Charlotte Airport

Distance from car rental area to check-in isn´t that far compared to other US airports. TSA is a story of it´s own. Not the airport administrations fault! Be prepared to walk a few minutes to get to your gate, but it helps to burn some calories. I rate it as one of the best in the eastern US.

Where to even start. So they installed machines in the arrival area, presumably to get arriving US citizens through immigration faster. Or so you would think. Instead, they actually added those machines as an additional step to hassle incoming passengers, because after queuing for half an hour for the machines you will then be made to queue again to see an agent. If you have the misfortune to be a permanent resident in this country, they will now take your fingerprints and your photo twice. Yes, both at the machines and at the officer's. Of course they then also ask you what you want in the USA. The whole process is ridiculously inefficient, the staff are unfriendly and unhelpful, both visitors and citizens/residents of this country are treated like criminals. The worst experience at any airport.

I have to go to this airport every time I need to fly somewhere and it's such a hassle. The staff and employees are very unfriendly and unhelpful and they assist people with the fewest words possible. Most staff don't look like they enjoy their jobs. Checking in is especially a hassle. They don't care if you miss your flight or not. The airport itself isn't too clean either. The signs are sometimes confusing as well.

What a nice airport. Can get international flights but not huge and crazy like DC or Atlanta. Lots of facilities and they have old fashioned rocking chairs in the terminal area-nice touch. Also have attendants in the restrooms-also a nice touch. Only negative is their intercom system. Hard to tell which gate desk the announcements are from and hard to hear some clearly.

The airport is very busy and does a very good job moving travelers. But the U.S. Customs Service is the very worst of several ports of entry we have been thru. The staff are not well informed uniformly rude and insulting. Overall an extremely poor impression for foreign visitors.

CLT-their directional parking signage is directionless! They should be ashamed of themselves! Had a 7 am flight to SFO and circled your airport three times following your LT parking signs only to find no parking lots. If I had an airport facility saturated in construction chaos I would have employees out in the open to direct traffic and answer questions. If anyone is thinking about flying out of CLT during the upcoming holidays my advice is don't!

Charlotte is a busy airport - a hub for US Airways - and TSA lines there can be tough. There are - when all areas are open - five TSA lines so check out other lines if the middle ones are full. Once inside the airport has pretty good amenities - massage and decent fast food. US Air club is very nice one of the best in the USA. Outside there is a lot of construction. The Hertz rental car center is atrocious - very long lines in May. Attendants in men's room is a lost occupation but does exist here. Stopping off at the men's room is usually a nightmare in most airports. Full time attendant makes it much cleaner. Overall this very busy airport has more southern charm than say Atlanta Hartsfield. For those renting cars the local highways are atrociously under- signed. Often there is one sign and when you look around for more guidance there's nothing. Charlotte NC and NCDOT need to do a much better job in adding signs: Those of us renting cars are new to the area and we will get lost. Most major cities do a far better job of communicating the airport's location with adequate signs.

This review is strictly about customs and immigration. They turned what used to be a simple process into the biggest cluster I have ever seen. First you enter a cavernous room at one end. Then you queue up at the other end. You go through multiple twists and turns with hundreds of others until you reach a kiosk. A person barks at you when the next kiosk is available. Then you are left on your own to figure out the purpose of the kiosk. Once you follow a series of instructions it takes your picture. Then you have to redo the steps for each person in your group. Lastly your are funnelled into another queue to meet with a customs agent to stamp your passport. Once out of line you pick up your bags recheck them go through security again and hope you make your connection on time. This entire process from stepping on US soil to going through security again took around 50 minutes. And this was a Monday night. Ridiculous.

I arrived to Charlotte Airport on my connection to Atlanta. Aircraft had to wait about 20 minutes on the taxiway before going to the gate. Airport was very congested and not maintained. People were standing everywhere and gate change was done last minute. Terminal and gates were very unorganized. Everyone at the gate wanted to charge their phone but plugs were very limited and some were not working.

Going through Customs in Charlotte was horrible. Long lines. Very few employees. One employee in particular was rude and obnoxious. I have been through Customs many other places including London a week ago...all were a breeze to get through. Charlotte also used to be easy. What has happened?