Cebu Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 71 reviews
4/10
No Skytrax Rating
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2/10

Cebu Airport customer review

(Saudi Arabia)

This Airport is supposed to be in the hands of a private company after they won a bidding to take it over but you would hardly think so as there are only cosmetic changes like a bit of paint and posters. I flew out of this airport recently and you have the same chaos at the x-ray machines just to get into the check-in area. There is even less seating than before in this area before you check in and you see people all over sitting on the floor waiting for the check-in counter to open. After check-in you have another x-ray machine with staff who really couldn't care. All the seating is still the same cold uninviting metal chairs. The toilets are still filthy and no maintenance on the one I visited. Its a small airport but this private operator is definitely not up to the mark in terms of making it a pleasant experience for passengers. The food stalls etc.. are very expensive for what you get so gave that a miss. The only saving grace was the free Wi-Fi that actually worked along with this airport being better than NAIA T1.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Cebu Airport customer review

(United Kingdom)

As usual entering Cebu Airport is brilliant as it only took me less than 10 minutes from leaving Cathay Pacific to leaving the airport. However I made a mistake I was approached by a taxi driver and I ended up paying double the fare nobody warned me about this. Lounge at Cebu airport is OK but could be improved. Some changes seem to be happening it seem cleaner however the departure lounge is pretty awful. This time I am rewarding it a 7 5 as it is excellent in leaving the airport but this time I have rewarded an extra 2 point on leaving as I met a wonderful immigration officer and chatted about Cebu Airport. Next year they are set to improve the departure and extra shops and reckon it will be finish in 4 years.
Queuing Times 12345
Terminal Cleanliness N/A
Airport Shopping 12345
no
7/10

Cebu Airport customer review

(Philippines)

Both the domestic and international sections are adequate overall. I've been through this airport 8 times in the past year and it is generally a stress-free experience. It is clean the queues are usually not bad the security / customs / immigration / airline officials are polite and the air conditioning just about right for everyone (judging by the lack of people either fanning themselves or shivering). There are quite a few shops but they mostly sell the same things and travellers shouldn't rely on them for books magazines or puzzles. The smoking area in the check in area is fine but the one in the departure area is best avoided unless you're really desperate. There doesn't seem to be free wi-fi (or if there is it isn't working).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Cebu Airport customer review

(United Kingdom)

I have written several reviews. It is a brilliant airport to use when you arrive particularly if you are a premium traveller. From the moment I landed and got through immigration and picked up my luggage it took 6 minutes (admittedly with the assistant of the fabulous Cathay Pacific staff who led me through to the immigration first). The only issue I have is my poor friend has to wait outside the building. On my return to Cebu after checking in very quickly and paying my departure tax of 550 peso (honestly where does the money go) and through to the Cathay Pacific VIP lounge not bad but no hot breakfast something they should consider though. Then through to departure waiting lounge luckily the wait was only 10 minutes but plastic seats. There is talk of a new airport with 5 star facilities but I been told it wont be ready until 2030. I given it a 5 as it is excellent in entering Cebu but no points in leaving as lack of facilities.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Cebu Airport customer review

(Australia)

Traveled from SIN and arrived at around 4am and had a connecting flight to Boracay 3 hours later - nowhere to sit useless wifi mosquitoes everywhere. One of my worst connections ever. The only good thing was the painless and quick passport check but that's it. Departure Quick security process and passport check the only thing I didn't like was the exit tax. Where is the tax money going? Definitely not to improve the airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Cebu Airport customer review

(United Kingdom)

I arrived from London via Hong Kong and as I was flying business class the whole procedure from getting off the plane luggage and passport control took less than 15 minutes very impressive however I hated the idea that people who wish to meet their friends or families at airport including mine were made to wait outside the airport in all kind of weather to me that is like treating them like 2nd class citizen. Apart from that I love arriving at Cebu as I know I be out so quickly.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Cebu Airport customer review

(United Kingdom)

Pleasantly surprised by the business lounge which is quite good for such a small and behind the time airport. However I do have several criticisms. 1: Why do I have to pay for departure tax as far as I am aware it only the Philippines that does this and I am not convinced that the money will go to improve the airport. 2: Lack of shops. 3: I would have thought there would be a better seats for business class and first class passenger again the departure terminal looks tired and unclean and the seats are not that comfortable either.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
no
8/10

Cebu Airport customer review

(United Kingdom)

Cebu International Airport has changed a lot and for the better. It's small and efficient. Exiting the airport is smoother and hadn't been hassled anymore by airport staff asking for freebies and asserting to help with your luggage even if you don't want to mainly to ask for tips. It's quick and smoother so well done.
Queuing Times 12345
Terminal Cleanliness N/A
Airport Shopping 12345
yes
na

Cebu Airport customer review

(United Kingdom)

I arrived at Cebu airport to leave for HKG and then onto London. (My last report was 3 weeks earlier on arrival this one is departing). The main part of the airport was buzzing and a nice selection of shops however once checking in I was so surprise that I had to pay departure tax and had no pesos on me luckily I had English money but I suspect I got rip off with the lousy exchange rates. Why on earth do I have to pay this departure tax wasn't happy about this at all. There is one restaurant at the departure lounge and it is very expensive had to sit in the large waiting area where the seats was dirty and very uncomfortable 3 hours of boredom no cheap drinks either.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Cebu Airport customer review

(United Kingdom)

This is the first report of me arriving in Cebu after a long flight from London to Hong Kong I was very please to get off the plane and find my luggage was already waiting and straight to passport and out all in 20 minutes however a little surprise how quite the airport was but had not realise that my friends were waiting for me outside the airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
yes