✅ Trip Verified
| I've never had any particularly negative experience in the times I've flown in and out of O'Hare (although they did lose my luggage in 2014, which was quite annoying). In 2019, the experience was a real mixed bag, first things first, most people I met working at the airport could not have been friendlier or more helpful. A true positive. Even the TSA personnel and incredibly overworked gate agents were patient yet efficient, though, I know this isn't always the case, as with the overworked yet strangely entitled and lackadaisical barista at Starbucks. Oh well, there always seems to have be at least "that one" in airports. However, while I've never had particularly negative experiences, this airport is still not easy to like or embrace. It's clearly outdated, outmoded, and overused, if you've ever watched "Home Alone," which came out in 1990, I'm pretty sure the airport looks today just as it did in 1990 (and even earlier). The airport is dirty all the way around and not well taken care of, even smelling what I can describe as dank and damp in certain areas. Gate seating is not ample. While there are plenty of dining and shopping options both pre- and post-security, many of those options have a sort of dingy feel, no matter how well run they are and how friendly the staff are. The lighting and flooring suck, and even the sporadic display of attractive, futuristic-by-1980s-standards artwork doesn't change that fact. Even though the area of Chicago in which O'Hare is located is generally nice and middle-class, the CTA (Chicago Transit Authority) train station below the terminal has a strangely uncomfortable feeling - and the station and CTA trains are just filthy, even though the station is less than 30 years old (that's CTA's fault, though). Back upstairs, ride shares take longer to arrive and drop off than at many other large airports, even when things aren't particularly crowded. In all, O'Hare provides a poor introduction to, and representation of, an otherwise friendly, vibrant and unique city called Chicago. What a shame.