Cardiff Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 97 reviews
3/10
No Skytrax Rating
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10/10

Cardiff Airport customer review

(Germany)

My experience of this airport was positive. I can't understand all the negative reviews trashing the place. Staff were friendly. Security also efficient and friendly. Seemed a little bit too quiet for a modern airport. I know they are trying to attract more business and I really hope they succeed. I'd read all kinds of horror stories about the place but it was fine. I'd been using KLM to travel into Bristol as it's usually a little bit cheaper but will definitely use their service into Cardiff again as it is closer to my destination.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Cardiff Airport customer review

(United Kingdom)

We have flown from Cardiff airport for over 30 years. My mother and father used to fly twice a year back and forth between Dublin in the late 50's and early 60's and as a child I flew regularly between Cardiff and Dublin to visit family. As a family I my husband and my two teenage sons have used the airport since 2001. In December 2001 we flew on a day trip to Lapland. In 2006 it was with Thomson to Sanford Florida and experienced no problems. Again in 2008 to Sanford Florida with Monarch. In this occasion we arrived at the airport at 4am for our 7 am flight and didn't check in until 6.15 due to a computer crash. We then used the airport in 2009 to fly to Dublin. We didn't return until 2012 where we flew back to Dublin. We are flying yet again to Dublin in October this year and are hoping to have another stress free experience at this airport!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Cardiff Airport customer review

(United Kingdom)

Very disappointed that since the take over of Cardiff airport no budget airline has returned eg. BMI Baby or would be nice to see Ryanair or EasyJet. Living in Wales we should be able to get flights for the same price as available from Bristol airport and not get the extra flight supplements also more competitive airlines than Thomson or Thomas Cook. I and many friends and family choose to travel to Bristol driving past Cardiff airport as there is usually a saving of at least £600 per family booking when travelling from Bristol with these airlines. Cardiff really needs to look at the services and flights available if it is going to develop in a competitive market.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Cardiff Airport customer review

(United Kingdom)

I have just read the previous reviews and I'm sorry but I totally disagree with them! Quick check in quick through security yes they are strict but welcome to a modern safety conscious airport. Compared with some of the modern airports it could do with modernising however that really does not bother me. Parking was cheap at the Holiday Inn Express with a free taxi to the front door which took 2 minutes altogether. Cardiff airport has retained another passenger and would recommend to anyone else.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Cardiff Airport customer review

(United Kingdom)

Dull ugly and (worst of all) the most unreliable and infrequent airport-to-city centre transport system of any airport I have known. Little wonder the airport is a white elephant recently bailed out by the Welsh Assembly government. You will arrive and discover that there are no taxis (these must be ordered) no trains (although there is a train link some distance away requiring a taxi!) and (most shameful of all) buses that depart once every 45 minutes! The latter are poorly signed and the whole this is a fiasco. I arrived on a flight at Cardiff Airport at 7.30pm and the terminal was closed. We were escorted through an area by airport staff to an exit and dumped outside to fend for ourselves (see above about lack of transportation). It was like flying to Uzbekistan circa 1953! I urgently recommend that you fly to Bristol instead then take the train. Failing that just don't go to Cardiff.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Cardiff Airport customer review

(United Kingdom)

Being disabled at Cardiff airport is a nightmare. We leave the car at the highwayman parking their mini bus parks in front of the airport and this is where the trouble starts. I have to try and get a suitcase up 5 steps while walking with a walking stick at check-in it was not explained how far gate 13 was. The experience happens in reverse when I land surely slopes would be better then steps to the car park.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Cardiff Airport customer review

(Ireland)

I have used many airports in the world and have had very different experiences in each. However Cardiff airport is unique. The infrastructure is dilapidated and reminiscent of some early Soviet political chambers. The shenanigans inside the building provided by the 'security' folk is astounding. A very unpleasant (and unnecessary) thorough frisking. The security staff were disrespectful and appeared to be jeering when the bleeper sounded at the security gate. It is the boat for me in future.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Cardiff Airport customer review

(United Kingdom)

We have used this airport on a regular basis and every time we are structure by how unfriendly most of the staff are. The security/customs people are rude and intimidating. The NCP staff unbelievably pathetic in attitude and all they have to do is authorise a pre booked ticket. We flew in from Amsterdam and what a contrast in how the Dutch run an airport. This airport is the "gate way" to Wales. What a bad advertisement. Its now owned by the Council. Tax payers money being wasted. Close it.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Cardiff Airport customer review

(United Kingdom)

We regularly fly throughout the year from Cardiff or Bristol. Bristol airport lounge is excellent value however Cardiff airport lounge limits you to two alcoholic drinks! I do not want to get drunk at the airport but two wines or beers for my husband over 3 hours is pathetic! Out of curiosity I've clicked on the terms and conditions of numerous airports throughout the country and haven't come across any others that limit the drinks. Bristol airports 'Silver parking zone' is excellent and extremely well managed compared with what's on offer at Cardiff. Cardiff airport is supposed to be trying to encourage more people to use it but these are just two examples of why we prefer to fly from Bristol.
Queuing Times N/A
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Cardiff Airport customer review

(United Kingdom)

As I am a Welshman I am saddened to have to write a review of this nature about the Welsh international airport. I was unfortunate to use CWL for a return flight to Turkey recently. I had heard the news about difficulties at the airport and airlines pulling out but could it be that bad? A travel rep. told me they had difficulty selling flights from Cardiff and flights were being reduced. After being there I understand why! On arrival at the terminal I found that the check in queues for the Thomson desks were reaching outside the entrance. With travellers having to arrive up to 3 hours before flying and waiting for what seemed forever to actually check in the facilities for having a meal both before entering and in the departure lounge are very poor. Eventual boarding was good. On our return in the early hours of the morning the only flight to land waiting for our cases became an exercise in patience. Some cases would arrive and there would be up to a 15 min wait for the next batch (I think they were unloading using a wheelbarrow) in all for not a very big plane it took well over an hour to deliver all the luggage. It would seem on speaking to fellow sufferers this is the norm! Will I be using CWL again? Only if there is no alternative.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no