Chisinau Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 6 reviews
5/10
No Skytrax Rating
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3/10

"No customer service"

(United Kingdom)

Trip Verified | Unprofessional and arrogant staff at the check in. No customer service at this airport. No one helps you if you have a problem. Answering customer's questions with "I don't know", shrugging their shoulders or rolling their eyes with the meaning "what else do you want from me".
Experience At AirportDeparture Only
Date VisitAugust 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"worst customer service"

(United States)

Trip Verified | The worst customer service I have ever seen. The officer controlling the passports was extremely rude. She had her back towards the line of people, talking with a coworker, then she addressed travelers in a very rude and totally inappropriate manner, for not coming close to her window. Other passengers show a lack of manners and respect also. Everybody is rude to each other. Sorry to say it was the first and probably last time when I used Chișinău airport.
Experience At AirportArrival and Departure
Date VisitJuly 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Why aren't they on the same page?"

(Moldova)

Trip Verified | Clean airport, but this is not a priority. The most important thing is customer care, which here in Moldova is in last place unfortunately. I have just had the worst experience going through customs and the personnel were extremely rude. The rudest I've ever seen and I have travelled to over 40 countries. One says don't take your shoes off, the other sends you back to take them off. Why aren't they on the same page? When mentioning that to the guy, he answered rudely and angrily back. Shame!
Experience At AirportDeparture Only
Date VisitMarch 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
7/10

"very clean, staff very professional"

(Ukraine)

Verified Review | Chisinau airport is the only international airport of Moldova and sometimes seems to be out of proportion with the growing traffic. But anyway, despite its small size, after the latest restructuration, it became a very efficient and easy to fly from. The ground staff are very productive and manages the traffic with a great dexterity. The number of shops and food choices remains low, but it's not really an airport of transit. The main flaw of Chisinau airport is access to and from the airport, without real shuttle service provided. There is a minibus (marshrutka) route to the railway station, but it doesn't service all night long and you often need to require a taxi (very cheap). Airport is very clean, and staff is very professional.
Experience At AirportDeparture Only
Date VisitJuly 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"a small cosy airport"

(Romania)

Verified Review | Chisinau Airport is going thru a massive renovation and expansion. However it is a clean, bright and vibrant airport, with new dining areas, upgraded infrastructure and trained staff. There are regular mini busses linking airport with city, an official taxi service and a lot of "unofficial" taxis (random private individuals offering taxi service). There used to be A bus express line, but I am not sure if it still in service. In the common area there are some restaurants and other airport services. The passport control and security is working fast and efficient. There is a big duty free shop with usual goods - tobacco, alcohol, cosmetics, etc. On the first floor (stairs from the duty free shop) there is a nice cafeteria - Fly Away with good food and decent prices. There is also a nice playground for kids. The waiting area is renovated - looks green and great. Very comfortable chairs, plugs and USB pots for charging your devices and 4 hours limited free wiki. It's a small cosy airport in a continuous development and expansion.
Experience At AirportDeparture Only
Date VisitJanuary 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
yes
8/10

Chisinau Airport customer review

(Sweden)

A pleasant experience. The prices are much better be it food or duty-free and the atmosphere is much more relaxed with friendly check-in staff and passport control agents. No shouting in Russian and no high-handed treatment of foreigners. Departures lounge can get crowded at peak times though and the catering options are nothing to write home about.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no