Carcassonne Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 19 reviews
4/10
No Skytrax Rating
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3/10

“very poor quality airport”

(United Kingdom)

Not Verified | A very poor quality airport. No ventilation or air conditioning so it’s always hot. Very few wcs so there’s always a long queue and apart from a very small outside cafe which is good the catering is abysmal. The seating areas at the gates are basic and too crowded.
Experience At AirportDeparture Only
Date VisitMay 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
2/10

"they have forgotten the basics"

(United Kingdom)

Not Verified | After spending so much money on the new airport they have forgotten the basics. When you arrive , there are only two toilets, one male, one female, in the main corridor. There are no trolleys for those of us with luggage. The car rental office is over the other side of a busy road. The lift to get us to the underground tunnel and up the other side wasn’t working so we had to cross the very busy road with our suitcases and no trolley. The guy in the rental office shrugged his shoulders when I complained about this. The same happened on the way back and there were still no trolleys at all. What a shambles.
Experience At AirportArrival and Departure
Date VisitSeptember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"There were no taxis at the airport"

(United Kingdom)

Trip Verified | There were no taxis at the airport as our plane, the last of the day, landed at four in the afternoon. I mean, none. I found a card for a taxi company, rang them, to be told it would be at least an hour and my best bet would be to take the shuttle. The shuttle arrived about half an hour later, just one bus and it seemed at least half the flight needed to get on. People were crushed standing in the aisle. The nearest drop off for our hotel was quite a distance for two elderly ladies to drag their suitcases. So, if you are flying to Carcassonne, I recommend that you book transport online from your own country beforehand.
Experience At AirportArrival Only
Date VisitJune 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
3/10

"lack of facilities"

(Ireland)

Not Verified | Fine for landing as you get through quickly but lack of facilities, seating shops bar means come with your own food n drink. You can’t buy a beer unless you buy food in the small café before security. There is only a soft drinks vending machine after security. No duty free, and the free airport’s wifi it’s like cracking the enigma code or such to register - time wasting for sure. Okay not many flights in or out but cater for passengers, most seats are outside exposed to the elements.
Experience At AirportDeparture Only
Date VisitSeptember 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"the worst airport I've ever used"

(Ireland)

Trip Verified | This is the worst airport I've ever used. It is so small and there is only one shop. They won't let you buy a beer if you're not having something to eat. There is no shopping other than a tiny shop which is worse than a small corner shop. Staff aren't even friendly. Security is so incredibly slow. I've been far and wide and this is the worst I've ever experienced.
Experience At AirportDeparture Only
Date VisitJune 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"a chaotic nightmare"

(Ireland)

Trip Verified | We were waiting, on arrival, (on 1 December, on Ryanair flight from Dublin) outside, in very cold weather for about an hour for passport control. We were also "herded" like animals on departure. Returning my hired car was a nightmare, confusing signage meant several passengers didn't know where to leave the car, or where the hire office was. The experience was a good sample of how not to treat people. We pay for service at the airport in our ticket price, but in my view, we should not just get a refund, but be compensated for distress. A chaotic nightmare.
Experience At AirportArrival and Departure
Date VisitDecember 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"had to walk a virtual marathon"

(United Kingdom)

Not Verified | I flew to Carcassonne from Glasgow with Ryanair just when they were having all their major problems about cancellations. Fortunately my flight was pretty much on time with only one drunk man aboard. The flight was pretty standard for Ryanair and was plesent enough. When we landed, we all had to walk a virtual marathon to get to the arrivals hall in the 35 degree heat. Then once we finally made it there we had to wait over an hour in a stuffy baggage hall before our luggage arrived. The next problem I faced was at the car hire depot. I had to wait over half an hour before someone turned up at the desk. A week later when I'm heading home is where the worst part happened. Even though it was only early afternoon half my flight back to Glasgow seemed to be heavily intoxicated and sitting in a tiny departures lounge with only one cafe was quite possibly the worst experience of my life. When I got on the plane we didn't take off for another hour because the cabin crew couldn't get the door shut. The 2 and a half hour flight home was possibly the longest few hours of my life due to the noise and commotion from the drunks. The only thing I got out this holiday was to never fly Ryanair again
Experience At AirportArrival and Departure
Date VisitJuly 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"failed to embrace the 21st century"

(France)

Carcassonne airport is about the best example of how France has failed to embrace the 21st century. If ever they wanted to give themselves a funny name a la John Lennon airport, then they should called themselves Clochemerle. The airport is essentially a shack with a runway - as everyone points out in reviews here, the staff are very friendly but friendliness does not overcome crass inefficiency. Ryanair now market "Business Class +" and take money for the "service" but it does not work here. With two flights departing about an hour apart, the baggage drop desk could not cope and the paid for "Fast track" service which is printed on the check in voucher evaporated. It took 40 minutes standing in a crawling queue just to drop off baggage. My advice to anyone wishing to avoid standing in line is to delay baggage drop until they start shouting for passengers for your flight and then you can jump to the head of the queue from the seat where you have been biding your time. For reasons best known to the airport and Ryanair, the return plane parked as far away from the arrivals hut as was possible and passengers were made to walk the length of the runway in the blazing afternoon heat. Mercifully the torrential rain that France endured that week had passed. There is one carousel to serve all incoming flights although to be fair, there are aren't that many. But the carousel holds about 20 bags so they rely of people getting their bags off the belt in order to put more on. The advantage then is that being only a shack, it is very quick to get out. Now we come to the free wi-fi service. I tried to set this up whilst waiting in the bag-drop queue but after 40 minutes gave up until inspiration struck. You have to register with your name and email. But when you try to continue it insists you must accept their terms or conditions by ticking a box which does not seem visible. Finally I tried clicking the box which said I would accept spam emails from them and this worked. Overall, if you want a taste of Clochemerle, this is your airport.
Experience At AirportArrival and Departure
Date VisitJune 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"great local airport"

(United Kingdom)

Great local airport. Open all year around (at the moment) for Ryanair flights (they don't fly in the winter from the other regional airports). The restaurant (sadly) had shut at the end of the summer, but the cafe was still open. However they were breaking ground on a new terminal (I didn't get the the completion date) so I expect a decent size expansion in the coming years - not sure how I feel about that, but good for the local economy.
Experience At AirportArrival and Departure
Date VisitNovember 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

Carcassonne Airport customer review

(Ireland)

I found Carcassonne Airport to be very easy to use. My mother who has limited mobility has difficulty walking or standing for long periods so Carcassonne Airport which is tiny suited us very well. We didn't see a shop but we had something to eat there which was adequate. The taxi rank is just outside the building. We found Carcassonne Airport the taxi service and the Cite to be so easy to navigate and so hassle-free that we're going again this year. I would recommend Carcassonne and the airport for a short break as so little time is wasted at the airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
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