✅ Trip Verified
| The Arrival process: Two years after our previous holiday to the Yucatan, we got to use the new Terminal 4 still under construction back in 2018. Deplaned with a reasonable walk to the Immigration section, not very busy so we were through in about 5 minutes. There appeared to be a "Priority queue" for us to use, but took a pass as we were next up when it was noticed. A bit of a walk out to baggage claim, nice washrooms right as you make the left turn to the carousels. Luggage had already begun to appear and all pieces seemed to be Air Transat Priority as it should have been. When the outcoming bags seemed to stop, I looked into the "hole" to see a case that was askew had blocked up the whole lot. Told a nearby staff who shut down the belt, crawled through the hole and sorted it out. Moments later we were off to Customs and for whatever reason got directed into the hand search section. (as opposed to the X-ray machines). A quick & cursory look by a very pleasant and friendly agent had us moving along within minutes. The inspection tables have a "slide" at one end so heavy cases do not have to be hauled up in a "clean & jerk" action like some airports. Straight out to the final passageway, followed the signage and straight out to the transportation area. Note that the exit doors have full size advertising plastered on them making them look just like a typical airport billboard. Had to look close to see they were the exit doors! The bus area seems to be a lot bigger and nicer than T-3, not too hard to find our driver. Overall, this terminal has wide passageways, spacious carousel areas and good signage making us feel it was easy to navigate. The Departure process: Entered the Departures check-in area and as Air Transat had just opened, not a lot of pax queued up yet. Went up the Club path and was quickly escorted over to an open desk which really was for the Econ pax. (almost felt we were doing a walk-of-shame.) After a quick stop at the nearby loo, moved along and up the escalator to Security which was similar to most airports. Lots of bins to discard not allowed items. Once through, it's directly into Duty Free where we only paused once to confirm that we got better a price pre-ordering on the AT in-flight service. Being fairly new, the concourse still has a "clean & shiny" air about it. Lots of eateries, souvenir shops, bars, etc. as expected. Plenty of choices for everybody. Didn't really check them out as the Mera lounge awaited our presence. At boarding time we proceeded back upstairs and right to the gate conveniently adjacent to the lounges. Our Club Class line was properly marked and we passed though to board quickly. Overall, the whole van-to-gate process was painless and without drama. (until I lost my wife at Cinco Soles) CUN airport authority has definitely done T-4 right proper.