Charlotte Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 171 reviews
3/10
No Skytrax Rating
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10/10

Charlotte Airport customer review

(United States)

What a nice airport. Can get international flights but not huge and crazy like DC or Atlanta. Lots of facilities and they have old fashioned rocking chairs in the terminal area-nice touch. Also have attendants in the restrooms-also a nice touch. Only negative is their intercom system. Hard to tell which gate desk the announcements are from and hard to hear some clearly.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Charlotte Airport customer review

(United States)

The airport is very busy and does a very good job moving travelers. But the U.S. Customs Service is the very worst of several ports of entry we have been thru. The staff are not well informed uniformly rude and insulting. Overall an extremely poor impression for foreign visitors.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Charlotte Airport customer review

(United States)

CLT-their directional parking signage is directionless! They should be ashamed of themselves! Had a 7 am flight to SFO and circled your airport three times following your LT parking signs only to find no parking lots. If I had an airport facility saturated in construction chaos I would have employees out in the open to direct traffic and answer questions. If anyone is thinking about flying out of CLT during the upcoming holidays my advice is don't!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Charlotte Airport customer review

(United States)

Charlotte is a busy airport - a hub for US Airways - and TSA lines there can be tough. There are - when all areas are open - five TSA lines so check out other lines if the middle ones are full. Once inside the airport has pretty good amenities - massage and decent fast food. US Air club is very nice one of the best in the USA. Outside there is a lot of construction. The Hertz rental car center is atrocious - very long lines in May. Attendants in men's room is a lost occupation but does exist here. Stopping off at the men's room is usually a nightmare in most airports. Full time attendant makes it much cleaner. Overall this very busy airport has more southern charm than say Atlanta Hartsfield. For those renting cars the local highways are atrociously under- signed. Often there is one sign and when you look around for more guidance there's nothing. Charlotte NC and NCDOT need to do a much better job in adding signs: Those of us renting cars are new to the area and we will get lost. Most major cities do a far better job of communicating the airport's location with adequate signs.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Charlotte Airport customer review

(United States)

This review is strictly about customs and immigration. They turned what used to be a simple process into the biggest cluster I have ever seen. First you enter a cavernous room at one end. Then you queue up at the other end. You go through multiple twists and turns with hundreds of others until you reach a kiosk. A person barks at you when the next kiosk is available. Then you are left on your own to figure out the purpose of the kiosk. Once you follow a series of instructions it takes your picture. Then you have to redo the steps for each person in your group. Lastly your are funnelled into another queue to meet with a customs agent to stamp your passport. Once out of line you pick up your bags recheck them go through security again and hope you make your connection on time. This entire process from stepping on US soil to going through security again took around 50 minutes. And this was a Monday night. Ridiculous.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
no
2/10

Charlotte Airport customer review

(United States)

I arrived to Charlotte Airport on my connection to Atlanta. Aircraft had to wait about 20 minutes on the taxiway before going to the gate. Airport was very congested and not maintained. People were standing everywhere and gate change was done last minute. Terminal and gates were very unorganized. Everyone at the gate wanted to charge their phone but plugs were very limited and some were not working.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Charlotte Airport customer review

(United States)

Going through Customs in Charlotte was horrible. Long lines. Very few employees. One employee in particular was rude and obnoxious. I have been through Customs many other places including London a week ago...all were a breeze to get through. Charlotte also used to be easy. What has happened?
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Charlotte Airport customer review

(United States)

Living in Philadelphia I always feel annoyed that I have to change flights at CLT to get to almost anywhere in Latin America on US Airways. That said it's very convenient if your flight arrives at concourse D (a number of PHL-CLT flights arrive at concourse D as they continue on to international destinations) as all international flights depart from concourse D and it's very convenient. If your flight arrives at any other concourse expect a really long walk. However my latest arrival at CLT was anything but convenient. There's a lot of construction going on in the customs and immigration area and confusion reigns with even the staff not really understanding where anything is. The Global Entry kiosks are still right at the entrance to the hall but for some inexplicable reason instead of letting Global Entry passengers exit through the lane closest to the kiosks they are now directed to join the huge line of passengers waiting for the other lanes and then directed all the way to the other side of the hall where the exit for Global Entry is covered in black plastic. After pointlessly waiting over half an hour to exit the scene in the baggage claim and customs area was just as chaotic. After finally emerging from customs and directly into the baggage re-check-in area I totally forgot that I needed to check in the two bottles of wine I had purchased in duty free before I rechecked my suitcase. Luckily I hadn't got too far but by the time I returned to the counter my suitcase had already disappeared into the bowels of the airport so I then needed to check in my carry on bag with my wine. What an absolute mess of an airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Charlotte Airport customer review

(United States)

Not a half-bad airport definitely the superior US Airways hub in comparison to Philadelphia. It's very clean nicely signed everywhere and the workers generally have good attitudes. However it would seem the runway layout may have some issues and when it was raining yesterday everything fell through by a bit. A shuttle would be good as well. Overall I'd fly again but I'd give myself more time in case something goes wrong since they aren't as quick to fix errors like some other airports I've been to.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Charlotte Airport customer review

(United States)

We recently flew from Charlotte NC to Chicago IL on June 7 2013. I had never flown before but my husband had on several occasions so he knew what to do. The screening process only took a matter of minutes. We did end up having to wait for quite a while because there was bad weather outside causing our plane to arrive late. We didn't have any problems with the staff or with the facilities. Anything we needed was readily available.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes