Charlotte Airport

✅ Verified Review | Honestly, I fly out of CLT very often, as it is frequently the airport where I am forced to take my connecting flight. I say forced, because the staff are absolutely awful. The food service and cleaning personnel are the kindest people I have met, however the check in attendants are the most entitled staff I have ever dealt with. Each and every time I go here (4 times in the past 2 months), the customer service provided is absolutely awful, not taking the customer into consideration whatsoever. I was asked to check my bag, and when I questioned why (as the bag could clearly fit beneath the seat in front of me), the man says to me "because she said so." And had no sort of explanation to follow. Of course when I finally boarded there was enough room for my bag in more than a few overhead bins. I do not recommend this airport at all. The only reason I do is for the kindness I have received from every food service or cleaning crew member, once I thought I lost my phone in the bathroom and the woman in there cleaning was so willing and so kind enough to help me find it. I think this airport's staff need an update on how important customer service is to any business.

Multiple TSA agents standing around with no apparent function while 6 agents handled three screening lines funneling through one of two scanners. Poorly run and extremely inefficient. There is much room for improvement with screening process. Airport also under construction.causing more problems.

There were no Christmas lights up. No cheeriness displayed. Construction mess everywhere. When you walk out from baggage area you walk into a cloud of cigarette smoke that hung in the air. After traveling from other airports this was rather disappointing to see our airport like this.

This is the worst airport I've travelled through. We had a two hour turnaround to arrive from Cancun and catch connecting flight to Dublin. The plane was delayed for 30 minutes between landing and parking. Custom clearance was slow but efficient, as was collecting and putting through baggage. The real delay came at security X-ray scanning. The tray with my bag, sandals and triple sealed duty free bag went through the scanner and was put aside to be checked. Three trays were ahead of mine to be checked. It took 40 minutes before my bag was checked. Obviously staff did not know standard operating procedures regarding sealed duty free bags. There was no assistance, I was just told I had to wait. No manager in charge. The elderly man checking through the bags worked at a snail's pace, and despite my pleas did not ask for other security staff to assist. Absolutely disgraceful. I would have missed my connecting flight, only for my children waited at the departure gate and refused to board. The plane was 25 minute's delayed.

Our flight arrived early from Dallas and then the pilot informed us the ground crew were not ready for us. We proceeded to sit on the tarmac for almost 40 minutes and missed our connecting flight to Cincinnati after racing from concourse C to concourse E with no help. Some moving walkways were broken down and could not be used. The agent at the gate then proceeded to rebook us on the next flight but failed to notice we had first class tickets so we had to go back and get that fixed however this new agent was very helpful. We then had to proceed to a new gate even farther out where gates are being shared by multiple flights and seating is incredibly lacking. This airport is a mess and needs a shakedown and complete makeover.

Charlotte airport is poorly operated. The disorganization is clearly evident in regards to the high amount of delayed flights, which leads to tension and poor customer service. The tarmac crews cannot control traffic effectively. Our plane sat on the tarmac for 25 minutes waiting for the ground crew to simply clear access to the receiving gate. This tarmac delay caused the plane that arrived on time to force many passengers to miss connections. I hope to never travel through NC again.

The worst organized airport in the US with the rudest staff. Every time I fly into this airport I am hopeful that I will have a good experience but it never happens. Never have I sat on the tarmac upon landing like I do here. Again missing a connection not because the plane was late but because the airport is so poorly run that we sit waiting for a gate for 40 minutes. Only to recieved zero compassion from the staff here and downright rude treatment. I will do everything I can to avoid this airport in the future.

Probably my new favourite airport. I honestly was not expecting much after the American Airlines flight coming in from London and a 5 hour wait till my connecting flight to New Orleans but the border control was quick, the bags came quickly, the toilets were clean, there was a wide range of restaurants, I would recommend 1987 market. There was plenty of seatings areas, the staff were friendly and the WiFi was very simple and easy to connect to as well as being fast. I would definitly recommend the airport.

I was there for a connecting flight to Rochester NY, when the airport was closed because of heavy snow. The customer service staff at Charlotte were wonderful. They were all courteous and helpful at a time that must have been a nightmare for them.

Never again will I use this airport. On both flights, although they landed on time, we had to wait some 40 minutes before being allowed to park at the gates. Naturally, passengers who had connections missed their flights. No help was offered to them. I am no spring chicken, nevertheless I had to run like crazy to the other end of the airport in a desperate attempt to catch mine, and I was lucky they let me board just before the doors closed for take off. The return travel was even worse. The connecting flight which had supposedly departed when we debarked, had actually been postponed by 2 hours. Then it was advanced by 1 hour, but nobody told us. When I and other people returned at the gate that we had checked beforehand, it was empty and we were told that the advanced flight had just departed - from another gate. And there was no mention of any flight to our final destination on the departures screens. The rest is wacky: the plane had not been adequately fueled, so the advanced flight had not departed after all. We were allowed to run on the tarmac to climb the ladder to the plane, which eventually departed with considerable delay. Charlotte NC airport: never again.