Cardiff Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 92 reviews
3/10
No Skytrax Rating
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1/10

Cardiff Airport customer review

Had the misfortune of using Cardiff last week! Arrived early for a check in at 6pm and had a couple of drinks in landside bar imagine our surprise when at 4pm we were told that the bar is closing and that the only bar facility was Airside! We were unable to go airside as check- in for our flight was not till 6pm. We then went to restaurant landside to get a hot meal - the airport closes landside it would appear at 4pm even for food! Once again the response was go Airside! Cardiff airport claim to be an international airport - act like one and have a full service available landside.
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1/10

Cardiff Airport customer review

Travelled out and back the same day to Dublin on Aer Arann. Getting dropped off at the airport requires running the gauntlet of the security staff on the approach road - twice we had to stop and tell them we needed to drive to the airport to drop-off. Security seems a bit over the top - especially as they merely waved us on - didn't check the car ask to see my ticket etc... Checked in on-line so avoided the queues - amazed how many security staff are employed. Arrival back later that evening was very different. The airport is no longer allowing cars to pick-up from outside the terminal - instead cars now have to enter the unlit short stay car park down the road from the terminal building and wait for passengers to find them. Not so easy when its dark and raining. After leaving a very chaotic terminal building I had a difficult time trying to find my lift home. The car park being used is unpaved with mud and gravel underfoot - not sure how anyone would manage with a luggage trolley. It requires a walk along the airport road for a couple of hundred yards. Once I had found my lift (could only do this by means of a mobile phone and directions) it took about 10 minutes to exit the car park as cars were not following any type of one way system - reason - no arrows painted on the gravel. I have no idea what the management of this airport are doing here - the airport is a disgrace to Wales (and the UK for that matter) and I would be ashamed of welcoming any visitor into Wales via this airport.
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2/10

Cardiff Airport customer review

Really worn and shabby but it is small and one can get through quickly which is definitely good but not a great advertisement for the capital of Wales. There is a lot of room for improvement. It compares poorly to Bristol which is pretty average. The road system between the airport and the city is like something out of another era. This airport really is a bit of throw back in all senses and this a for a city with the millenium stadium.
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3/10

Cardiff Airport customer review

I have never found getting to the airport a problem. The road access is fine - much better than Bristol. However the passport control system on arrival back into Cardiff is a nightmare - the only airport I have known to take so long is Plodiv in Bulgaria!
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3/10

Cardiff Airport customer review

It's tatty when compared to the likes of Bristol International Airport both in terms of number of destinations you can fly to as well as overall look and feel and the food options are low quality and over priced. On the plus side it's easy to get to by car but public transport options are severely limited and it's a nightmare if you are reliant on a taxi and your flight arrives at the same time as a load of others (expect big queues!) Definitely not a place with the customer at it's heart.
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3/10

Cardiff Airport customer review

Can't understand the fuss with poor road access. Cardiff is much easier to get to than most UK airports. I regularly fly KLM to Schiphol then to Shanghai. CIA is shabby and run-down catering facilities very mediocre but fortunately I don't need to use them as I drive my own car and find I can get from the place very easily. I have never encountered traffic problems. I understand taxi and public transport provision is poor.
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1/10

Cardiff Airport customer review

Have flown from Cardiff airport several times in the past 12 years. Little has changed however - the airport is in dire need of a complete make-over. Not the cleanest of places decor old and overall looks more like a bus station. Going through customs coming from an Amsterdam flight also can seem a little nerve-wrecking - many folks are pulled over and usually customs officers with sniffer dogs come over to you I assume sniffing for drugs. This can be a little intimidating with a dog sniffing all over your luggage and person! Outside there is only one taxi company and they can charge 27 pounds sterling for a trip to downtown Cardiff. In contrast if you take a taxi from Cardiff to the airport with another taxi company it will be considerably less! One final note - recently it took me 40 minutes in the morning to get through security leaving Cardiff! In summary although this can be a useful airport to link with Schiphol in Amsterdam in reality it is way below standard and I'm surprised Welsh Tourism and local business do not push for better standards and service. Bristol airport is much nicer!
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3/10

