Chicago O'Hare Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 295 reviews
3/10
3 star Skytrax Rating
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1/10

"I feel this airport is in need of an entire retraining program!"

(United States)

Not Verified | We flew in late on a flight from Seattle and had to fly from gate G all the way through the tunnels to gate L to find our gate to Syracuse. We were famished after being on the tarmac in Seattle for what seemed like hours! We came upon the one and only food burger "restaurant" on this side of the tunnel and we were completely taken aback when they announced that the restaurant was closed! What? Who is in charge of coordinating this airport? I understand it's late in the day and we are just coming out of covid, but this is ridiculous and, on reading the other comments, I feel this airport is in need of an entire retraining program!
Experience At AirportArrival and Departure
Date VisitJuly 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

Chicago O'Hare Airport customer review

(United States)

Not Verified | My daughter, special needs unattended minor was left abandoned at this airport by prospect escort and this airport tried to send her off to an outside hotel when she is developmentally delayed IQ below 70 and cannot read or write. I had her on escort services and they abandoned her, thankfully her phone was not dead and I could advocate her and demand they watch her like they were supposed to do. This airport is horrible. I hate what they have done to my daughter and they will do nothing about it except say I should not let her travel in their care.
Experience At AirportArrival and Departure
Date VisitJune 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"no food being served in this area"

(United States)

Not Verified | I’m sitting in the concourse that covers gate L 20 to L 24. There are food service counters in this area but there is no food being served in this area. Air travel has been picked up for two weeks now but it can’t open it’s food services when people start traveling. I will be looking at options up to and including changing airlines to avoid this airport in the future. With the people tell you when you ask them at the counter is that it’s due to the pandemic.
Experience At AirportDeparture Only
Date VisitJune 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

"ORD provides the worst airport experience I have ever had"

(United States)

Not Verified | If I could rate this airport 1 star, I would. Does Gordon Ramsay fix nightmare airports too? Our flight was delayed with no notification. Gates changed twice, without notification on the loud speaker. Thank goodness I read the email. Our plane was small, hot, and in poor condition. Staff at the help desk were reluctant to assist me, once they assumed I "had a long story", which I didn't even. It was one sentence. The airport itself has dirty restrooms, one of the smaller Starbucks was in a shocking condition. Power outlets throughout the airport do not work. Very sketchy taxi drivers are stationed outside the lower level. This airport in one of America's largest cities should be the standard, American flagship-model airport that other airports around the globe should wish to emulate. Instead, ORD provides the worst airport experience I have ever had! And I have traveled to many different states and countries. This facility should be absolutely ashamed of itself.
Experience At AirportDeparture Only
Date VisitJune 2021
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"the staff there were super rude and disrespectful"

(United States)

Trip Verified | Rudest staff I have ever met. Me and my family were looking for help to print our boarding pass and staff were extremely rude and did not help, the staff member treated us as if we were stupid, we just needed help and his attitude was not necessary. After we went in through security and the staff there were super rude and disrespectful. I am very disappointed, If I don’t have to I will never fly here again.
Experience At AirportArrival and Departure
Date VisitMay 2021
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"It was just shameful behavior by staff"

(United States)

Not Verified | It is upsetting to know that O’Hare airport is part of our current cultural problems. I am a lifelong resident of the Chicagoland area, and I always believed that we had a pretty good airport. I recently returned home from an international, work-related trip and came across two different employees in Terminal 5 that were extraordinarily rude and disrespectful to not only me, but fellow travelers alongside myself. Instead of helping us along the extensive additional requirements that Covid has brought upon us, employees were incredibly rude. In fact, the final pass through was with a lady that screamed at everyone to stay in line and get their papers ready. I was shocked, and actually already had the paper she was screaming about in my hand. She acted as if we weren’t allowed to travel and shouldn’t be there. Well...here’s reality, I am a single mom with two kids in college, so when my company asks me to travel I do it. I am respectful, had my mask on and bags already in hand and also had the paper she was yelling at us about ready to show her. It was just shameful behavior by staff in terminal 5 at ORD. I am sorry if you hate your job so much that you take it out on people just trying to make it in these difficult times. This is the reason why people are leaving Chicago...let’s all just try and be peaceful and nice.
Experience At AirportArrival Only
Date VisitFebruary 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"a reasonable airport though crowded"

(Ethiopia)

Trip Verified | Chicago O'Hare is generally a reasonable airport though crowded (at least in non-COVID times). I was arriving on United and departing on Turkish, so I arrived at one extreme end of the airport and then had to exit security and take a bus for a long time to get to Terminal 5, then go through security again. Terminal 5 is a weak point of the airport, though it looks like there is a train going in (still outside security). In January 2021 half the lounges are closed and my airline hasn't bothered to make an arrangement with the ones that are open, though that is not exactly the airport's fault. In my past experience, the lounges here are lame compared with those in the United areas, which I could not use since there is no way to get through without leaving security. ORD should organize the Star Alliance carriers to depart from the terminals United uses since international connections are common, it would save all kinds of difficulty for travelers. Terminal 5 may as well be a different airport since you have to allow at least half an hour to get there and leave security, you could make it to Midway airport in not much more time.
Experience At AirportTransit
Date VisitJanuary 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"everything was closed at 6.30 pm"

(United States)

Not Verified | Flights were delayed, unavoidable. I was actually appalled at the restaurants on concourse C. Waitstaff were slow, rude and everything was closed at 6.30 pm. 6.30 pm?! It’s Chicago!
Experience At AirportArrival and Departure
Date VisitJanuary 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"The service is absolutely deplorable"

(United States)

Not Verified | O’Hare airport (United) is the worst airport I have ever been to! And I have traveled extensively all over the world. The service is absolutely deplorable. Lazy, arrogant and downright cruel sums up the creatures who work at this place. They lost my luggage and finally after an hour found it back at our gate. They would not bring it to baggage but instead reissued me a boarding pass so I could go back to the gate and get it myself. I was traveling alone with two young children. They had zero compassion and were zero help! Avoid United and this airport from hell!
Experience At AirportArrival and Departure
Date VisitJanuary 2021
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Very rude and unfriendly employees"

(United States)

Not Verified | Requested wheelchair service to American Airlines gate. Upon arrival told to sit in handicap area and someone would help me. Waited and not one person arrived, next employee said check in at kiosk. Did that, told to sit in handicap area again. Very rude and unfriendly employees. A young man arrived with a wheelchair to get another passenger and asked if I needed help. He told me go to baggage to get a special "pass" and someone would come with a wheelchair. My flight was at 1.05pm, Dec 2, 2020. I was at the airport at 10.40 am. I had to get up two more times to ask if someone was coming as it was 12.15 pm and my plane was boarding. One employee snatched it out of my hand to call and see when someone would get me to take me to gate. The purpose of a wheelchair service is so I did not have to walk around everywhere yet I had to anyway to get help. Finally a nice woman arrived, stopped to let me get water and took me all the way on the ramp into the plane. She was kind to me and very apologetic, the only person that was. There was no wi-fi and the place is filthy. I do not think a nonstop flight was worth the nightmare I endured with rude indifferent employees. On that note they could learn from the considerate employees and the cleanliness of the South Carolina airport. Upon returning today, Dec 3, yet another rude employee when I got off the plane she was there with a wheelchair but couldn't sit in it due to other passengers waiting for luggage. Walked the ramp myself then she wheeled me to baggage only after I insisted. She did not speak, just looked at her nails. Very strange young woman, I asked where the restroom was and she said over there somewhere. Big zero rating
Experience At AirportArrival and Departure
Date VisitDecember 2020
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no