Cardiff Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 92 reviews
3/10
No Skytrax Rating
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2/10

Cardiff Airport customer review

(United Kingdom)

Since BMI baby has left this airport it has become far to expensive to use the airport from now on all our holidays will be from Bristol or Birmingham. I personally can not see this airport lasting much longer and the management are closing this airport by out pricing its use to the working class people I have just priced a return flight for September this year from Cardiff to Alicante Spain and it comes to £149.00 from Cardiff and the same flight from Bristol is £46.00.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
6/10

Cardiff Airport customer review

(United Kingdom)

Incredibly small airport which has it's good and bad points. No queues at check-in and security are always welcome. However major shortage in places to eat needs to be addressed. Waiting areas were clean as were the toilets - both before and after security. Ground staff were very helpful and friendly. Better advice on how to reach the city centre wouldn't go wrong however!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Cardiff Airport customer review

(Australia)

Avoid this ironically-named airport especially if you're not a local and especially if you're using it to arrive. If you've found and survived one of the limited flights followed by a long wait and an over-the-top interrogation at passport control (which seems to be standard for non- Europeans) then comes the punch - you're in the middle of nowhere and you won't get any help. It's hard to believe that an airport like this still exists.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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3/10

Cardiff Airport customer review

I fly from this airport regularly to NCL and although it has very basic faciilities it's very quick to get through check in/security and onto the plane. I only use the coffee shop and it's always open when I pass through. Shame there is only a limited range of scheduled services from the airport though.
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2/10

Cardiff Airport customer review

It's going downhill even further. The shuttle bus to the newly-built link railway station is being retired from the end of May leaving pax without a car to a disorganised bus service. And guess what? The only hand scanner for self-printed (online) checkin documents was out of order again today. Unsuspecting travellers thus had to return downstairs to the departures hall queue up at checkin lines often waiting up to 20 mins for a card boarding pass. I suggest that regular travellers send in their spare change to the Airport Manager so the Airport Appeal for a Second Scanner Fund can buy a secondhand backup reader from a more efficient airport. That said staff here are fine and often a bit frustrated at the inefficiencies from management.
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2/10

Cardiff Airport customer review

Cardiff is a typical small airport which has traditionally been principally for charter flights. Over the years I have seen its custom fall away as charter customers switch to Bristol and Birmingham both of which offer far better service. Cardiff has tried to reinvent itself as an 'International class' airport but it is never going to compete with the likes of Birmingham and that has failed miserably. Because of security restrictions the roof is never open and the upper floor rarely accessible. The building has all the charm of a Communist era building with few external windows. Compared with Bristol it is very claustrophobic. The land side facilities are minimal. The only positive side is the helpful disabled facilities and support that is offered.
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3/10

Cardiff Airport customer review

Cardiff Airport has strengths and weaknesses. It is small so you can easily get from one area to another without too much difficulty. It has a pleasant Executive Lounge and a small range of shops. Retrieval of baggage is fairly painless and staff are fairly friendly. However the airport is still set in the 1960's and the major re-construction work to make it a 2000's generation airport has not taken place. The limited choice of flights the supporting services of bars restaurants and car park all create the impression of an airport with limited ambition and initiative. Earlier comments about drop off and pick up remain issues to a certain extent (the logic of having a security barrier at which you are simply waved through without any check seems a particularly useless feature).
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4/10

Cardiff Airport customer review

Semi derelict dirty? Not sure how anyone could describe the airport as this - unless they have some sort of an agenda. I use the airport 3 or 4 times a year and find it perfectly acceptable for what I need. Not perfect but then again what airport is? Last week after flying from Edinburgh I disembarked paid for the car parking (not pre-booked) and was out of the airport within 15 mins. What is the problem with that?
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1/10

Cardiff Airport customer review

Have used Cardiff airport a few times but only due to flight price rather use Bristol even at a higher cost. Staff are friendly but the airport is semi-derelict dirty and the building work never seems to finish and the benefits cannot be seen. Car parking is expensive and the shuttle bus almost non-existant even access by road is difficult. Do'nt believe their claims about being accessible by train.
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3/10

Cardiff Airport customer review

I've never really had much problem when flying out of/into Cardiff. The security system needs looking at - passengers standing in queues for over an hour in high season - I witnessed a lady passing out as a result of standing in a non airconditioned room for over an hour. There is only one taxi rank outside the airport but there are local firms that you can ring for a taxi. £27 to Cardiff city (as a previous writer stated) is actually a good price - Cardiff Airport is actually around 12 miles away from the outskirts of the City. I agree that the airport needs to up its standards dramatically to compete as an international airport but it is getting better.
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