Chicago O'Hare Airport customer review
J McCough (United States)
The Immigration at Chicago O'Hare is an embarrassment for both Chicago and USA. The level of service has declined to the point that it took us over one hour to clear immigration - I have flown in and out of O'Hare since 1971. In Terminal 5 there are 34 lanes on each of two sides. Of the 34 lanes about 5-6 were manned for Visitors while 1-3 were manned for Residents. One of the agents decided to take a 30 minute break while several hundred of us waited in line to clear immigration; leaving only 2 agents plus the one agent handling the Global Entry lane. When military personnel filled one of the lanes - not a complaint - that left one lane for the remaining hundreds of passengers. When the agent told the young woman keeping order not to sent anymore people to his lane that left zero lanes! Finally one of the 5-10 agents who were standing in the hallway opened a new lane and the women returned from her break. It was so bad that many of us requested to talk to a supervisor - he or she never came out. I would avoid Chicago O'Hare if I was traveling to the USA and had other choices.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | no |
Chicago O'Hare Airport customer review
Richard Hodges (United Kingdom)
After my earlier positive review (10 Oct) about coming IN to Chicago and then an internal flight to Savannah from O'Hare on another day we did the O'Hare - London Heathrow return. Whilst not quite as horrendous as we were told when in the security queue (2 x-ray/security machines for the whole of International / Terminal 5 departures? Really?) that there were no restaurants past security. So we found something dreadful to eat at what passes for the truly laughable 'food court' in Terminal 5. Then found some much more acceptable offerings when we got through security. The International Departures part of Terminal 5 Chicago O'Hare is fairly grim (and that is putting it mildly). All I can say is get something to eat before you get to Terminal 5 and take a good book / Kindle. There's nothing to do after Security. Come on Chicago - you're a great city - have an International Airport that matches.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | no |
Chicago O'Hare Airport customer review
R Newcombe (United Kingdom)
We were delayed 2 hours at immigration with long queues of tired passengers. The staff marshalling us into the lines were not interested in providing any comfort or words to ease the frustration. The immigration officials were slow and limited in number to make things worse I realise that the staff were merely doing their jobs and cannot be expected to hurry up the process so I blame the management of the area and the processes involved. If this situation is a continuing one then surely some way of improving the process more staff at peak times for example should be used. The stats for arrivals are no secret the airlines know the figures so why don't the immigration department official do something about it. Or maybe nobody really cares whether we visit again or not!
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | no |
Chicago O'Hare Airport customer review
Carl Gustav (Sweden)
Terminal 5 (international) at O'hare is one of the worst places to fly out of. The facilities including places to eat are limited to a duty free shop souvenir shop and 3 fast food restaurants and a small Bar that surround a depressing seating area. The security checkpoint is very slow and on a busy day you could end up standing in line for over an hour. After the security there are no restaurants or fast food places whatsoever. Just a couple of kiosks and news stands. The domestic terminals at O'hare are way better and have tons of options for food etc so it's surprising that they don't try to make the international terminal a bit more accommodating.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | no |
Chicago O'Hare Airport customer review
Hunter Bigham (United States)
Absolutely no working electrical outlets in T3 Concourse G. I tried eight gates and could not fine any live outlets. Seems like a small thing but delays and cancelled flights mean you need computers and phones longer. I could get no work complete because my batteries died while awaiting a flight.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | no |
Chicago O'Hare Airport customer review
Richard Hodges (United Kingdom)
After awful reviews of O'Hare it was with some trepidation that I flew Heathrow - O'Hare and O'hare to Savannah. Whilst we did have to wait a while to get through passport control security baggage retrieval etc we were at our downtown hotel within 2 hours of landing. And whilst not exactly service with a smile it wasn't the worst experience either (Newark hang your head in shame). O'Hare to Savannah was a breeze on a busy Monday am - smiley helpful check in staff and very nice security people. Not much to do when through security but at least there's a variety of eating places. Not what I was expecting.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | yes |
Chicago O'Hare Airport customer review
Ole Troelso (Denmark)
I landed and had two hours to connect. Barely made it and only because I had no checked luggage. There were 3 lines at immigration. The busiest was for transit passengers and this had the fewest staff 3 inspectors and one was missing several times. I was standing in line with hundreds of people all getting more and more desperate as they were transit passengers and many needed to get on with it. Why did the supervisor not shift some of the passengers to the green card line which was moving at a good pace? They did not do that before the green card line was completely empty. Will do my best to avoid Chicago in the future!
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | N/A |
Recommended | no |
Chicago O'Hare Airport customer review
S Watson (United Kingdom)
No signs anywhere 3 hours to go through immigration filthy toilets and staff who obviously couldn't care less. I will make a serious effort to never see this place again.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | no |
Chicago O'Hare Airport customer review
P Goddard (United Kingdom)
When we arrived on a flight from LHR there was a long walk to immigration. Luckily the flight before us had just about gone through and we were one of the first people off the plane so we got through in about 10 minutes. After clearing everything and at the exit there were no signs to where the Car Rental Shuttles are and there was no one about to ask. For our return flight the walkways around check-in were very narrow and congested. The queue for security was very long with a wait for about 20 minutes with 2 lanes for 'normal' people and 1 lane for business/first class. The staff just waved their fingers at you without even looking at you. Airside there are no restaurants and the only place you can get food from is a small open shop. At the gate there is also few seats lots of the passengers sat on the floor.
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Airport Shopping | 12345 |
Recommended | no |
Chicago O'Hare Airport customer review
J Fissore (United States)
Facilities are disastrous (filthy/dirty restrooms malfunctioning AC system even broken escalators) security officers have no respect to passengers whatsoever staff in general are rude delays occur all the time (even at 7am when there are only 3 planes on the runways). There is almost no gate or flight information public transportation is a joke and you often have to walk long distances to reach the correct gate. The only redeeming value is the quality and variety of eateries offered. In short O'Hare is a disgrace to the city of Chicago.
Queuing Times | 12345 |
Terminal Cleanliness | N/A |
Airport Shopping | 12345 |
Recommended | no |