Cancun Airport

✅ Trip Verified | Scam you out of money. When we arrived we wanted to get 3 strawberry Daiquiris from the coconut bar outside by shuttles. The first red flag was he wouldn't accept US currency. Then 3 young girls kept getting drinks and he would only use their credit card. As I was waiting for my drinks the phone rang was my shuttle was leaving so I gave my credit card. When I got to the room i checked my credit card invoice he scammed me 218 Canadian$ for 3 drinks, no phone number, no email to contact - hoping my bank reimburses me. When going to those places use pesos only, they will rip you off huge

✅ Trip Verified |  Very frustrating getting to the airport in Cancun. Traffic was horrendous. It took us over an hour to go 10 km. Once we arrived and got in line with frontier airlines, it was very slow, an hour in line with only one agent helping checked baggage for our group, and finally reaching an agent, we were informed that we should have printed out our baggage ticket at the kiosk. if the agent printed our baggage ticket out, it cost an extra $25. Our luggage weighed 43 pounds and they wanted an extra $50 to check it. The airport needs to have agents instructing travelers to print their baggage claim. The airport knows the difficulty due to road constructions in arriving on time and then to pressure you more while you’ve waited so long it’s just bad business. It doesn’t take a smart person to know they should inform their travelers will not be going back to Cancun in the near future.

Not Verified | Worst airport in the world. Bad signage, bad logistics, circle road system. Traffic outside the airport is crazy, took us over 3 hours to get to the main highway. But there’s worse: a local mafia is running the TAXI business outside the airport. They charge you $70-100 just to take you to the hotel area of the airport, which is barely 5-10 min away. More expensive than Paris or London! A complete rip-off!

✅ Trip Verified | First time traveling through CUN airport. Very crowded immigration area with long lines. The WiFi was very spotty and the cleanliness of the bathrooms was just okay. Upon exiting customs/baggage claim, one is accosted by the numerous time share reps who have set up shop there. Arrival experience not very pleasing. Departure on the other hand is a different story. The check in area in Terminal 3 for US Airlines is very bright, clean and uncrowded. Security was a breeze to get through - no wait at all. Post Security - there is huge duty free shop that you have to traverse to get to the concourse and gates. The concourse and gate areas were somewhat crowded. Plenty of restaurant options as well as a food court and other shops. Cleanliness of lavatories was okay. WiFi - unable to connect despite repeated attempts. Signal strength for cell/mobile was very poor.

✅ Trip Verified | I would like to warn people so that it hopefully does not happen to them: When leaving the airport you will often be harassed to take a taxi. They offered me to pay by card and informed me the price would be $5. I stupidly did not look what the lady put into her machine and therefore sadly later found that she had charged 2,000 mexican pesos to my card (equivalent to approximately £80 in the UK). Just be wary of this type of scam as my bank were unable to refund me the money and it was a horrible feeling.

Not Verified | We arrived three hours before departure for our flight to Toronto via Charlotte, USA. There was one attendant booking in hundreds of people and many had connecting flights including my wife and myself, and we're both seniors. Apparently all the other attendants were at lunch. Are you kidding me! Ater waiting an hour and a half we finally got to an attendant and what a terrible experience that was - what an unbelievably disgusting experience. I wish I'd taken her name but we were in too much of a hurry to get to our flight. Then we had to into the security line, another long wait, we finally got to the gate for final boarding. Avoid this airport at your peril.

Not Verified | The worst treatment in an airport that I have received in my life. The people who work there are despotic and uneducated! I don't recommend to travel to Cancun airport!!

Not Verified | It was an awful experience. The line to go through immigration was 90 minutes and completely disorganized. Nobody giving you directions. People were wearing no mask. The immigration personal was very unprofessional. No respect for keeping distance in the middle of the Pandemic. I don’t recommend this airport at all.

Not Verified | Very rude crew at this airport. Took husbands hair cream and my nail file in the blink of an eye and teeth it away. Went through our luggage as if we were hiding a bomb taking stuff out and digging through, even though we asked if there was something in particular they were looking for and if we can help get it out. Would not even say hi, look at us or say anything on English to us. For an airport employees in a tourist destination this is a very bad image for the country. Spoiled my experience of Mexico. Don’t want to back back here unless really really need to.

✅ Trip Verified | I have been coming to the Cancun airport for over 10 years. Every time it’s same, but this time was even worse! The pick up for our luggage changed turnstiles 3 times. Customs went so slow that there was barely any room for people…there was no organization, no lines. Everyone was crowded in luggage pick up with no possibility for social distancing. Cancun international arrivals have always been bad but this time was the absolute worst.