. My last comment regards the scene of discrimination that I witnessed. In front of me there was a Hungarian elderly lady who did not speak, nor understand Romanian, and thus did not comprehend what she was asked to do. The (male) employees, observing this, repeatedly shouted at her to take off her shoes (because that is what was initially asked) mocking her, and making signs that she must be deaf.

✅ Trip Verified | The check in staff are very unhelpful and rude. My boarding pass did not scan and I asked the guy at the desk to print me one and he simply told me “it’s not my job to do it”. I pointed out I have paid for it to be printed at the airport and he simply just walked away. I have asked to speak to a manager and the same lazy attitude was applied. They are the most unhelpful customer service people I have come across. They need training and motivation. Very disappointed the services are so bad in my country.

Not Verified | This Transylvanian Airport is discriminating against the local Hungarian speaking population. There are no Hungarian language signs, they deliberately do not hire Hungarian speakers, they have no announcements in Hungarian and you cannot even buy a Hungarian newspaper, despite Kolozsvár / Cluj having a Hungarian daily paper. It is unacceptable that an international airport allows such discrimination against the Hungarian population who are the second largest community in the region. Wizz Air should be more proactive in support of minority rights.

✅ Trip Verified | Airport security staff are extremely rude to passengers. I have been asked to remove my shoes and put on those blue foot covers. At the end when I removed them I looked everywhere for a sign where to dispose of them. Nothing was marked accordingly, so I left them in the crate. One member of stuff shouted at me telling me that I should not leave my rubbish behind. First of all, it was not my rubbish, its airport rubbish, secondly they did not give you indication where to dispose of them (as she indicated me to put them in an unmarked bin) and thirdly there was no need to be rude and shout because I did not guess between all the unmarked bins scattered everywhere Which one is the correct one. From all airports I have been, the security staff in Cluj-Napoca is the worst.

Not Verified | Rudeness everywhere no matter how calm, composed and polite you are to the airport staff. Same goes for the cafes and the store. I don't need the red carpet, I don't need pampering, I don't need empathy, I demand manners.

Not Verified | Baggage drop off was quick and easy. Very small airport but easy to navigate. The security woman who I dealt with was extremely rude. She yelled at me once in Romanian then twice in English to put my shoes in a bin. She then continued to yell at me to go through the metal detector. I asked why she was yelling at me but didn't say nothing. She then told me to go back through the metal detector again because of my belt. I know she was trying to do her job but I felt really embarrassed that she yelled at me because I didn't know Romanian. My husband did tell her after she was being rough with me. I'm still very upset.