Cape Town Airport

45 minutes to wait for luggage when only one international flight had landed is simply unacceptable or to quote the word which was one of the options on the SMS questionnaire that passengers can complete pathetic. Also the luggage was delivered to a different carousel to the one shown on the boards. The aircraft I arrived on (EK) was parked away from the terminal and we were bussed to the terminal. The driver did not bother to park close to the steps and passengers had to walk through puddles of rainwater. The airport has good facilities is extremely clean and immigration was reasonably fast. Large areas are still under construction and I prefer not to think what might happen with the 2010 football matches. It is clear though that they are making an effort and are responsive to feedback as I received a call from a lady at the airport not long after sending off the SMS questionnaire..

Despite the construction CPT domestic terminal is a cinch to get through. There's a short walk from the plane to terminal building and vice versa. The baggage collection area is a bit drab but our bags were out in about 10 minutes. On arrival there's a long walk from the drop-off area to the terminal building due to the construction but once inside no queues at all either in the check-in areas or in security. At 6:45 on a weekday morning we went from drop-off to the gate in 10 minutes flat. The porters aren't nearly as imposing as at JNB either. All common areas past security were clean and inviting with plenty of shops restaurants and seating.

Things have taken a turn for the worse while CPT is being rebuilt. Sign posting for the entry to international car hire return location is non-existent. We drove round in circles repeatedly and never found it and had to park in the short term car park. Avis staff were less than sympathetic although acknowledging the problem. The pedestrian route from the international car rentals location to the international terminal is also poorly sign posted. The queuing system a in the international terminal at security was badly organized.

Arrived at Cape Town International 2 weeks ago was a pleasant experience. Helpful and friendly staff. Departing from Cape Town International to London via Amsterdam was on the other hand an unpleasant experience. Checked in online but had to get the boarding passes at the airport. Lady who checked our passports/itinerary unfriendly almost rude lady at the baggage check-in wasn't friendly either.

I and my family use Cape Town airport 6 times a year at least. Friendly efficient and comparatively safe. Johannesburg on the other hand is fraught with sulky staff under-trained and very unsafe. We have been accosted in the lifts twice. And now there is the problem of people being followed from Johannesburg airport and hijacked.

I've travelled through this airport over the last 26 years and it's still a pleasure. Immigration queues struggle in the morning but staff are friendly and polite. Baggage is fast and efficient. Check in long haul - pleasant and efficient [hooray for BA online check in!]. The line after security gets longer every time I fly. Domestic flights: Check in - reasonably short lines but after security departures can be a bit congested so if you're at the front enjoy the lounges. Arrivals - what a pleasure bags there in no time. Shopping is reasonable but the international departures arrangement via the bus means a lot of time standing around in an otherwise empty departure area away from the restaurants and shops. About the only thing I can think of that needs improving.

Arrived and departed this airport with complete ease speed and helpfulness. The airport is beautifully clean and welcoming. I have used it many times on long haul from UK and it is a pleasure always.

Pleasant airport overall with nice open areas. The arrival coincided with BA but we were first and did not have any undue delays. On departure the computers were down so much was done manually but with no significant inconvenience.

After our overnight flight it was great to arrive in an airport like Cape Town. Small clean and easy to find your way around. Because our SAA plane arrived together with a British plane there were a few hundred people to go through immigration by passing only a few manned desks. Because I had had eye-surgery just 3 weeks before I could not handle the queues and was perfectly willing to sit them out on chairs next to the bathrooms. However within 5 minutes we were picked up and escorted outside to the car rental desk. Absolutely great. In Schiphol Airport people were nowhere near as friendly attentive and helpful. Our next trip to S.A. will absolutely start in Cape Town!

Just returned from using this airport. Arrivals is still chaos with too few staff on and has been subject to many protests from local people. Departures was fine though on my day no queues and through with no delays at all. Used the Rennies lounge (also KLM & Virgin Business class lounge) this time and very good value for money. Can be purchased if travelling economy. Apart from arrivals no complaints.