Cape Town Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 56 reviews
6/10
No Skytrax Rating
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9/10

Cape Town Airport customer review

(United Kingdom)

A spacious and well lit airport (lots of glass allowing natural light in). Processing time on arrival rather slow (around 50 mins) so luggage had already been delivered by the time I'd exited the customs area. Check-in on departure quickly completed. All staff I encountered including those at the security checks were efficient and friendly. Sufficient shops to pass time away without them appearing to me too many. A very pleasant airport all 'round.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Cape Town Airport customer review

(United Kingdom)

Really nice airport - clean and new with speedy transit both inbound and outbound. Only one issue - the cafe/restaurant in international departures woefully slow with disinterested staff.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Cape Town Airport customer review

(South Africa)

CPT made my trip a complete pleasure! Getting to the airport was fast The CTB was clean modern had a very calm environment with lots of natural light. Check-in was fast. The lounges were relaxing the Nintendo wi facility was really fun. Boarding was fast. lots of duty free restaurants and bars. All were priced well. Friendly and efficient staff. A real experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Cape Town Airport customer review

(South Africa)

CPT-Nelspruit JNB-CPT. Great airport efficient and friendly security and check in staff clean and modern. Lots of retail outlets on departures and arrivals.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Cape Town Airport customer review

(South Africa)

Domestic departures clean and fresh. Good selection of shops restaurants and bookstores on airside. BA drop and go with no queuing. Arrivals terminal much improved since last flown before world cup. Baggage out quickly. Convenient store and food hall well positioned outside arrivals underneath departures hall. Noticed in JNB and CPT complimetary newspapers available in restaurants to the travelling public.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Cape Town Airport customer review

(Kenya)

Better than ever! Check in is a pleasure. Finding and being helped at VAT counters too. Easy and pleasant security procedures.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Cape Town Airport customer review

(South Africa)

Arrived from KL and waited for my wheelchair to be brought to aircraft. Was told that baggage handling staff had ignored label attached and slung it onto the carousel. Waited until airport provided another chair pushed by helpful young lady whose name I have forgotten. Immigration hall appeared unmanned when we got there but we spotted a manned desk. Upon approaching we noticed that the adjacent desk was occupied by a large lady who was catching up on her sleep shaking the rafters with her snores. The surly attandant stamped our passports without a word. No "welcome" or anything like that - merely an attitude of "how dare you make me work". Retrieved my chair and trundled outside to find our son who was supposed to pick us up was not there. Upon phoning him we discovered he had been directed by ACSA staff to the domestic arrivals despite his explanation he was picking up from an international flight. No private vehicle access is available and it took the efforts of the cheerful lady to allow him through. This is the poorest service I have received at any airport having come through KL Hanoi Bangkok Phuket and Singapore airports where everything ran like clockwork compared to our fiasco.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Cape Town Airport customer review

(South Africa)

Check in quick and easy security scanning quick and efficient and immigration a breeze. Other than that a wonderful revamped airport!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Cape Town Airport customer review

(United Kingdom)

What a difference here. From a small uncomfortable airport in the mid nineties to a modern large facility matching many European airports. Excellent check in and immigration checks much faster than before. The shrink wrapping machine for luggage (recommend that you use it) takes a bit of finding now and is not signposted. Good experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Cape Town Airport customer review

(United Kingdom)

Absolutely fantastic airport a great improvement on the previous International & Domestic terminals which were in turn the best airports in Southern Africa. This really shows Joburg Airport how it should be done. One mistake in the layout in departures there is no seating provision at all so families cannot sit down and have a precious moment before they separate something that upset my wife.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no