Charlotte Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 170 reviews
3/10
No Skytrax Rating
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5/10

Charlotte Airport customer review

Any US airport that can get a UK citizen travelling in Y class into a rental car and on the Interstate in under an hour from touchdown gets my vote. CLT was presentable and not too crowded. Immigration and all other staff were friendly with the possible exception of the Hertz desk clerk who was a bit curt. I agree with the comment about car return but computer routing to/from the West always seems to take you down Little Rock Road which is a bit of a tradesman’s entrance thus not well signed rather than the more official Interstate route. Be warned!
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2/10

Charlotte Airport customer review

I agree with the other reviewers about the Charlotte airport. It's a gem once you get inside. However if you are returning with a rental car I suggest you give yourself plenty of time. The rental return signage is the worst I've seen in 20 years of air travel. I've been there 5 times and it still takes me a extra time (and a u-turn or two) to find the rental car lot (I use Hertz but they all have the same problem). If you're an airport manager or city planner for Charlotte please see what you can do to improve this one glaring defect. Oh and by the way this Hertz airport rental operation is not the smoothest either. They use one or two big shuttle buses so the wait for a pick-up can be long. On the inbound they didn't have my car ready for me although my arrival was on time (and they forgot the nav system). On the return the bus driver almost ran over me when I tried to board the bus. I'm not kidding. Happy travels.
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Charlotte Airport customer review

CLT is a very nice airport with an easy-to-understand approach. It is also the airport of choice if you are supposed to be heading to any location in South Carolina like CAE (Columbia) or GSP (Greenville- Spartanburg). Taking that next leg is quite expensive so land at CLT and rent a vehicle. The parking garage is simple and very close to the main building. I'd recommend CLT as a good portcall for anyone entering the USA as their customs are efficient.
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Charlotte Airport customer review

I have connected through SFO LAX EWR MIA BOS etc etc and this was my first time in North Carolina. I have to say this little gem wins hands down every time. More akin to a European hub than the hellholes of Los Angeles and Boston and especially user friendly if you have children. Plenty of shops and things for kids to look at and do and just a general feeling of Southern Friendliness Id go back anytime! Definitely doing something right!
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Charlotte Airport customer review

I have only used CLT airport twice (once on arrival and once on departure to/from the US) but what an experience. Based on the other comments I may have arrived on a bad day because it took me at least 90 minutes to get through immigration! I had to run for my connecting flight but I was stopped and selected for an extra security check by personnel that was in no hurry to expedite this check and I did of course loose my connecting flight. I have never experienced anything similar to this. I have been a Star Alliance Gold member since 1998 so I do travel some. Although the time needed to get through immigration may vary I have never on my numerous visits to the US (approximately 3-5 times a year since the mid 90s) had to wait as long as at CLT. Please observe that I always try to get a seat making me one of the first out of the plane just to get a head start for immigration.
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Charlotte Airport customer review

My wife and I connected through CLT on our journey from Nashville (BNA) to London Gatwick (LGW) this past December and found this airport to be far superior to Atlanta for connecting flights. Courteous people everywhere you turn along with an excellent airport layout made our journey both easy and pleasant. I can't really offer an opinion on the restaurants there but the numerous Starbucks were noted. US Airways has really made a believer out of me as far as their friendly employees and pleasant flights. I have been to London on nine previous occasions by four different carriers and US Air overall has been the best way to fly. Upon return from Gatwick into Charlotte the journey through US Customs was far quicker than Atlanta Dallas-Ft Worth Houston or Chicago O'Hare. The big difference is in the sheer volume of passengers that are processed at the larger airports that result in the long lines of tired grouchy people. Baggage transfer and the distance to departing domestic gates are well laid out and the use of moving passenger walkways makes your connection a breeze. If you don't mind going through the smaller Gatwick airport for your trip to London I don't believe that you can beat Charlotte International and US Airways.
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Charlotte Airport customer review

I have used CLT for connecting flights several times. It is a very "pretty" airport and at times reminds me of a smaller-scale O'Hare (due mainly to the greenhouse-like windows in certain areas). Each time I have gone it has been rather crowded but the facilities are more than adequate to handle the traffic. In addition the signage is quite prominent and the layout does not leave you scratching your head. When I arrived at CLT for the first time I had to walk a few terminals over for my connecting flight. It was quite a trek but with the aid of moving sidewalks it was just a 10-minute walk.
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Charlotte Airport customer review

Just returned from Miami to London with a connection in Charlotte - found this airport to be very user-friendly with several restaurants and shops. Not too busy and bliss smoking allowed in the restaurants! Would use again.
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Charlotte Airport customer review

I have connected through Charlotte many times on US Air and though it is far from my favorite airport I'll take it over Atlanta for connections any day--it tends to be far less hectic. My chief complaints with the facilities include: the lack of decent eateries (be prepared to pay $8 for a cold sandwich and drink); the sparseness of some of the terminals (can't recall WHICH but I've flown into one a few times that seemed to consist almost wholly of gates; very few stores or eateries); poor transport within / between the terminals (moving walkways only which are often off or filled by people who don't understand the concept of standing to the right to let those of us running to catch a tight connection by); poor seating at the gates (including sparse power outlets for those of us who'd charge our phones or use laptops while we wait); and the lack of free wireless networking. Also it's often cheaper to connect through Charlotte than it is to originate there-- I've seen differences (involving the same connecting flight) of several hundred $$s before which strikes me as very odd given the extra flight leg involved when not originating in Charlotte. Still Charlotte doesn't seem to experience as many weather-related delays as Atlanta and it is much more sedate in terms of sheer volume of people.
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Charlotte Airport customer review

We connected at Charlotte with US Air on our way from Gatwick to Orlando. Unfortunately we didn't get to chance to experience any of its facilities as immigration was staffed by 2 immigration officers which meant that it took us a ridiculous 75 minutes to clear immigration. We then ordered by the US Air reps to sprint to the gate for our connecting flight which ended up feeling like more of a marathon than a sprint. Seemed nice and clean but hey it's hard to tell when your running as fast as you can with hand luggage etc. Our recommendation is to make sure your at the front of the line when getting off your plane so you don't end up at the back of a line of over 300 people being serviced by 2 surly immigration officials.
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