Chennai Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 111 reviews
3/10
No Skytrax Rating
Sort Reviews by :
Show
4/10

Chennai Airport customer review

(India)

2012 and I'm not sure this airport has budged in terms of quality ratings. It's about relativity and considering the time gone by a lot of airports in India have come a long way not just gleaming glass and steel structures also aesthetics amenities cleanliness and just looking like it belongs to the right time period. Chennai airport in 2012 reminded me of Mumbai's in the 90's if you don't see the signs to the toilet your nose can rescue you.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Chennai Airport customer review

(Sri Lanka)

Officials are awful security staff make the traveller uncomfortable and keep scolding passengers. Immigration process takes too long by staff with a long face but luckily they don't scold the passengers. Duty free has good options. Airport floor and washroom are extremely unclean. Not enough signs and flight information boards.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Chennai Airport customer review

(Denmark)

This is a very poor airport. Toilets are disgusting. After check-in it gets even worse. A very dark and old- looking place. No signs or information of any kind. No view of the planes. Only upside is that nobody arrives early so we were quickly through security and check-in. There are no restaurants or shops. Just a very strange bookstore and a small "cart".
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Chennai Airport customer review

(Australia)

I flew in and out of Chennai last week. Traveled to Tuticorin during the week and back to Chennai to catch the international flight. I had 5 hrs before my flight was not allowed into the international area for at least 2 hrs no suggestion of where you could rest. I spoke to the security staff at the visitors viewing gallery and was let in and sat around for 2 hrs unable to use the washroom facilities as I was unable to leave my baggage unsupervised. Once International check-in was completed had to sit in the gate lounge for nearly 2 hrs. Washroom facilities were filthy toilets were filthy awash with water no soap to wash hands. Terrible experience - please clean up your act.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Chennai Airport customer review

(Turkey)

Chennai airport is a disaster. Visitors not allowed inside the terminal oppressive security staff everywhere whose rationale is impossible to grasp. Had to wait for several hours outside the terminal unable to re-enter the terminal after arriving on a night flight an hour ago. This airport is definitely to be avoided although I've noticed similar measures and problems in other Indian airports as well.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Chennai Airport customer review

(Australia)

Flew in and out of Chennai International and domestic four times in Dec 2011 and Jan 2012. Arriving from Singapore was the worst it was a wet night and after purchasing the prepaid taxi voucher I exited the terminal to a scene from hell. Fifty or more taxis trying to load passengers in the rain. There was no proper queue arranged and it was a free for all. I last used Chennai airport in 2004 and it has just deteriorated since filthy toilets piles of rubbish swept into heaps beside overflowing rubbish bins with dirty chairs.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Chennai Airport customer review

(United Arab Emirates)

Things are improving although slowly. Airport terminals are becoming larger newer with more international arrival and departure flights. Passengers have to be bear the brunt queuing time at immigration and security is too much. With more flights there is no increase in immigration and security counters no priority for women children or elderly passengers. Passengers spending so much time queuing only increases anxiety of the already stressed traveler. An increase of seating and cleanliness can be improved.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Chennai Airport customer review

(United States)

Chaos is the one word which encompasses Madras airport. I think the people of this city ought to be ashamed of this gateway to this city. Filth grime poor hygiene and generally impolite staff make this an awful airport to arrive or depart through. The security staff are terrible. If you can avoid this airport then do so. I doubt if the modern new terminal is going to be any different since the staff running it will be the same.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Chennai Airport customer review

(United States)

No change since last visit. Terminals are not the most modern. Bathrooms are not very clean and food options very limited. Seating options are very less as well for there are many international flights leaving within a small window. Security was quick and as always immigration officials are pleasant and chatty. This airport is not one where you want to be stuck for long. Can't wait for the new terminals to open up.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Chennai Airport customer review

I recently used visited MAA via Cathay Pacific from Sydney and left for Sydney on Thai. The airport still has the staid look on it though the number of immigration counters seems to have increased. The luggage took a while to arrive. On the return leg the immigration and the security were a breeze; however the allocation of gates and the announcements leave a lot to be desired. The food items are overpriced and the toilets are quite unclean.
no