Chicago O'Hare Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 345 reviews
3/10
3 star Skytrax Rating
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Chicago O'Hare Airport customer review

(United Kingdom)

My daughter and three little grand-daughters flew into O'Hare (they live in Chicago) late on Friday 8th August 2014. The queue for passport control was ridiculously long - they were told that it would be a 3 hour wait as 10000 passengers on 25 flights had turned up around the same time. It turned out to be a total nightmare for them. O'Hare is incredibly badly organised. How do you wait with three children under 7 (one 4 years old) in a queue that long after an 8.5 hour transatlantic flight? Dreadful. This is not the first time they or we have experienced long queues of this nature at O'Hare. Nothing seems to be done about it - why?
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
6/10

Chicago O'Hare Airport customer review

(United States)

Flew to O'Hare on a trip from Lubbock-Beijing. The American Airlines Terminal is very large and takes a long time to get from one gate to another the terminal however has a good selection of facilities and is quite clean. The check in was actually pretty fast and the counter agents were helpful security however is the other way around the lines are very long and slow the staff working at security are rude and aren't very helpful. Not a good airport for accessibility but has a good selection of food and retail services.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Chicago O'Hare Airport customer review

(United Kingdom)

My wife my daughter and I flew into O'Hare in 2012 in order to go to a wedding. Admittedly our flight was late departing from Heathrow but when we arrived at O'Hare we had about 2 hours to spare before the departure of our connecting flight. That however wasn't enough time to get us through security and customs. We missed our connection. The information available was poor and only a few clearance desks were staffed. Our requests to be fast-tracked fell on deaf ears. My wife and I are both elderly and we had to stand for about an hour and a half in an over-heated terminal building as the "snake" slowly moved forward. We enjoyed our stay but I'm not going through that again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Chicago O'Hare Airport customer review

(United Kingdom)

Flew Heathrow to Chicago then onward to Omaha. This required claiming baggage passing through customs and immigration then handing over baggage and transferring terminal. Fair enough but it would have been better if the people collecting the luggage for the onward flight weren't just piling it in a corner (not exactly what you expect in these hyper-security conscious times) one of the shuttle trains hadn't been out of action and a TSA agent who decided that he wasn't happy with the location of the desk and adjusted it by less than an inch before every passenger. I think my colleague ticked him off by standing about 6 inches past his sign saying "wait here to be called forward" so he was making a point to slow everyone down. Very petty and a great first impression for my first trip to the US. Fortunately everyone else we met was lovely! Terminal 1 is pretty big with lots of small kiosks and a few sit down places but lacks proper eating places as are found in Heathrow Gatwick Edinburgh etc.. Flying back we wanted dinner but could only really get a snack.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Chicago O'Hare Airport customer review

(United States)

O'Hare is enormous and always busy but in spite of that it is well organized. The signage is clear and easy to understand. The security line which may look daunting at first moves quickly. Once through any domestic security checkpoint you can access all domestic terminals (1-3). There is a wide variety of places to eat and drink or grab something quick at a broad range of prices. While not a shopping mall like many newer airports there are plenty of places to shop and browse. The Blue line train is an inexpensive and reliable way to get to or from downtown Chicago or its neighborhoods. I use O'Hare regularly and find it as tolerable as any airport - none of which I would describe as pleasant places to spend time. The main complaint I hear is from non-US citizens arriving at the International Terminal (Terminal 5) waiting in very long lines. I have experienced long lines when arriving as a non-citizen at airports around the world so this does not appear to be a problem unique to O'Hare.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Chicago O'Hare Airport customer review

(United States)

My experience was pleasant flying from ORD's newly remodelled Terminal 5. No hassles through TSA on the way out and no headaches coming back in. The new shops are lovely but pricey and it was fun passing time in the duty free shop. We did not encounter any rude or indifferent employees. What I liked best about my return through ORD is the passport control process. While the traditional process is still available for US Passports they also offer (at no cost) kiosks that get you through the process much quicker. The kiosks are in the room after TSA's "Trusted a Traveler" portals; I made the mistake of trying one of those out first. Baggage and customs were a breeze too. So ORD is now my first choice if I'm flying international.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Chicago O'Hare Airport customer review

(France)

I travelled on AA connecting from CDG and then transferring from Terminal 5 to Terminal 3 on an American Eagle flight to BWI. I was extremely nervous even though I had 2 hours to connect. I was amazed that it took me just 30 minutes to pass through immigration customs and security! Since my transatlantic leg was 40 minutes ahead of schedule I was ready for my next flight before my first flight was even scheduled to land. Although the connections process was seamless and efficient Terminal 3's L concourse is pretty dark and dreary and the facilities are nothing to write home about. Overall a positive experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Chicago O'Hare Airport customer review

(United Kingdom)

A chaotic and unpleasant experience I wouldn't want to repeat unless I had to. Very slow journey to and from airport on train to centre. Food options in terminal 5 very limited and expensive. Signage around airport very poor and confusing. Security staff too busy chatting and joking amongst themselves instead of doing their job and clearing big queues.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Chicago O'Hare Airport customer review

(United States)

Read many of the reviews here and agree to avoid this airport at all costs especially if flying International and connecting to a domestic flight. I was very lucky to get through Immigration-Customs in about 20 mins just happened to be at the right place and time but I did notice behind me a very long line which I believe was for Non US citizens. I was lucky to get through Customs in the amount of time I did and I barely made my flight (had 1.5 hrs). Also the staff here seem to be very impersonal and not friendly - a sharp difference when you travel throughout Asia and Australia where them seem more willing to help. Unfortunate as for many visitors to the U.S. this will be their first impression and maybe their last. Terminal 5 and Terminal 1 seem to have plenty of Restaurant and shopping choices. Also the structure seemed to be updated. But didn't have much time here and was running from landing at Terminal 5 to catch my connection to Terminal 1. You have to take a train from Terminal 5 to the Domestic Terminals (keep in mind you also have to recheck baggage if landing here first coming from International) so if you have 2 hrs it may be just enough time.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Chicago O'Hare Airport customer review

(United States)

ORD is one of the world's busiest airports in terms of both passengers and aircraft movements so it is to be expected problems might arise. I've been flying in and out of here for over 30 years and I love the place. Food? Depends where you go: Terminals 1 and 3 are pretty good but Terminal 2 could use improvements and Terminal 5 has a long way to go. United and American Airlines are in terminals 1 and 3 respectively which explains why those have the best offerings. The security lines aren't all that bad and I find the customs officials to be pretty good. Also ORD is fairly clean something that most airports of its size and stature are not.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes