Casablanca Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 44 reviews
2/10
3 star Skytrax Rating
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5/10

Casablanca Airport customer review

(Denmark)

Casablanca airport provided a very average experience. The young girls managing the check-in counters were more concerned about chatting with each other instead of checking peoples luggage in! So it took forever to check-in. It didn't get better at immigration where the locals pushed forward and tried to skip in line if they could get away with it. And again the staff took their time with checking people. The safety check was an absolute joke! Yes it was the usual as in all other airports but here the staff didn't care about people setting off the metal detector! The airport was clean and had an average amount of shops.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Casablanca Airport customer review

(Canada)

Casablanca must surely rank among the most tourist hostile airports anywhere. My wife and I arrived by Air France from CDG at 3pm and were stuck in the immigration line for 2 hours. There were a number of women with small children in the line and they too had to cool their heels until an immigration official eventually got round to processing them and eventually us. We had a driver waiting to take us to Marrakech and I feared that he might have given up. But no. Apparently this is the norm. The imigration check was somewhat "speedy." We got through in only 1 and a half hours. If Morocco is interested in increasing its tourist potential this is not the way to go.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Casablanca Airport customer review

(United States)

Probably the worst experience of my life. Not exaggerating. Cigarette buts and stray cats everywhere. "No smoking" signs and announcements yet every single individual in the [overpriced] cafe was smoking. No accountability among employees. Spent twenty hours in the airport trying to get on a flight that I had booked. Got bounced between six different desks for hours. Seventeen-hour delays flagrant lies insults and employees and police continuously attempting to extract bribes. The shops will sell you phone cards too but all of the phones are out of order. Most of the "complimentary" WCs are half out-of-order and lacking TP. Half of the airport (T3 and the corridor toward it) are unlit unused and poorly laid out. Employees will claim to speak English and French. They don't know English and some of them hardly know French.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Casablanca Airport customer review

(Italy)

Casablanca is a terrible airport both in tems of facilities and personnel. Despite being an intercontinental airport there is bag deposit facility and no hotel. The closest one is over 3km away. The person at the information desk in the new terminal barely speaks any other language than arabic and is uninformed. When I asked the hotel phone number he didn't even have it written somewhere and had to struggle to remember it by heart! The worst is passport control: when I asked the guy to stamp a used page since I have very few empty ones for my visas he nodded and then stamped a virgin page straight away! I could not believe it! He just said: "sorry it doesn't matter anyway".
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Casablanca Airport customer review

SWhile the new Terminal 2 is spacious clean and well equipped check in-staff are not well trained. I came to the airport and they told me I should have had a hard copy ticket not an electronic ticket and there was nothing they could do about it. I insisted they try and resolve the problem. After waiting until all passengers were checked in I asked again for help. The girl begrudgingly said she'd go to the Main Office and took a French woman passenger with her with a similar problem but told me wait there. They were gone almost an hour and I asked for help from the remaining check in desk woman on duty. She told me she had nothing to do with "my problem" so my husband explained in Arabic and asked her politely for help. She was very rude and very angry I asked her for her name. She started screaming at me "Are you the police? Are you a gendarme? I don't have to tell my name or badge number to anyone but the police." She refused to call her supervisor and continued her contemptuous and rude treatment towards me yelling at me to go sit down. The police showed up and she calmed down. The other woman then arrived with the French woman she'd helped who also had only an electronic ticket but told me the same thing again "We will put you on the plane to Lisbon and when you get there get your baggage and go find US Airways and ask them to straighten it out." The police then escorted me to the plane which was late taking off which had inconvenienced all passengers. And all this problem because they claimed the computer systems don't communicate with Lisbon/US Airways. These employees need better training in customer service or they will run everyone off eventually.
no
2/10

Casablanca Airport customer review

So crowded you couldn't move and the 3 or 4 kiosks for food packed and staffed by one or two people serving up overpriced and lackluster sandwiches mostly. There are no gate numbers on your boarding pass - I was told by an airport employee and a police officer I should go to gate 26 for my connection to Montreal. Then 1/2 hour before my boarding time a bus pulled up and the police yelled out "New York" - I just happened to ask him about my flight to Montreal and he told me to get on the aforementioned bus. This took me to the correct gate for my flight. None of this info is posted announced told to you or on your boarding pass. Only by the grace of God and the good will of surly airport staff will you get to your flight! Avoid if you can.
no
3/10

Casablanca Airport customer review

Quiet clean and organized airport. The check-in is usually done quickly without waiting. Only negative point is the customs staff that always try to get some extra money out of you by asking you to be "nice" to them. I always told them that I already spent my last MAD and maybe could help them out next time. These people should better controlled as they put a very negative image on the country.
no
3/10

Casablanca Airport customer review

The airport had seen some good and tangible improvements. The problem that needs to be urgently addressed still is transport to and from CMN especially after 2330. This is an airport and many international flights arrive at or around 2300. So please CMN operators don't leave arriving passengers at the mercy of the highly priced and notoriously disorganised taxi drivers. The rating of any airport is measured not only by new buildings and check-in counters but by other services it provides to the public such transport links their availibility and their affordability.
no
2/10

Casablanca Airport customer review

A good effort to facilitate passengers and advance tourist industry but efforts occasionally are not enough. Nobody knows what and where endless bureaucracy and delays in everything. Big surprise: on the way back to Athens August 25th 2008 departure 02:45 we had to do the check in with only 2 desks open for 250 passengers while the man on the desk was disappearing every 2 minutes or 3 to talk with colleagues and fool around. The flight was delayed because most of the passengers had not done the check in although been there 3 hours before. No duty free shop was open for travellers to spend their money. Overall impression: decent infrastructure average to law quality services.
no
3/10

Casablanca Airport customer review

Casablanca Airport is a huge surprise. I had expected something less fanciful only to meet a well run and neat airport. Clearing customs in a large bright room lit by natural sunlight is comforting. It is a little darker at baggage claim and the arrival hall is more sombre than the departure. There are some money changers and unfortunately along came the touts as well. The train station is right below the airport and train service is 1 train per hour into the city (30-40 mins). The International Departure Hall on the other hand is modern bright and spiffy and again clearing customs is a breeze. My only grouse - the check-in rows and customs are far apart so a fair bit of walking is involved. The gates are clearly marked and easy to get to and eateries and cafes are fairly easily located.
no