Cleveland Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 33 reviews
4/10
No Skytrax Rating
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1/10

"problem is poor staffing and planning"

(United States)

Not Verified | Flew back in December from Hopkins and spent 90 minutes in line for security. Today, 3/3/24, I checked my bags and saw that the line for security was the entire length of the airport! While we were waiting in line, we were offered “CLEAR” for a faster way through security. We never would have made our 10:50am flight, despite arriving at 8am. So, we spent the large sum of money on “CLEAR” to ensure our vacation was not ruined. The people in security used the excuse that traffic was high for spring break. I didn’t see any groups of young people that looked like they were going to a beach. Spring break is still a week or two away! The problem is poor staffing and planning. I use to fly twice a week through Hopkins for 12 years and never experienced the ridiculousness that I experienced in December and again today. This is the age of “It is no one’s fault and no one takes ownership.” Remember when Cleveland was the best location in the nation? Well, the Plum has worms!
Experience At AirportDeparture Only
Date VisitMarch 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Dirty disgusting bathrooms"

(United States)

Not Verified | Cleveland airport is awful. Dirty disgusting bathrooms all the time, trash outside and cigarettes. No pride at all. I’m embarrassed when I have people come here as this is my home.
Experience At AirportArrival and Departure
Date VisitJune 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"Very user unfriendly"

(United States)

Trip Verified | Parking is inadequate and chaotic, understaffed. Late inbounds flights frequently have no gate crews so you get in late, then wait even longer. Very user unfriendly.
Experience At AirportArrival and Departure
Date VisitApril 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"having to walk great distances"

(United States)

Not Verified | Getting in yesterday was ok except for having to walk great distances when my partner and I have hip issues. Being offered a ride on an electric cart that did not happen. Then today we sat in the check in area for more the an hour waiting for someone to push our wheelchairs to our gate. We were taken to the head of the line only to have to wait. But everyone was very nice.
Experience At AirportArrival and Departure
Date VisitAugust 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
2/10

"harassment on every level"

(United States)

Trip Verified | I fly 2-3 times a month throughout the U.S. for work. Every time I go through security at Cleveland is unnecessary slow and some issue with TSA. They are the rudest agents that look for problems and overreact to everything. I fly LAX and ATL frequently with no issues ever. This trip out of Cleveland they wanted to do a full pat down because a coin sized yellow dot came up in my jeans pocket area when I went through the x-ray machine. I asked to check my pockets and go back through and they refused, used intimidation tactics of getting in my face to make me submit to a pat down. I refused and was kicked out. Checked my pocket and a penny had snuck up in crease. You would think professional TSA agents would be able to recognize a coin when they see it and not subject a traveler to be felt up. Other airports wouldn’t have done that. They also wouldn’t allow me to touch my cleared luggage or purse until I submitted to pat down. Complete harassment on every level.
Experience At AirportDeparture Only
Date VisitMarch 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"It’s ridiculous"

(United States)

Not Verified | I have been flying again for business and Cleveland Hopkins is the only airport where you can land and sit and wait 20-40 minutes for a gate to open up. It’s ridiculous.
Experience At AirportArrival Only
Date VisitOctober 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"few airports as poorly run"

(United States)

Not Verified | I travel frequently and have found few airports as poorly run as CLE. I would much prefer to use Canton/Akron but end up using CLE when the deal is just too good to pass up. I flew out this past Saturday and watched a bunch of employees walk around with little idea of how to get a crowd through security while employing some type of social distancing. One woman walked around simply shouting "6 feet" and an employee standing in the CLEAR aisle actually argued with a customer about why CLE just wasn't prepared for the crowd that morning. I do not pay for pre-check, but the gentleman in front of me did, and he was irate that there wasn't even a pre-flight aisle open and he was stuck in the same inefficient line with the rest of us. I returned to CLE from Orlando and experienced none of the problems there that I did at Cleveland Hopkins.
Experience At AirportArrival Only
Date VisitMay 2020
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"This is absolutely unacceptable"

(United States)

Not Verified | We waited two hours for our baggage. The entire flight had to wait two hours. This is absolutely unacceptable. We were so excited to land at 11.06pm and be able to get home a little earlier.
Experience At AirportArrival Only
Date VisitMarch 2020
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
no
8/10

"shuttle service so far away"

(United States)

Not Verified | Why did they move the shuttle service so far away? In order to get to ticketing or from baggage carousels, you have to go down one escalator, with your bags in tow, then drag them to the next escalator to go up. Then you have a long walk to get to your shuttle! Not convenient for a 66 year old woman who travels alone. Please return the shuttles back down to the arrival area.
Experience At AirportArrival and Departure
Date VisitOctober 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"everything is terrible"

(United States)

Not Verified | Terrible. Food, people, etc. everything is terrible. Landed here at 6 and didn’t get bags until 9. Security before getting on plane and after. Baggage claim numbers are wrong. Do not come here unless you have no other choice.
Experience At AirportArrival Only
Date VisitAugust 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1 to 10 of 33 Reviews