Cape Town Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 56 reviews
6/10
No Skytrax Rating
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4/10

Cape Town Airport customer review

Cape Town International is a small and cosy aiport. Very efficient and encountered no problems when using it recently. Only short coming once airside very limited food outlets. Security and immigration officials very friendly and pleasant!
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4/10

Cape Town Airport customer review

Cape Town International Terminal. Check-in at SAA swift with absolutely no queues. Security and passport control both efficient and friendly. Large and airey terminal space affords a pleasant environment. Only slight draw back is buses remain part of the course at CPT which is OK if your going on a RJ (one bus) but seems to take for ever if its a large airliner. Hoping the new terminal can mirror the old one but with airbridges!
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4/10

Cape Town Airport customer review

I found Cape Town airport one of the better airports in South Africa. Did not have to wait ages for bags to arrive like other airports they were out in 5 mins through customs in under 10 mins and in a car to the hotel. Staff were so much more friendly than Johannesburg airport and the whole airport is much cleaner and easier to get around.
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3/10

Cape Town Airport customer review

45 minutes to wait for luggage when only one international flight had landed is simply unacceptable or to quote the word which was one of the options on the SMS questionnaire that passengers can complete pathetic. Also the luggage was delivered to a different carousel to the one shown on the boards. The aircraft I arrived on (EK) was parked away from the terminal and we were bussed to the terminal. The driver did not bother to park close to the steps and passengers had to walk through puddles of rainwater. The airport has good facilities is extremely clean and immigration was reasonably fast. Large areas are still under construction and I prefer not to think what might happen with the 2010 football matches. It is clear though that they are making an effort and are responsive to feedback as I received a call from a lady at the airport not long after sending off the SMS questionnaire..
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4/10

Cape Town Airport customer review

Despite the construction CPT domestic terminal is a cinch to get through. There's a short walk from the plane to terminal building and vice versa. The baggage collection area is a bit drab but our bags were out in about 10 minutes. On arrival there's a long walk from the drop-off area to the terminal building due to the construction but once inside no queues at all either in the check-in areas or in security. At 6:45 on a weekday morning we went from drop-off to the gate in 10 minutes flat. The porters aren't nearly as imposing as at JNB either. All common areas past security were clean and inviting with plenty of shops restaurants and seating.
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3/10

Cape Town Airport customer review

Things have taken a turn for the worse while CPT is being rebuilt. Sign posting for the entry to international car hire return location is non-existent. We drove round in circles repeatedly and never found it and had to park in the short term car park. Avis staff were less than sympathetic although acknowledging the problem. The pedestrian route from the international car rentals location to the international terminal is also poorly sign posted. The queuing system a in the international terminal at security was badly organized.
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3/10

Cape Town Airport customer review

Arrived at Cape Town International 2 weeks ago was a pleasant experience. Helpful and friendly staff. Departing from Cape Town International to London via Amsterdam was on the other hand an unpleasant experience. Checked in online but had to get the boarding passes at the airport. Lady who checked our passports/itinerary unfriendly almost rude lady at the baggage check-in wasn't friendly either.
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4/10

Cape Town Airport customer review

I and my family use Cape Town airport 6 times a year at least. Friendly efficient and comparatively safe. Johannesburg on the other hand is fraught with sulky staff under-trained and very unsafe. We have been accosted in the lifts twice. And now there is the problem of people being followed from Johannesburg airport and hijacked.
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4/10

Cape Town Airport customer review

I've travelled through this airport over the last 26 years and it's still a pleasure. Immigration queues struggle in the morning but staff are friendly and polite. Baggage is fast and efficient. Check in long haul - pleasant and efficient [hooray for BA online check in!]. The line after security gets longer every time I fly. Domestic flights: Check in - reasonably short lines but after security departures can be a bit congested so if you're at the front enjoy the lounges. Arrivals - what a pleasure bags there in no time. Shopping is reasonable but the international departures arrangement via the bus means a lot of time standing around in an otherwise empty departure area away from the restaurants and shops. About the only thing I can think of that needs improving.
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Cape Town Airport customer review

Arrived and departed this airport with complete ease speed and helpfulness. The airport is beautifully clean and welcoming. I have used it many times on long haul from UK and it is a pleasure always.
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