Charlotte Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 200 reviews
3/10
No Skytrax Rating
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2/10

"staff members at this airport were extremely rude"

(United States)

Not Verified | The staff members at this airport were extremely rude! This was consistent throughout the entire airport. My daughter and I were flying for the first time in a long time and we were appalled at the attitude of the TSA employees, the Bojangles employees, and the market employee. I don't understand how all of the employees throughout this entire airport all share the same negative and rude attitude. What I do understand is that working with the public can be difficult and exhausting. However, the reputation of the Charlotte Douglas Airport should be a consideration, I will do everything in my power from this point on to avoid flying in or out of this airport.
Experience At AirportArrival and Departure
Date VisitMarch 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Horrible COVID compliance"

(United States)

Not Verified | Horrible COVID compliance! Passengers were allowed in the terminal without masks. Airport employees were observed with masks that were not properly deployed, with noses and mouths uncovered. Avoid flying through CLT!!!
Experience At AirportArrival and Departure
Date VisitFebruary 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Apparently everything closes at 8.00pm"

(United States)

Trip Verified | Apparently everything closes at 8.00pm and you’re an idiot if you don’t already know this based upon the employees we encountered. All we wanted to do was have a bite to eat and watch the game, but were rudely told the airport closes at 8.00 even with 10.00pm departures. Don’t plan on grabbing snacks or drinks from any other shops as they all close at 8.00pm and don’t ask if a shop is different.
Experience At AirportArrival and Departure
Date VisitJanuary 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Extremely rude employees"

(United States)

Not Verified | Extremely rude employees who acted like they were doing me a favor by doing there job. Also rude to my family. We will avoid this airport when ever possible do not think I have the patience to be around such disrespectful, rude people I considered filling a complaint but would be a waste of time for obvious reasons
Experience At AirportArrival Only
Date VisitDecember 2021
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"amount of rude behavior was extremely uncalled for"

(United States)

Not Verified | Please explain to the TSA that for some people having a job is a privilege and if they hate their job so much that they need to take it out on all the passengers, it might be a sign to find another job they can be happier with. The amount of rude behavior witnessed by many from our flight was extremely uncalled for. You have done one thing very well, you made a 3rd world country look way better than you.
Experience At AirportArrival Only
Date VisitMarch 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"avoid this airport"

(United States)

Trip Verified | The worst airport I have ever traveled through! If you are going on vacation please if possible avoid this airport! The worst experience flying I have ever had and also thank you American Airlines two busted bags and a hard landing!
Experience At AirportArrival and Departure
Date VisitSeptember 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"slow service, low staffing"

(United States)

Not Verified | Coming back from Jamaica people joke about it being a third world country but comparing the service speed and courtesy there to the reception at this garbage airport is like night and day. Slow service, low staffing, no courtesy, and with two flights in the terminal you’d expect to be able to get your bag in less than an hour of standing
Experience At AirportDeparture Only
Date VisitSeptember 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"think these restaurants would be opened"

(United States)

Not Verified | First of all, no alcohol sales on Sunday until ten, and there are not enough restaurants in this place. The terminals are spare and I get that we are living in the times of COVID, but hunting down food … even coffee is nonsense. For the amount of people on this airport in the early morning, you would think these restaurants would be opened.
Experience At AirportArrival and Departure
Date VisitSeptember 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
no
1/10

"She told me to file a complaint and step away"

(United States)

Trip Verified | There is a Market Fresh located right where you either turn right to go to gates ABCD or left for the E gates. There is a bar there with deli style food and sodas. The kiosk was not working so several people, more then 20, went over to the "bar" register and was told that she was sorry but she could only sell alcoholic drinks but would call someone to fix the kiosk. After standing there for 35 minutes in which she didn't even call anyone but continued serving drinks and more customer were turned away for the Fresh Market sandwiches and sodas, I asked again for her to call someone. She told me to file a complaint and step away. Wow, so the Charlotte Airport Fresh Market is more then happy to sell you booze but not food and sodas which is needed because airlines do not provide those. Also, I repeatedly asked people wishing around in collar shirts and walkie talkies and all they could say is they worked for AA but didn't know how to get in contact with anyone. So I sat for almost 3 hours waiting for my flight, not eating or drinking because I wouldn't purchase booze from fresh market. I could have stood in line for the same time to wait for a table to eat in a bar and I don't eat fast food. Way to go Charlotte Airport. 4th of July weekend and no one from Customer Service is walking the airport.
Experience At AirportDeparture Only
Date VisitJuly 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"The worst experience"

(United States)

Not Verified | The worst experience. After landing, waited in the plane 35 minutes for a gate to become available. Then waited over an hour for luggage. Airport too small for the amount of traffic or not properly managed.
Experience At AirportArrival and Departure
Date VisitJune 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no