Chiang Mai Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 41 reviews
5/10
No Skytrax Rating
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9/10

Chiang Mai Airport customer review

(United Kingdom)

It is almost a joy to fly into this airport and avoid the chaos that is Bangkok. Have arrived on Air Asia non- stop flight from KL several times over past few months and I've only been unlucky once. Departing is even quicker. A big thumbs up to whoever brought in the CIQ system when transiting BKK so you can clear immigration in CNX rather than in BKK.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Chiang Mai Airport customer review

(Singapore)

This is an efficient medium-sized international gateway which I think is greatly under-utilized. AOT has done a lot in recent years to upgrade the airport with the construction of the terminal extension now used by international passenger traffic. The prices charged at food outlets here are very reasonable.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Chiang Mai Airport customer review

(United Kingdom)

Excellent regional airport nicely split within the same terminal between International and Domestic (I used the latter). Spacious and efficient check-in on Air Asia. Plenty of places for a snack or drink. Low key and efficient security. Good signs screens and flight announcements and adequate seating at the gates.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Chiang Mai Airport customer review

(Thailand)

My local airport. My comments are directed not so much at airport administrators but at King Power who run the duty free shop at CNX. They have an outlet in the arrivals hall. Despite the fact that there are only two daily nonstop flights from KL and Singapore KP deem it too late to offer a service late at night when the Air Asia flight from Singapore arrives at 2300. If you are not going to offer goods for pax on these services one has to wonder why they bother to have an outlet there in the first place? But customer service has never been a strong point with KP. I can only assume that pax off the late night flights from Incheon and Taipei suffer the same fate. Welcome to Thailand. Not a great first impression.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Chiang Mai Airport customer review

A facility not many people will no about but worth knowing if the need arises. I had a minor motorcycle accident en rotue to the aiport recently which left my am bloodied and dirty. After checkin I noticed a 'first aid centre' signposted on the first floor of the international departures terminal. I duly found it and the room is staffed with a qualified nurse. She cleaned and dressed the wound and sent me on my way. I had to sign a register to show that I had attended the facility and I was expecting a small charge which I would have happily paid. The cost - nothing?
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5/10

Chiang Mai Airport customer review

The new look airport is now complete with clear distinction between domestic and international flights. I use this airport several times a month and the improvements were carried out with almost no inconvenience to passengers. It has to be one of the best regional airports around!
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4/10

Chiang Mai Airport customer review

A small 'regional' airport that handles some international flights. Though there is a domestic and an international section if you fly Thai you must enter the international section for Thai check-ins. Going thru the initial security at the front door. Warning : all gels liquids etc must be packed in check-on bags. No allowances. Departure lounge is ok - as long as no more than 2 planes are leaving close together. Arrival (domestic) is a breeze - from plane seat to taxi seat (with carry-on) about 7 minutes. Services (food books etc) are limited. Parking in the lot is easy and 'cheap'. Close to city centre - maybe a 10 minute taxi ride. Airport shared with RTAF 41 Squadron.
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4/10

Chiang Mai Airport customer review

Great little airport but if you cant find your bags on the domestic arrivals belt they will be in the international arrivals hall about a 5 minute walk at the other end of the airport. International departure gates have a smoking room which far superior to what is on offer at BKK as you can actually see when the plane starts boarding.
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4/10

Chiang Mai Airport customer review

One of the better regional airports I have visited in recent years. It is small but quite efficient. The restaurant run by Thai Airways is good and very reasonable. The domestic and international sections are now in separate "terminals" and construction is presently still ongoing. International customs and immigration clearance is far far better than in Bangkok.
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4/10

Chiang Mai Airport customer review

I like its surrounding and staff are friendly. It is not as bssy as Bkk or Phuket. It is just big enough and up to the international standard to handle flights from other countries in Asia and most certainly several daily flights from BKK.
no