✅ Trip Verified
| We have recently returned from a our holiday in Sorrento, travelling in a group of six. On departing the Uk, we were absolutely appalled, by the changes made to the check in procedure. We arrived two hours before, the queue to check in was nearly up to the entrance door to the airport. “Self check in”! What is it coming to for a package holiday, there was one check in desk open with a lady sitting doing nothing, as this desk was only for people who had not checked in on line. There were also people travelling to meet a cruise ship, where a member of staff took forever to sift through a load of luggage tags for each person travelling, when he could not find something for a passenger, he left the desk for ten minutes, whilst three other members of staff just stood around talking and doing nothing. I complained to one if the ladies, who finally stepped in to get the queue moving. When we travelled last September, there were two check in desks open, two staff and no queue! Now four staff plus one on desk, and a complete nightmare, I fail to see how this is an improvement. I refused to use the self check in machines and requested assistance, not a great start to our holiday. I am travelling to Tenerife on 5th July, and am dreading the check in, I have never felt so disappointed in Cardiff airport. I thought baggage collect time was bad, but this is a whole new level. I have never been one to complain, however felt I had to write to tell you about our experience, In the hope improvements will be made....Bring back the old check in procedure, it worked.