Chicago O'Hare Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 352 reviews
3/10
3 star Skytrax Rating
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1/10

"in immigration line for over 2 hours"

(United States)

Not Verified | We arrived from Jamaica here as a layover (2 and a half hour lay over). First the workers, were just rude and yelling. Then we stayed in immigration line for over 2 hours, which sealed the deal on a missed flight. Then it was so difficult to navigate where to go. They were not organized nor did they seem to care that so many purple missed their flights.
Experience At AirportArrival and Departure
Date VisitJanuary 2025
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

“TSA employees were very rude”

(United States)

Trip Verified | TSA employees were very rude. Openly complaining about travelers. Part of what they said was "if we had a giant neon sign, they still wouldn't get it." Then, I have a medically implanted device, so I showed my card. He kept treating me like I was stupid, saying things like did you leave things in your pockets? You probably have a belt on etc. Instead of recognizing the implant card he made me remove shoes and recheck pockets and look for a belt that was never there. Very rude. The woman at the baggage scan was involved in complaining about the people coming through as well.
Experience At AirportDeparture Only
Date VisitOctober 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"Unfriendly, not helpful"

(United States)

Not Verified | Security checkpoint staff: Unfriendly, not helpful, and very rude. Traveling can be overwhelming, and having employees that can so easily and audaciously be so rude is disconcerting.
Experience At AirportDeparture Only
Date VisitOctober 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Such a terrible experience"

(United States)

Trip Verified | This is easily the worst airport in the country. I have a 27 minute flight to Grand Rapids and spend more time sitting in a massive line of airplanes barely moving because they don’t know how to get their flights out on time. Such a terrible experience and it’s not just a one time thing. This happens every single time you come to O’Hare. Never again.
Experience At AirportDeparture Only
Date VisitOctober 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
3/10

"not helpful security staff"

(Denmark)

Not Verified | Super arrogant and not helpful security staff. Cannot imagine going through security check not being able to understand english. The staff I encountered was the worst person ever!
Experience At AirportArrival and Departure
Date VisitAugust 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"Terrible experience"

(United States)

Trip Verified |   Terrible experience at this airport! The labeling of the airport transit system is totally confusing. The train stations are labeled 1,3,4,5. What happened to No. 2? Then there is another station after 5 but not labeled with a name! That’s the station we needed to get to but it looked like it was Station 5! Also the parking lots should have different naming system from the terminals. We parked in G lot. But G is also one of the terminals! When riding the train, we thought we should get off at station 4 where G terminal is but actually we needed to get off at the last station, the one with no name! The design of the naming system is a mess!
Experience At AirportArrival and Departure
Date VisitAugust 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
9/10

"give credit where it was due"

(United Kingdom)

Not Verified | We found one particular member of ground staff at the automatic check in extremely helpful & friendly as we were having difficulty using it.. Also for my first time I needed wheelchair assistance ( twisted knee). These staff also were helpful thro security and to the gate. Most customers are quick to complain but slow to compliment so I wanted to give credit where it was due!
Experience At AirportDeparture Only
Date VisitAugust 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
yes
4/10

"lack of cleanliness"

(United States)

Not Verified |   As a lifelong Chicagoan, I was embarrassed at the lack of cleanliness outside the terminals at O'Hare. Please power wash the sidewalks and paint structures. Gum is stuck all over the sidewalk and its filthy. Mayor Daley would never have put up with this! I wish I had taken photos.
Experience At AirportArrival and Departure
Date VisitMarch 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"does not justify her behavior"

(United States)

Not Verified | I’m an international student and I had to stop at Chicago airport to get a flight to LAX and my mom was with me. We needed to recheck in our bags and I mistakenly went to the wrong room. Since I was the only one who spoke the language I went to an old lady to ask her where I could recheck in my bags and then she questioned me and started to scream at me and my mom who doesn’t know the language. Then we went back in and checked our bags again. After I left I went to apologize to her and she told me to “go and learn”! Like I get it that I made a mistake but that does not justify her behavior towards me and my mom
Experience At AirportArrival Only
Date VisitDecember 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Airport Staff 12345
no
1/10

"terrible experience transiting"

(United Kingdom)

Trip Verified | We had a terrible experience transiting at this so called airport. At security checking we ended up queing twice in the wrong queue because they only informed us as you get nearby the entrance! The time wasted meant we go without washroom breaks and any shopping, else we miss our flight. We arrived at gate B14 and departed at C11, a very long walk. Also need to point out, for some reason the man doing the security checks in our cue was extremely slow at his job, we could hear other passengers also saying “why is this man so slow at his job”. Why was there no supervisor present to notice these inconsistencies. We will be avoiding US airports in future travels.
Experience At AirportTransit
Date VisitMarch 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no