Chicago O'Hare Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 345 reviews
3/10
3 star Skytrax Rating
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3/10

Chicago O'Hare Airport customer review

(United Kingdom)

U.S. Citizens were let through immigration in minutes the rest of us were kept waiting for 3 hours. We missed our connection of course. What was truly offensive though was the lack of attention paid to this second group only two booths were open (in contrast to 6 for citizens) and the officials had seemingly no concern for the steadily lengthening line. Amazingly they would exit the booths to chat. I've never been treated this way in a U.S airport before. Shocking.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Chicago O'Hare Airport customer review

(United States)

Yes it is huge with incredible crowds but terminals were relatively efficient and the lines relatively short. Only problem I had was with a car starter at cab company who seemed to have no empathy for someone who was not familiar enough with the airport to realize that there is no Terminal 4. Other than that the ground staff were very nice.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Chicago O'Hare Airport customer review

(United Kingdom)

Four hour wait to get through immigration so missed my connecting flight. Absolutely useless - no queue management or information small children crying. Most emerging market airports are far superior.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Chicago O'Hare Airport customer review

(United Kingdom)

The immigration performance at terminal 5 is the worst I have experienced anywhere in the world in my 30 years as a frequent international traveller. I landed at 2.10 pm joined the long line for non US immigration at 2.25 pm and was finally processed at 4.45 pm. There were only 3 immigration booths open for non US travellers whilst many more were open for residents and US citizens. The staff managing the lines were most unhelpful and bullied people along in a brusque manner. There were families with young children elderly people clearly uncomfortable with the delay. At first I thought I was unlucky on this particular day but frequent visitors in the line told me this was pretty true to form. I am a frequent traveller to the USA and I can honestly say I have never had more than 40 minutes to wait at immigration at other international airports. If indeed this performance is typical I will make it a point in future never to come in again through O'Hare on an inbound international flight. Baggage of course had been taken off the belt and it took me another 10 minutes finding my bags with no signage nor anyone there to ask. The delay meant I missed my pre-booked shuttle to downtown and had to pay again for a taxi. All in all the experience was extremely poor.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Chicago O'Hare Airport customer review

(United Kingdom)

First time out of O'Hare and as a British passport holder we are normally good as a Nation for complaining. But my experience as a full fare paying First Class ticket holder on United Airlines out of Terminal One was just plain disgusting. Never seen so many uninterested employees. Self check-in when you have paid for a First Class ticket should be an experience above the normal but here no. United have no policy to make you feel different whether you are. Coach or first? No disrespect to Coach my normal travel would be by that means but just on this occasion I provided what I thought would be nice experience. So no directions given when I checked in no mention that the First Class lounge was closed for refurb. So now with meal voucher and a couple of drinks vouchers I'm back down to Coach level facilities. I might as well purchased a day ticket for the United Club and saved $3000 on the airfare. Truly a well deserved low level expectation airline matched by an equally poor and run down airport. Avoid UA and avoid O'Hare most of all avoid any First Class with UA because they see you no different from any other Coach passenger.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Chicago O'Hare Airport customer review

(United Kingdom)

I fly though O'Hare 2 or 3 times a year I have never had to long to wait at customs / immigration this year I have only had to wait 30 minutes each time the TSA are friendly and polite any cuts caused by the sequester seem to have been absorbed well I see less TSA people sat round (probably on a break) then before the cuts I have not had any problems at the airport over the years the terminal is always clean and tidy. Departures at T5 at O'Hare has had a major upgrade in July the old lines have gone and you now go though a bigger and faster screening area they also found room to include a large duty free area after you pass security there is a surprise! This seems to be where the old food court used to be all the food courts that were on the upper level at T5 are now airside and the prices seem to be a little lower than last year. T5 is the best of all the terminals at O'Hare since it is smaller then the others so there is less walking time to get around it the car parks are just outside and Coach USA are outside every hour they offer good value travel (go their web site to see where they go) the train to other terminals comes around every 10 minutes and takes a few minutes to get to T2 the roads around the airport can be confusing but that can be said about most airports.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Chicago O'Hare Airport customer review

(United Kingdom)

We flew home from here after a recent holiday. We had flown out of London Heathrow and found the contrast quite surprising. Upon arrival we self checked our bags which was fairly straightforward. We were then unsure which way to go for security. One member of staff directed us to the wrong place but we eventually found where to go. There was a long queue although it did move reasonably quickly - it probably took about 15 minutes. One thing that surprised us was that under 12s or over 70s did not need to remove their shoes for security checks - surely if someone is a risk everyone is a potential risk no matter their age? Once on the concourse we were unsure where to go and wait. There is basically a long corridor with a few shops and nowhere to sit other than the departure gates. We therefore had 3 hours to kill and not a lot to fill the time with. I would have happily browsed a shopping area and probably spent some money on last minutes gifts. It also felt odd having no designated sitting area prior to our gate being open. Not a user friendly airport considering the amount of time you need to spend there.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Chicago O'Hare Airport customer review

(United States)

Today was my first trip to O'Hare in nearly 20 years. I've avoided it like the plague always opting for Midway when having to fly to a Chicago for a reason. Too big too inconvenient too impersonal. Today I had no choice and I was curious to see if it had changed. It hasn't except for appearing more crowded and run down than I remember. I always liked Chicago for the friendliness of its people but I can only assume that most of the people who work at O'Hare are not from this area. Unsmiling tired looking indifferent employees who seem pained to have to engage with you. They all look like they hate their jobs and why wouldn't they? If I had to work here and have to deal with these same people on a day to day basis I'd be unhappy too. Back to Midway at any cost! BTW I am only talking about a Terminals 1 and 2 United's terminals. The others might be great - I wouldn't know.
Queuing Times N/A
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Chicago O'Hare Airport customer review

(United States)

I really have no problem with O'Hare. It's a mess getting to the airport but traffic is hardly their fault. There's wifi here and outlets spread around. The food's not that great but it's an airport. I always breeze through security so I don't really have a problem. Employees seem very friendly especially for Chicago. I think this place gets a bad rap.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Chicago O'Hare Airport customer review

(United States)

I've been through this airport twice now (transferring from domestics to international the first time and from international to domestic the second time). My first experience was decent; not bad not enjoyable. This airport is very confusing and cumbersome to navigate and the staff is not very approachable. The train system is a good addition though. Not much to do here if you have a long layover. Inadequate dining options and it is hell to find an electric outlet for charging needs. Some bathrooms are very dirty. The second time around this airport made my life a living hell. I had been traveling for almost 30 hours and when I landed here I was greeted by a long immigration line. Took almost an hour and a half to clear immigration all the while putting up with the extremely rude and seemingly arrogant staff. You get treated like vermin here. Baggage claim was smooth and I was happy to get out of the airport. This airport is so bad that it has made me question my decision of flying Etihad (which is a great airline) just because all their planes flying to the US initially land here! Avoid unless necessary.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no