Charlotte Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 124 reviews
3/10
No Skytrax Rating
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9/10

Charlotte Airport customer review

(United States)

I got through the immigration line in less than 10 minutes! Yes you have to claim your luggage and then recheck it but it was hassle free. Now the line to go through security was ridiculously long but it moved relatively fast. Overall I was very pleased with this airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Charlotte Airport customer review

(United States)

I flew into Charlotte airport from Rome and had a layover in Charlotte on the way to Greensboro NC. First the International flight procedures were really confusing. You have pick up your checked luggage carry about 10 feet and recheck it. Very pointless. Also I've never been treated so poorly in any airport in my life. They rudely yell commands at you. They are very unorganized and blame it on the customers. I had my passport thrown back in my face at passport control/customs. Overall I was very disappointed with my experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Charlotte Airport customer review

(United States)

If you are booking an International Flight don't even consider going through Charlotte. They do not have enough employees to handle the volume of people. We landed there from the Cayman Islands. The line for immigration was over 90 minutes. We had to run to our connecting flight. Arrived in Milwaukee missing a bag that was left in Charlotte.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Charlotte Airport customer review

(Brazil)

Decent airport. No big complaints other than as usual inadequate space in front of the terminals for the large number of cars that drop off passengers. There should also be monitors showing flight status that are visible from the food court areas. A dearth of airline clubs - just US Airways I believe - but there are at least three of those. I found the signs giving directions within the terminals a bit confusing.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Charlotte Airport customer review

(United States)

For the most part CLT is a pretty run-of-the-mill domestic hub airport. However there are two things that really stand out. The first is the good selection of locally themed restaurants. The second are the rocking chairs under shade trees in the main terminal area complete with power ports (the free WiFi is an added bonus - if only they had more of the rocking chairs because finding an open one can be difficult). You definitely get the feeling of being home in North Carolina while transiting through the airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Charlotte Airport customer review

(United States)

The sound system is terrible. The airport needs to seriously rethink the acoustics in the terminal as messages from gates are too loud and can be heard from gates away. The sound engineering needs a lot of work.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Charlotte Airport customer review

(United Kingdom)

Transiting from London and to Washington DCA was a delight. A large number of immigration officers at their desks waiting for us to get off the plane courteous and friendly staff two people in front of me at the security check to get back into the airport. The terminal is adequate with the usual selection of shops and cafes. By far the best arrival experience I have had in the USA for decades.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Charlotte Airport customer review

(Brazil)

Transited twice during recent trip - once on international to domestic and once domestic to international. Former went smoothly. I was worried our 2+ hr connection would be sufficient but Immigration and Customs were very quick processes and we didn't have to wait too long for our bags to arrive. On the return we were on a small plane (Dash-8) from GSP. As expected some of the larger carry-on bags were taken from us and put in the baggage hold and given tags to retrieve the bags upon landing. Upon arrival the unloading of bags on the tarmac seemed to take a long time and when a thunderstorm approached we all had to go inside. Finally the workers were allowed to get our bags and gradually put them in the terminal where we waited. The airport is quite big and can take a while to traverse with somewhat confusing signage though certainly nothing like some other airports such as ATL. Managed to find the larger of the two US Airways clubs so we were out of the crowds until it came time to board our next flight.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Charlotte Airport customer review

(United States)

Transferred from a US flight to another US flight. My flight from FLL arrived at the B concourse and I had to transfer to the C concourse for my flight to LGA. It was the evening rush hour and it was very crowded. Transfer was painless with the moving walkways. The selection of restaurants and shops is excellent lots to choose from. The gate area was rather cramped and the ceilings were dilapidated as well as the windows were dirty. Overall a great airport with friendly staff not the best one but it was a good experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Charlotte Airport customer review

(United States)

My wife just arrived at CLT with two small children enroute to PHX from PLS. The flight was 30 mins late. Customs took 2 hrs. She missed her connection. She asked if there were any special processing lines for small children like in MIA. The response "get into the back of the line like everyone else". Great treatment for a 5 yr old. Everyone in the airport and US Airways were rude and unhelpful. Avoid at all costs. We will continue to fly American through MIA.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no