Cardiff Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 97 reviews
3/10
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8/10

"Take all this feedback into account"

(United Kingdom)

Not Verified | I'm not complaining about using the airport, what I want to complain about is the fact that I have to use another one - Bristol Airport (which I detest) because their prices are so much cheaper. There are so many people like me who have to fly to Bristol when we have a perfectly good airport in Wales. Why oh why can't the government make a go of this, is it because its in public sector hands now? For god's sake make this a growing concern. Take all this feedback into account, up the ante and get this place a commercial success with high standards, customer focussed and if the staff ain't cutting it - get rid and then get some who can. Bristol is a pain in the backside to get to and from - I really don't need the inconvenience I would rather support my local airport as I'm know a lot of Welsh people would agree they would much rather fly from Cardiff than Bristol. Sort it out Welsh Government or get someone in who can. I'm sure it ain't rocket science.
Experience At AirportArrival and Departure
Date VisitMay 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
yes
2/10

"place is dirty and dingy"

(United Kingdom)

Not Verified | Busiest day of the year for travel. Only 2 security checkpoints. People couldn't scan their tickets, 45 mins to get into departures. Come on Cardiff admit defeat Bristol is better. The prices that are charged to go from here you would expect better service. The place is dirty and dingy. The staff are rude an unhelpful. The welsh assembly should be ashamed to have put money into this shed.
Experience At AirportDeparture Only
Date VisitDecember 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"Cardiff was a joy"

(United Kingdom)

Verified Review | I had booked to fly from Cardiff with some trepidation, as I had bitter experience of Bristol airport when it was "taxpayer owned". But I have to say that my fears were unfounded. The drive there was easy, with parking close and inexpensive; The terminal isn't up to much, typical regional, but it does function. I am amazed to read other reviews complaining about the staff. I found them to be the friendliest and most helpful of any UK airport that I have flown from. Compared to the TUI instigated pandemonium that we experienced at Paphos airport, Cardiff was a joy.
Experience At AirportArrival and Departure
Date VisitOctober 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
yes
2/10

"no lounge area where one could sit"

(United Kingdom)

Unverified | On departure, when the flight was called, there was a considerable wait in the corridor before boarding. Unlike other airports there was no lounge area where one could sit and this was very disturbing for older people who cannot stand for such long periods. On return from holiday, to get to baggage collection and security, one has to walk up three layers of steps along a long corridor and then descend to the next stage of exit. What a wonderful design of facilities, (not ) when a more friendly scheme could have been planned. Please consider the old ways when the plane taxied behind the building and we walked a couple of yards to the customs and baggage area. The only reason to use Cardiff is for local convenience. Please remember that it is the peoples airport because of purchase by our wonderful politicians who are not wonderful with their business ventures.
Experience At AirportArrival and Departure
Date VisitOctober 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Airport Staff 12345
no
2/10

"The staff aren't friendly at all"

(Ireland)

Unverified | I have flown into and out of Cardiff 4 times this year. Flying back to Ireland can be a real pain. The staff aren't friendly at all. We all realise how important security is. I walk away at times feeling a near criminal. A smile and 'hello' would help. I'm a great believer in "if you don't enjoy your job, move on."
Experience At AirportArrival and Departure
Date VisitSeptember 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"No thought for the customer"

(United Kingdom)

Unverified | I know that security staff are there for security purposes but they should be able to treat their clients with respect and courtesy. In Cardiff they do not. The restaurant/pub in Cardiff Airport is terrible. It is overpriced and the food is served on what appears to be second hand army ration plates. There is no choice for those with Wheat allergies. You also have to travel through the 'Duty Free' and your path is impeded with displays. No thought for the customer just sell, sell, sell. If Cardiff Airport was not our nearest airport there is no way we would use it.
Experience At AirportDeparture Only
Date VisitJuly 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"airport security staff are unbelievably bad"

(France)

Unverified | The airport security staff are unbelievably bad. The man receiving hurried everyone to the point of annoyance, repeating the same instructions over and again without a moment to actually comply. Then the special screening person tossed everything from my bag into a box for rescanning and swabbing but without any thought whatsoever - is that receipt really a danger? That piece of A4 paper? Then the derisory offer to repack it. Give me a break. This was compounded by the exit from security being through a duty free shop that had placed product holders directly in the middle of the walkway, making it look like there was no clear way through to the departure lounge. Finally the Beer House airside restaurant - dreadful. Avoid at all costs. Expensive, dirty, bad service, terrible food. The final straw was a check-in clerk telling people with perfectly normal carry-on luggage that he would delete their boarding passes if they did not pay a ludicrous fee for hold luggage for being 2cm over the length limit. Honestly, what do they train these people to do, create bad service? I travel for business twice a week, never been through an airport this bad in 10 years. It is a job creation scheme for people who don't care, because they know most people don't travel enough to know any better. Never again.
Experience At AirportDeparture Only
Date VisitJuly 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
3/10

"such arrogant staff"

(United Kingdom)

Booked special assistance at Cardiff Airport, as I am unable to walk long distances and use stairs. Arrived at airport, parked car and was unable to find a trolley for luggage. I pressed bell for assistance and told the man on the phone that I neede a trolley as I had special assistance. He told me that he could only come down if I needed a wheelchair, I explained that I was ok to walk but wouldn't be able to manage luggage. He then quite rudely told me to look around and there should be some somewhere. Unfortunately there weren't any so I made my way struggling from long stay park to terminal which took me about 25 mins. When I got to assistance desk he was sat talking to another porter and drinking a mug of tea. He very rudely took my passports etc and booked me in. I don't think I have ever met such arrogant staff. We were eventually taken down in a lift to what I would only call a cattle truck (ambulatory). About 10 of us all put in standing except for 1 lady in weechair. And expected to hold on to each other when crossing runway to plane door.
Experience At AirportDeparture Only
Date VisitJune 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"extremely happy with the service"

(United Kingdom)

Unverified | Having not traveled from Cardiff in a number of years, I was extremely happy with the service that our Wales airport gave. We didn't have to queue to check in, the transaction with the check in desk was extremely smooth, even though we had no tickets. We then went straight through to departures where there was small queue. That also went nice and smoothly. When we were called to board the plane, we again went straight through with no queue as such. On our arrival at Cardiff, passport control was nice and simple and bag collection was very quick. I have to say we were very impressed with how smoothly everything went. I would definitely use Cardiff Airport again. Only one downside as with all airports is the price of items. It cost £13.50 for a pint of lager and a glass of wine. The lager was flat and the wine tasted like vinegar. I don't see why airports have to be so expensive! All in all - well done Cardiff
Experience At AirportArrival and Departure
Date VisitJune 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"every flight has been delayed"

(Ireland)

Verified Review | I have used this airport on several occasions (roughly 5) which every flight has been delayed. Obviously this problem can lay within the airline but the way the airport deals with it is outrageous. They display on the departure screens that your flight is delayed until an estimated time and then remove your flight completely from the screen leaving you guessing what is happening. This leaves everybody in confusion and asking shopkeepers and waiters about their flight which is clearly not their responsibility. The airport needs to display correctly the flight details or have effective customer service in place. I am sick of having to deal with how unprofessional this airport is. I would seriously reconsider choosing this airport to avoid unnecessary stress.
Experience At AirportArrival and Departure
Date VisitMay 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no