Cancun Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 83 reviews
4/10
No Skytrax Rating
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1/10

Cancun Airport customer review

(United States)

We were prepared for waiting as it was Christmas week. It took us about 40 minutes to clear immigration which was fine. However when we reached the baggage claim it was pandemonium. The entire room was full and lines snaked everywhere. They were actually using X-Ray machines to screen every bag leaving the terminal. I have traveled extensively world-wide and know of no country that is doing this including the U.S. What could Mexican Authorities possibly think tourists are smuggling into Cancun on already screened Aircraft? It took us 1.5hrs to exit the Baggage area and from what we heard we were lucky. There was more danger created by the shear amount of people crammed into that baggage room than there ever could have been by failing to X-Ray bags leaving the Airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Cancun Airport customer review

(United Kingdom)

Immigration hell. Took us 2 hours 30 minutes to get through and others longer. Friends arrived two days before us and they had same experience so not a one off. Worst I have ever experienced in 35 years of travel.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Cancun Airport customer review

(Canada)

Landed at CUN airport from a flight coming from Montreal. There was at least 30 minutes of waiting to pass passport control probably because there were many flights landing at the same time mostly coming from the USA but my bags were already out. Check-in and to clear security went smoothly. The terminal was not very big but it's pretty busy. Overall Cancun airport is not too bad and it has a couple of shops and restaurants.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
6/10

Cancun Airport customer review

(United Kingdom)

Just returned this morning Cancun to Glasgow. Check-in at Cancun was shambolic as we had to join a queue leading to two premium seating check-in desks displaying on the monitor check in for Manchester and Glasgow. When we eventually got to a desk it was just a shambles the PHS handling staff member labelled our suitcases then for some reason lifted them off the conveyor and then just by chance after we arrived at the departure lounge we noticed that we had been allocated economy seating at the rear of the aircraft. After contacting a female member of PHS staff she managed to get our seating changed to Premium. Needless to say our two suitcases never arrived in Glasgow. So be aware if you visit Cancun.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Cancun Airport customer review

(Canada)

Very nice well organized airport has improved greatly over the three times we have visited the area. However - do not purchase food or gifts at the shops. Lunch for 2 adults and 2 children $123. Purchased a few gifts once we got home noticed the suggested retail prices was whited out and we were charged double what it should have been. Very disappointing and has contributed to our decision not to return to the area.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Cancun Airport customer review

(Japan)

I use this airport several times a year. Though the name says "International" it is an ordinary US regional airport. The airport is served by feeder commuter flights for majors plus some mainline flights. A small restaurant and a few shops are at the terminal. The terminal is well kept and is connected to a parking building so that you do not have to go out during the cold winter. The free WiFi is available. I would like to mention that TSA personnel's at this airport are professionals and have never been unpleasant.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Cancun Airport customer review

Cancun Airport This was a bright clean and friendly airport with a good range of shops and cafes. The staff were friendly and helpful. I flew in to Mexico via a different airport so my experience of Cancun is based on departures only.
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4/10

Cancun Airport customer review

This airport is new and is fairly easy to navigate. Parking in front of the terminal is excellent. I flew into CUN and had to stop at the agricultural inspection station because I had 4 cats. The agricultural inspector was very nice and my paperwork was in order but under current law each passenger is allowed only 2 cats so Aduana wouldn't let me take all of my cats out with me until necessary paperwork was completed. Overall the airport is excellent for facilities.
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4/10

Cancun Airport customer review

My husband and I departed the Cancun airport for Chicago just after the Christmas Day terror attempt resulting in increased security. We were prepared for the security delays and allowed time to pass through. The airport experience was uneventful. I have a titanium knee replacement and always get stopped at security! It's expected and never intimidating. However: During this time of heightened security I passed right through the scanners. Either the screeners didn't question what they saw or they missed it. It could have been a weapon! I am now concerned that I didn't mention this at the gate but I didn't . Just hoping that the airport officials read these comments.
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5/10

Cancun Airport customer review

Very impressed. Compared to Dubai airport (supposedly one of the best) it was excellent. Good places to eat and nice shops. Exceptionally clean toilets.
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