Cardiff Airport customer review

Didn't personally fly from Cardiff but we took my daughter and a friend there as they were going on a day's educational visit to Auschwitz. Access was well signposted and the separation of "drop- offs" and "pick-ups" seemed to work quite well. We were pleasantly surprised at being able to drop off the girls right outside the terminal building without any fuss. Picking them up late at night was less straightforward as they seemed to take ages coming through to the Arrivals area after the plane had landed even though none on their flight had hold luggage to collect. The delay was at passport control as three flights arrived within about 20 minutes of each other. By the time the girls came through the queue for car parking payment at one end of the arrivals area virtually joined the queue at the other end for the (one?) ticket validating machine. Some people obviously got fed up waiting in one or other of these queues so there was a snarl up by the exits from the car park while people left their cars to pay at the "box" nearby and others with tickets ready (but time running out) fuming because the exits were blocked. More pay / validation points are needed. As to the airport itself my daughter (used to Liverpool & Manchester) described it as "sweet"!
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2/10

Cardiff Airport customer review

When will this minor provincial airport realise it should have aspirations? As previous posts show public transport is poor especially late and early in the day. And it must be one of the few European airports that does not have a taxi rank and where very long waits in a tiny taxi shed are common. The interior is dreary and the up down turn round down up of the maze-like entrance from incoming flights is hardly an 'international arrival' experience. I use it because it is close to home but every journey brings another example of lack of customer focus and management grip. The other morning I was travelling with light hand luggage only and had printed-off my boarding card from the web. Thus I went straight upstairs to security. "The scanner's not working you'll have to go back downstairs to check in and get a regular boarding card". That I did queuing up patiently. Then upstairs again where a different member of staff remarked "sometimes it works sometimes it doesn't". I asked if she could get a supervisor to put up a prominent notice at the foot of the stairs when their only scanner went out of order like this - just so that pax didn't have to go up the stairs only to have to go down again and then up again. This appeared to be a revolutionary idea for Cardiff. Perhaps they can't source a notice board and marker pen - and I'm sure they haven't thought of having two scanners have they? They certainly haven't trained their staff to be resourceful and pro-active.
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2/10

Cardiff Airport customer review

We flew into Cardiff airport on Thursday 24th April intending to get public transport to central Cardiff. We missed the two buses that could have got us there (one direct and one via a rail connection) as they left the stand within a couple of minutes of each other and then we had to wait an hour for the next to arrive although one was scheduled to have arrived after about 45 minutes it did turn up but having dropped passengers off it drove away without picking up the waiting passengers. This was at 5pm so hardly an off-peak period!! We returned to the airport on Monday 28th April to fly to Malaga. It took us an hour to check in with bmibaby although there were only about a dozen people in the queue ahead of us. When we got to the desk we were a kilo overweight so we removed a bag of magazines from our suitcase and put it in our cabin bag which was almost empty. This put us below 20 kilos but the girl did not seem too happy at what we had done and insisted that we put the cabin bag in a measuring cradle even though it was a regulation size airline cabin bag. It fitted easily needless to say. Was she resentful at not being able to charge us excess baggage? We have travelled dozens of times all over the world with that bag and never been asked to prove its measurements before. Then it was the turn of the security check into departures. One desk open a large queue of people and further delays. We and others expressed our annoyance at the fact that there were 11 other security staff just hanging about chatting to each other. To add further insult to passengers some 'staff' who had been waiting to clear security were called forward and given priority over paying customers! The general facilities of the airport seem good but clearly there is a major management problem which causes problems for passengers and probably results in loss of revenue for airport shops/cafes etc. as passengers spend so much time in queues they have little time left for anything else.
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