Cluj-napoca Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 27 reviews
2/10
No Skytrax Rating
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4/10

"the place is completely packed"

(Netherlands)

Trip Verified | The airport is currently being reconstructed but this is done in quite an absurd way. All 7 gates are cramped into temporary, low ceiling housing with a way too big duty-free store in the middle. Early afternoon most planes depart, meaning the place is completely packed. Air-conditioning has to be set to the max to keep cool. Definitely wear a facemask to avoid any respiratory illness. The arrival is fine at the old terminal building and is equally outdated either. Passport control and security checks are done efficiently though.
Experience At AirportArrival and Departure
Date VisitOctober 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"This airport is a disgrace"

(Ireland)

Not Verified |   This airport is a disgrace. We have to wait upstairs to get onboard. There was hundred of people there, no windows opened, no fresh air. With increasing Covid cases and seasonal flu the whole place was a cluster of infections.
Experience At AirportDeparture Only
Date VisitOctober 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"always rude to people"

(United Kingdom)

Trip Verified | As usual, the endless airport staff problem. I had an early flight from Cluj last week and it was quite unpleasant that after travelling all night towards the airport. It started when all passengers, including me, were headed out towards the buses that take you to the airplane. 2 of the buses were fully loaded and by the time I got to the apron, the third one was filled. I stopped, together with a few others, waiting for another bus to come and pick us up. Suddenly, this lady comes with a very cold face and yelling to get in the bus. I asked her if she can see any room for us to fit in, otherwise she needs to make room herself in order for us to get in that bus, and again she starts yelling. Some nice people had to literally squeeze themselves in like sardines and we barely got in, overlapping each other. It’s not safe overloading those buses and they always push them over their limits. The staff should take a course for good manners, they are always rude to people. Most of the staff wear no name badges, and this makes it impossible for customers to report this kind of behaviour.
Experience At AirportDeparture Only
Date VisitAugust 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"What a horrible experience"

(Belgium)

Trip Verified | What a horrible experience we had recently in the airport of Cluj-Napoca in Romania. There were 5 departures at the same time in a waiting room that is totally not adequate for such a huge amount of people. People were sitting on the ground, standing, walking around. All the doors were closed and not all the aircon were working. There was nobody form the airport to watch if there were no problems. Our flight had also 1 hour delay. We stayed three hours in hell. One thing is sure, I never go back to that place. I recommend everyone to wait as long as possible to pass security and passport controls. They were very fast and for that reason we were there far too early in the waiting room.
Experience At AirportArrival and Departure
Date VisitJuly 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Rude employee and unhelpful"

(Australia)

Not Verified | Rude employee and unhelpful. My elderly mum had priority ticket and needs support walking. I wanted to help her boarding but we got sent back queuing because I didn't have priority ticket. I've asked the guy at the gate to help my mum, he replied "she is not my mum, I'm not helping". So we went back to the end of the line. What a disgraceful attitude towards elderlies. This is a young guy who needs to learn how to speak and act with people. Unfortunately he doesn't wear a badge, so I don't know his name.
Experience At AirportDeparture Only
Date VisitJune 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Totally dysfunctional"

(United States)

Trip Verified | The very small airport scheduled 5 flights in the morning around 6am all in the same time--the waiting room was so packed that nobody can even move like sardines in a can - no masks or concern for passengers safety. Half of the floor space was taken by some empty stores and café. Totally dysfunctional - management is incompetent and out of touch with reality.
Experience At AirportDeparture Only
Date VisitMay 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Diabolical isn’t a stronng enough description"

(United Kingdom)

Not Verified | Diabolical isn’t a stronng enough description. 6 international departure gates, 4 on ground fooor, two above. On the top floor there is seating for about 75 people, if you can put up with the high 30s room temperature. With two flights departing an hour (in October) it doesn’t take long for 300 people to get crammed into the small area. And no better downstairs where the situation is similar. I’d hate to be in this place in summer temps and busier flight schedule. My rating is 1 because I can’t select zero.
Experience At AirportDeparture Only
Date VisitOctober 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Is just like an overcrowded two level bus garage"

(United Kingdom)

Not Verified | Is just like an overcrowded two level bus garage, not enough seating not even for 1 flight but imagine 3 at once, shame and disgust but today there were 5 flights all departing from 18.30 to 19.40. Also a smoking area enclosed in the airport! The people were in and out so that the door had all the smoke in all the building. Shame!
Experience At AirportDeparture Only
Date VisitMarch 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"facilities are overcrowded, dirty"

(Netherlands)

Trip Verified | The seating capacity, shops, security lines and toilet is the worst in all EU countries because the facilities are overcrowded, dirty, lack Wifi, and messy. Imagine when you were advised via email to come very early because the airport is busy and yet you end up standing for two hours because your international flight is delayed and no seats available even in cafés. Imagine having too many people inside the airport during pandemic. The international airport lacks passenger boarding bridge and I got wet because it was raining.
Experience At AirportDeparture Only
Date VisitAugust 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"No customer service"

(Romania)

Trip Verified | The security team, or at least some of the members are horrible. Extremely rude each time I depart from this airport. No customer service, you write to the airport office to make a complaint about this rude behavior and they don't even answer.
Experience At AirportDeparture Only
Date VisitJuly 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
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