Chicago O'Hare Airport

An absolutely horrible airport to transit through especially if you're coming off a domestic flight (in my case Denver) and transiting to Europe. I got off the plane and there was absolutely no information anywhere about where to go. I had to walk all the way to one end of the terminal to find a flight overview but those were only for that particular terminal and hence terminal and gate information for next flight was not on there. I had to ask for help at a random gate (where I had to say "excuse me" 4 times before any of the employees bothered looking at me). I was eventually directed towards terminal 5. After getting to terminal 5 which was a bit of a project in itself the line for security clearance stretched for about 100 meters without any organization whatsoever. In line I talked to some people who were going on the same flight who had had the exact same issues as well. The staff are also the rudest I have ever encountered even against the people standing in the business/first class line. No matter how good of a stay you might have had in the US this airport will almost not make you want to return anytime soon. In summary a poorly organized airport with a horribly rude staff. Avoid transiting through this airport. If you have no other choice make sure to at the very least have 2 hours between flights.

I will try to never fly through Chicago again. Everyone I have met here has been rude! Except for one security gentleman as we left customs to go to another terminal a gentleman whose service and kind attitude really stands out against everyone else's amazing rudeness. Even the ladies in our first class lounge who couldn't explain to me how it works as it's my first time in such a lounge but instead treated me with curt responses and no niceties. I am returning home from overseas and am really tired already. This kind of treatment is undignified and absolutely unacceptable.

Nearly 2 hours in immigration 4 people manning 15 channels don't they know there are wide bodied jets inbound with passengers. I use to come through ORD 3-6 times per year and its getting worse. Barely had enough time to make my connection and then when I get to terminal 1 the security queues are taking 40 minutes to process and that was the premium channel. A bad advert for the US and worse for O'Hare. If you have the option don't enter the US via Chicago.

This process is very broken. They had two lines US visitors and US citizens Canadians and people with Green Cards. The issue was very simple the US Citizens flew by and could have been processed in matter of seconds. The people with Green Cards had to go through a lengthy interrogation. Take a hint from grocery stores - for the people with the fewest items open an express line. I waited in line for 1.5 hours to take 2 minutes to process.

This airport needs to do something about its immigration and customs officers. After arriving on a slightly delayed fight from Manchester and despite the best efforts of American Airlines agents in giving out priority passes we missed a connecting flight. Firstly the immigration officer managed to mess up the finger printing on mine and my wife's passports and with a curt' you can come in' to me 'but she can't to my wife accompanied by a pointed finger. I tried to explain to him what had happened but he was not interested and we had to go and sit in a room with other none desirables. On speaking to a supervisor the problem was sorted out. Next was the customs officer after we were directed the wrong way he proceeded to shout and point at us in front of many other people I suspect this was the first time he has worn a uniform and has been in a position of power if this is the welcome you can expect on arrival at Chicago the I will avoid flying there at any cost. On our return flight they managed to direct us to the wrong terminal and only just made our flight thankfully the passport control officers were much more efficient and polite. On return to Manchester we saw how much more polite our immigration officers were to visiting US passport holders.

It is normal to wait 2-3 hours at immigration which is very tiresome when you have already travelled for many hours. There is a total lack of security officers and obviously little or no organization. The management says it is a question of security but in reality it is impossible to hide how badly organized O'Hare immigrations is.

The longest wait at immigrations I have ever experienced: over 3 hours. For a while only one booth was staffed for hundreds of people standing in line including mothers with children elderly persons in frail physical condition. Many missed their connecting flights. A nightmare.

2.5 hours immigration queue delay with 3 staff manning the area sometimes only 2 staff. With 400 or so people waiting this is very tiring and time consuming after a long flight. I understand that safety and security are vital but a few more staff present might have speeded up events at immigration. It seemed that the staff do not work as a team very well as we are asked to stand here then another person says no stand over there in that queue. Upon leaving the US the process was much faster and the staff seemed more friendly. Other than that I had a great vacation.

Have stood in line more than once to get through security for over an hour. They almost always have half the lanes closed and force customers to stand in line. Security personnel have grouchy looks on their face do not say hello do not smile and bark commands at you like you're a dog. Absolutely horrible!

United terminal is modern. Policemen on the beat can be rude unfriendly and downright intimidating. ORD staff are generally friendly. International arrivals hall a dump. CTA station to Cumberland is on the lower level and is nice and clean. I prefer travelling to the loop/North Michigan Avenue on the EL train. Report at least 4 hrs early for check-in.