Cancun Airport

Not Verified |  2.5 hour to get through customs upon arrival. Our block had 1 agent serving our line compared to 4 agents per other blocks. Additionally we had the handicapped line flowing into our block. We tried to plead with staff that just walked around aimlessly around the blocks, but they would just say that they cannot move customers from one block to another as that is against their policy. One of the customs agents event threatened to take my passport. Fortunately, one of the agents listened from another block otherwise we would have spent another 40 minutes waiting. On my departure Jairo a TSA agent tried to take our food. He also removed sardine containers (that actually came with us from the US) saying they were liquids, and took a frying pan that was light stainless steel (per TSA only skillets are not allowed.

Not Verified | Without a doubt the worst airport, I have had the privilege to use in over 40 years! Arrival Terminal 2 Off the TUI aircraft via the air bridge and been able to find the TUI reps at the other side were the only good thing about the arrival process. Once off the airbridge you follow the signs for passport control and then you hit the queue which then took over 2 hours to pass via the immigration officers who were only interested in talking to their partners has they were working in pairs which meant half desks were closed and there seemed to be plenty of officers standing around with hands in their pockets doing nothing apart from watching the queue growing. Then we got to the front of the queue, and the young female officer had never since a Latvian passport before and had go to show her supervisor has she thought it was a fake! OK not many Latvian go on holiday to Mexico, so another 15 minute delay while she checked the passport with the boss. Then on to baggage reclaim at which some one who must have very if not no experience had decided to put 5 TUI flight on one reclaim so you can imagine the chaos with the baggage from 5 Boeing 787s on one carousal. Any staff standing around doing nothing even when the TUI duty manager was trying to get the problem sorted. Has it appeared that the baggage unloaders had decided to put the luggage the carousal of last aircraft to land first and the first to land last . Once we had collect the luggage we were off to join the queue at customs, the officer who we met at the front of the short queue asked about Electronic Goods and Cigarettes, Tobacco, Vapes and we were waved on past the sniffer dogs who had a sniff of the luggage and we waved on to the x-ray machine other were waved on to the other longer queue for the luggage to be inspected by officers. Once though the x-ray which was very quick on to finding the reps just outside the terminal, and nearly 4 hours later onwards to start our holiday. Departure we had major problem with the check in staff who claimed the cases were overweight we had a 25kg allowance for hold luggage but according them each case was 5kg over despite the tickets showing 25kg? So the TUI rep tried to explain but to no avail it would appear the baggage handlers were refusing to handle cases over 20kgs! so the cases had to be repacked with 5kg been taken out and put into carry on cases. Security was a quick process and we were airside within about 10 minutes but I did have special assistance which I need due to a sprain which I got whilst on holiday. Boarding was fairly quick and painless.

✅ Trip Verified | What a difference 14 months make. Second time traveling through this airport. Review limited to Terminal 3. Lengthy walk from gate to immigration area with very long lines. The WiFi was very spotty and I couldn't maintain a connection. Upon exiting customs/baggage claim, one is accosted by numerous time share reps who have set up shop there. This makes for an unpleasant arrival experience. The departure experience marred by overcrowding and very long lines to get through security. Post Security and Immigration, there is a huge duty free shop that you have to traverse to get to the concourse. The concourse and gate areas are very crowded with a dearth of seating. WiFi - unable to connect despite repeated attempts. Signal strength for cell/mobile was very poor. Terminal 3 needs an expansion to accommodate the thousands of passengers.

Not Verified | With electronic boarding pass for a Delta flight to SEA, USA. Carry-on luggage only. Time from drop off at terminal 3 to clearing security, 18 minutes. Delta flight departure time 513pm. Arrival processing time with USA passport, using electronic/automated entry booth which prints your entry document with photo scan of passport and facial recognition scan. Line was long and people were trying to cut into the line, with resistance from people in line. Delta flight arrival at 415pm. Approximately 44 minutes. Waiting line organization could use some work on their part. No contact with immigration personnel. In advance paid Yucatan tourist tax and immigration processing fees/filling out forms. No water stations to refill containers, unreasonably expensive bottled water. Finding a reliable and honest rental car agency prior to trip was difficult and only found using other people's reviews. Required car Insurance costs are misleading or intentionally hidden. Some agencies refused to provide a copy of their insurance policies and prices when requested for review.

✅ Trip Verified | The prices for food and drink at this airport are predatory, especially at Terminal 3, used primarily for international departures. There is no free drinking water available, and passengers are required to pay at least 94 pesos ($5.50) for a bottle of water that costs 10-15 pesos in town. Prices for restaurants are double and triple what one would pay in Cancun for a similar meal. The check-in kiosks (where one scans a passport or inserts a credit card) were inoperable for our American Airlines flight. Overall, not a good experience at CUN.

Not Verified | I waited for over an hour to get my bags. The new airport at Tulum is now open if you can try that one or Coxumel. I have travel to Cancun very frequently and it is getting worse.

✅ Trip Verified | Scam you out of money. When we arrived we wanted to get 3 strawberry Daiquiris from the coconut bar outside by shuttles. The first red flag was he wouldn't accept US currency. Then 3 young girls kept getting drinks and he would only use their credit card. As I was waiting for my drinks the phone rang was my shuttle was leaving so I gave my credit card. When I got to the room i checked my credit card invoice he scammed me 218 Canadian$ for 3 drinks, no phone number, no email to contact - hoping my bank reimburses me. When going to those places use pesos only, they will rip you off huge

✅ Trip Verified |  Very frustrating getting to the airport in Cancun. Traffic was horrendous. It took us over an hour to go 10 km. Once we arrived and got in line with frontier airlines, it was very slow, an hour in line with only one agent helping checked baggage for our group, and finally reaching an agent, we were informed that we should have printed out our baggage ticket at the kiosk. if the agent printed our baggage ticket out, it cost an extra $25. Our luggage weighed 43 pounds and they wanted an extra $50 to check it. The airport needs to have agents instructing travelers to print their baggage claim. The airport knows the difficulty due to road constructions in arriving on time and then to pressure you more while you’ve waited so long it’s just bad business. It doesn’t take a smart person to know they should inform their travelers will not be going back to Cancun in the near future.

Not Verified | Worst airport in the world. Bad signage, bad logistics, circle road system. Traffic outside the airport is crazy, took us over 3 hours to get to the main highway. But there’s worse: a local mafia is running the TAXI business outside the airport. They charge you $70-100 just to take you to the hotel area of the airport, which is barely 5-10 min away. More expensive than Paris or London! A complete rip-off!

✅ Trip Verified | First time traveling through CUN airport. Very crowded immigration area with long lines. The WiFi was very spotty and the cleanliness of the bathrooms was just okay. Upon exiting customs/baggage claim, one is accosted by the numerous time share reps who have set up shop there. Arrival experience not very pleasing. Departure on the other hand is a different story. The check in area in Terminal 3 for US Airlines is very bright, clean and uncrowded. Security was a breeze to get through - no wait at all. Post Security - there is huge duty free shop that you have to traverse to get to the concourse and gates. The concourse and gate areas were somewhat crowded. Plenty of restaurant options as well as a food court and other shops. Cleanliness of lavatories was okay. WiFi - unable to connect despite repeated attempts. Signal strength for cell/mobile was very poor.